Absolutely terrible experience! I was a new patient at the Holyoke office and there for an…read more"evaluation". Upon check in, I was asked to electronically sign three 'forms' but was never showed the papers. So I really have no idea what I signed. While waiting for my appointment, the front desk staff gossiped and after waiting more than 30 minutes past my appointment time, I was finally brought to an exam room and my information was taken. I had called two days prior to my appointment to see exactly what would be done during the evaluation so I could call my insurance company to find out how much it would cost. The office told me I would be evaluated to see what further tests needed to be done and that no procedures or tests would be billed for that visit. When I got into the exam room, I was told I would get be dilated, have a digital image taken and get an exam. When I explained that I had called ahead of time and was told that nothing was going to be done, the assistant said "Well, somebody lied to you." A great way to begin a relationship with a new doctor.. by being lied to. A new assistant was sent in to explain to me that I was mistaken. Needless to say, I left and will never go back after this horrible experience.

Terrible! Plan on spending the day here. The check in system is a mess. They seem to be unable to…read moreretain information from one visit to the next. Arrived fifteen minutes early to wait for a half hour just to get checked in because it was necessary to repeat all the information that was given at the last visit, three months ago. Waited another half hour to be seen. I've been a patient here for years and never had a problem until Dr. Hutt retired. The entire practice took a nosedive and hasn't hit bottom yet. Very frustrated and will likely be seeking another provider. Interesting that you can watch your primary doctor send and confirm referrals but after a week you are told they haven't arrived yet. Do the faxes get stuck in the wires or what? I just sat and watched four people get that same routine from the receptionist. SMH...

Dr. Moriates is terrific. All of the staff I have met over the years have been great. My wife and…read moreI have been patients for over thirty years. I remain a patient even though I now live two hours away.

As I type this, I'm seeing on the right side of the screen other one star reviews ALL talking about…read more"the receptionist". Funny enough, that's also who brings me here today! Yes, at 1:05 am, so irritated that I couldn't even sleep until I wrote this review. Yes, she has me that frustrated and upset. Why is a receptionist a fire wall between you and the doctor? The lovely woman I spoke with about 15 hours ago didn't want to allow me to see Dr. Kidd for a change to my prescription because I 1) couldn't be dilated (I am very sensitive to it and need to get a ride) and 2) I didn't want the eye numbing agent that is has an obscene amount of artificial yellow dye in it. I said, "Ok, well then maybe I should find a different doctor if what I'm uncomfortable with isn't OK?" She replied, "That probably would be best!" To whoever runs this practice - I would politely suggest you monitor your receptionists. You lost my ENTIRE FAMILY as patients with that one receptionist today. A receptionist who literally had me in tears after the call with how apathetic she was to me. (By the way. Do I *really* need all those tests? I'm 42. and If I'm not comfortable with something, why are you going to force me?) My apologies to Dr. Kidd. I would have been happy to come see you again.

This has got to be the worst run office i have ever seen. Appointments constantly being changed and…read morewhen you do get an appointment plan on spending the day. You wont be taken on time and you will wait forever in a room. On a good note, the staff is really nice and very willing to help you

I had Dr. Stern heart and he was amazing. He he made me feel relaxed. Let me ramble on and I was…read morevery happy with him.!!

HORRIBLE! They said…read morethey took my insurance, and when I got there after taking a day off from work they said they didn't. Lost a day's pay for nothing.

I was referred to Dr. Chhaya at Longwood for shingles in my left eye. I cannot say enough good…read morethings about him, and I had many visits with him throughout my illness. Longwood operates pretty efficiently. HOWEVER, DO NOT pay your copay in cash. Even though I took a receipt every time I paid cash, as that is an open invitation for "sticky fingers" if I didn't, they are still billing me for my copay for two visits, which I don't owe. This has never happened to me anywhere before. I believe the billing is handled at another location. Other than that I would highly recommend them.

it's been about a year since I got my lasik surgery procedure and it's easy to forget that I every…read moreneeded to deal with the obnoxious and endless habit of contacts and glasses everyday. I just wake up and go, I can watch tv laying down comfortabl, I don't have to worry about ordering more contact lenses in time or them breaking in my eye. I am beyond grateful-- highly recommend! this place is professional, friendly and accessible for such a task.

I would highly recommend Dr. Papale for LASIK. I started wearing glasses in 1986. I wore contacts…read morefor over 30 years. I decided to commit to LASIK in 2016 and believe it was the best decision! Dr. Papale has a wonderful bedside manner and I really felt like we worked well together as a team. I had anxiety due the nature of the procedure, but he and his team made me feel completely comfortable throughout the entire process. I am happy to report perfect vision both near and far after almost 5 years after the procedure. There are many choices for who to choose for LASIX. If you are looking for the whole package: professionalism, expertise, communication, education, and support please consider Dr. Papale.

I have recently had PRK surgery with Dr. Papale. Not only can i see perfectly, i was also treated…read morelike gold. Every appointment before and after made me feel very comfortable. I debated for 10 years to correct my eyes and never went through with it until this year. They made me understand everything and answered every question i had. Not only was the whole process perfect, but all of the people that work there are very great to deal with. If i could give more than 5 stars, i would. Thank you again and again!

I had cataract surgery for both of my eyes performed by Dr. Thayer and it went smoothly. I had a…read morefew visits ahead of time and worked with Nicole and she was wonderful. Everyone I dealt with either in person or on the phone were very helpful. I would highly recommend this business.

Dr. Thayer and his staff are wonderful! Very pleasant and informative. I had cataract surgery and…read morelens implants and can't believe how well I can see now - no longer need glasses to see far or near.

Dr.Frangie is a true professional at his craft. Very friendly staff, etc. I would recommend…read moreDr.Frangie to anyone considering cataract surgery.

My eye surgery for my cataracts got botched. They operated on me with my blood pressure 189/100…read more After not being charged for that. he talked me into Lasik surgery, which did nothing. I still can't see out of my eye and my peripheral has gone completely. I haven't seen him in over three years. I just called there to get a copy of my records sent to a specialist and wants to charge me $25. This man is money hungry in every way I was told by one of the surgeons that fixed my surgery. The technician said Dr. FRANGIE is the second doctor that they have to fix his mistakes. Don't go there he's all about the money, not about the person well-being

Dr. Hubbe is friendly and competent. His office staff is unprofessional and inconsiderate. Be…read moreprepared to wait, to be ignored, and to be uncomfortable about the accuracy of the results of any examination other than Dr. Hubbe's. It's sad.

I have had Dr. Bleiman as my ophthalmologist for many years and love every thing about him and his…read moreoffice staff. Both in Amherst and Northampton. I was diagnosed with cataracts in both eyes and he referred me to Dr. Hubbe. Dr. Bleiman is no longer doing cataract surgery. I can not say enough good about Dr. Hubbe AND HIS STAFF. The are all kind, considerate, prompt and caring. I recently had one cataract removed and look forward to getting the other one done soon. The facility they have in West Springfield is a well managed clinic. I can not say enough about how kind, professional and nice the whole experience was from the driver that picked me up and delivered me home, to the nursing staff, anesthesiologist and of course Dr. Hubbe. I give them all great credit for making me feel safe and well taken care of. Both the clinic and the office has given me follow up calls. They have made this whole experience very easy.