I have been going here for years. The staff is excellent always more than willing to help. Dr. V…read moreis the most caring and gentle Dr. I have ever seen. Office is clean and bright but still has beautiful personal touches to make you feel comfortably. I highly recommend this office.

From the owner: Gynecological careread more

I have not been to this practice but while looking for new PCP came across this on Yelp. I called…read morethe number listed merely to ask if they are part of the Baystate Health System. No one answers the phone, just voice mail. If you wanted to become a new patient, you apparently have to download a form online or go directly to the office and pick up a form. To me, a very odd way to do things. I'll look elsewhere.

I am posting this on behalf of my elderly father, who doesn't do Yelp, but still has strong…read moreopinions about the quality of care he has received from this office. Dr. Fanti has been my dad's primary care doctor for at least five years and before Dr. Fanti came on to the practice, Dr. Egelhofer was his doctor. They've both been great and so has the entire practice. They are extremely patient with my dad and me, his caretaker, and always get back to us with answers to any questions we have. Dad also appreciates the extra service they have where someone checks in with him via telephone once a month to see how he's doing and then reports to Dr. Fanti. Dad feels very well taken care of and I agree with that assessment. Good folks, great service.

The office is up elevator, to the right of optometry, like right next to it. I walked by it twice…read morebefore I noticed the door, lol. It was my first visit and it went fairly quick. There was a TV and magazines to keep you entertained until you were checked-in. Once they were ready for you, you were transferred to the waiting room inside. There were also magazines in there, as well as a play area for kids. There is a restroom in there, if you were looking for one like I was. I was later taken into a small room where they did my vitals. Once completed, I waited for my doctor in my designated room. The visit was quick and to the point. The doctor was extremely friendly. The one thing that I didn't really like was how thin the walls were, you could honestly hear everything that is going on in the next room. It made me feel a little uncomfortable. Aside from that, it was pleasant. Everyone was nice and helpful.

I just moved back to this area and needed a new PCP. After calling dozens of places, I finally…read morecalled this office to try to get a new patient appointment. Everywhere else I called had a six month waiting list. Before I knew it, I had an appointment with a PA at this practice. The office was extremely clean. Staff was very friendly, efficient, and helpful. I didn't have to wait a long time for my appointment once I arrived, and the PA that I saw was probably the most thorough healthcare professional I've ever seen. I'd highly recommend this office to anyone.