We booked a trip to the Grand Canyon with departure from Santa Ana, CA…read more The Chinese tour guide, Timothy .... ( don't remember his last name) had a pretty bad attitude towards most of the passengers, especially to 2 of the elderly Indian women. He acted as if he was ready to kick them out or leave them behind during the trip. He would not passengers relax or sleep on the bus with His voice more like a father talking to children, and he made use of any opportunities to market his real estate business. Also, I was not sure if he was lying or he did not know, but he claimed that the US government no longer allows passenger buses with luggage's to stop by Hoover Dam, therefore he did not let us stop and visit it. However, our friends told us they took the same trip and had no problem visiting Hoover Dam with their group. Do not take this trip with this company.

Second time we used this travel agency and we are Very happy with their service.Joey Lao was a…read moregreat tour guide,She made sure that we are all comfortable on those 3 days she was with us.Funny and very good on what she does.The only thing that really needs improvement is the Rest Room in their office at Monterey Park, They need to work on this one coz it's really getting a lot of people upset because of the long line.

Horrible customer service. During a phone conversation, Suzan raised her voice and hung up on me…read more Very disrespectful!

I needed a plane ticket for my flight to Tokyo with a stop in SF but saw that the flight had some…read morerestrictions and could not be booked online. I wouldn't usually go to a travel agency for an airline ticket but decided to give this place a shot since I pass by this location frequently. With the help of Mrs. Bae I was able to book the flight I needed at a more than reasonable price. She arranged seating for me and had the itinerary emailed to me right away once the flight was booked. Very fast and efficient experience. Thank you!

Went recently to renew my tags and I don't know how the dmv is still in business. The experience…read morehere is hands down better than dmv people are much friendlier and extremely helpful. Tiera was in the front and her smile and friendly welcoming tone made my day. She checked me in and helped me gave me the forms I needed to fill out while I waited to be called just a pleasure to deal with. Thank goodness for AAA they make life easier.

Went and got a quote for car insurance. Kept getting different prices. Each time the price kept…read moregoing higher and higher. I finally signed agreement and behold, another price change. It seems as though they are very inadequate in training.

I was disappointed this time my box was picked by Eduardo last Nov. 28, 2025 and the office told me…read moreit will arrive to be exact 2 mons. So i told my siblings already it is coming by end of January 2026. Unfortunately Myka called me last Monday 1/5/26 that it will arrive this coming April yet. Why only this time she called to let me know???? That U.S. Custom is having a random check up, it is irresponsibility on the part of ALAS to inform me very late. I just hope the lapses will be fixed sooner.

Let me start on the day of the pickup. It was August 10, 2024, around 9:20 am, and the driver who…read morewould pick up the box arrived. First, he does not want to enter our house. Instead, he wants us to give him the balikbayan box. Remember, our box was hefty, and he did not want to go inside the house, use his trolly, and pick up the box. I was able to convince him to go inside. When he went inside our house, he started complaining about why the box was not yet sealed. Before, the person who picked up the balikbayan box usually sealed our boxes. But we had to do it ourselves for him. Terrible, terrible indeed. Then he gave us our carbon copy receipt, which you can't even read because it was illegible, so I took a picture of the original receipt. He didn't say thank you; he didn't say goodbye. He just took our boxes and left. By the way, his name is Gerry. I was not satisfied with their service, so I called Alas Headquarters. I wanted to address the issue with his supervisor to improve their service, so I spoke to a representative, "Myka." I asked Myka if I could speak to a supervisor. She said her supervisor was not available at the moment, but I could leave a message, which I did. I explained what happened, and I asked her to tell her supervisor to give me a call. She said she would relay the message to her supervisor. The whole day, nobody called me from Alas. Usually, they deliver our balikbayan boxes in less than two months. It was October 21, 2024, when I made a follow-up about my box. It was Myka who answered the phone and told me that our box was in Taiwan. She estimates that they will deliver our box within that week. A week later, I called Alas because we still needed to receive our balikbayan box. She then said that our box was in their warehouse in Manila, Philippines, and they would deliver it any day now. She even said that if our box is that important, why don't I call their office in Manila? The nerve and professionalism were on the roof. They seemed to be playing games with me, so I asked for a supervisor. She then said again that her supervisor was not available at the moment and was out for lunch. I asked what time her lunch ended, and she said 2 pm, so I asked her to tell her supervisor to call me after lunch. I even gave my cellphone number to verify that they had my number. Guess what, nobody called me. November 1, 2024, I asked my family member in the Philippines to call Alas Manila. Their office in Manila said that our box was not yet released in the port. So, all the times I called Alas about the status of my box, they were lying to me. Exactly three months, which was November 10, 2024, when my family in the Philippines told me that my balikbayan box just arrived. When the box arrived, it was pretty much beaten up. Based on my experience, I already established that Alas Cargo is a terrible company to send your balikbayan boxes. Their staff are horrible, dishonest, deceitful, untrustworthy, lying, and have no integrity. Their business itself is worse than bad.

Had to book a last minute, multi-day, family South Indian Temple Tour during their busy season,…read morewith airport to hotel, car, driver and hotels. Poonam did a fantastic job putting it together. I was impressed by her dedication and follow thru to make sure the itinerary was adjusted properly thru several options and for last minute changes due to travel glitches that were not in any way related to her arrangements, working on the weekend to make sure the arrangements were executed properly by the tour operator. This is also the third or fourth time that Akshada has helped me out of last minute flight changes/exchanges/refund issues, even accommodating changes I needed to be made while I was in India. Highly recommend both the company and these two agents, in particular, for your trips.

Akshata was professional, helpful and efficient throughout the whole process…read more Recommended.

Belated but much deserved FANTASTIC review for CTA and especially Justin Dolan. He put together a…read morevery thoughtful trip to Peru, Galápagos and Panama for me in April. I was bit nervous as I hadn't travelled by myself in a while, but he really listened to me and put together the perfect combo of group expeditions and solo time. I didn't need to worry about a thing. I feel truely so lucky and will never forget it! Also, the Pocket Travel app was super easy to use.

No option for less than 1 star. This experience has been less than one star. We were repeatedly…read moreprovided the wrong information on the airline seating and check in process and left to fend for ourselves to try to fix it. They still cannot admit they gave us the wrong information. And now it's too late to fix it. I would have been better off making the travel plans on my own. I do not recommend this company

Terrible, untrustworthy, and deceitful! They may tell you what you want to hear but will fail you…read more They overlooked important details and essential needs for our trip then argued about fixing it or refused to make it right. They provide little to no information which leads to confusion on the trip and then do not help you when you need it, leaving you stuck somewhere else to fend for yourself. They charge far more than reasonable; when factoring the cost of their services (which was not worth it) and the actual costs of the travel, they charged significantly more than what other travel agencies would charge. Despite attempting to work with Bharat Bhakta (manager/owner), or any of his many subcontractors, they failed to make it right.

This will not be my favorite tours & travel agency, due to lack of coordination in their entire…read moreteam, not providing pricing per request and not being transparent, before booking. Watch out for the additional costs for lack of their research, not confirming price and several requests before they release final itenary, after cashing. Not a happy customer.