My son has been a patient here since we moved to Longmeadow. They are amazingly good with our son…read more They do an excellent job at ensuring that he isn't scared and explains everything to him, which he loves. There have been times when I have called them on a weekend because of my son's croup or last minute after my son accidently cuts his eye lid and they make time for him. As a parent, it is essential to have doctor that is accessible at all hours. Love this place and we would never transfer anywhere else.

I've been a parent for 12 years, we have 5 sons and this experience was the best experience I have…read moreever had with a pediatrician. They are so kind. I didn't feel rushed out the door like usual. They were super helpful and willing to listen to any concerns. In 12 years we have been a lot of places, no other place compares. Highly recommend!!

Wait times for appointments are often excessive, staff often inhospitable. For some reason we…read morestayed using this provider for years (maybe because I was a patient of the great doctor who started this practice when I was a child, but times have changed and so have the providers.) I called and asked for a note for my son to join me in the gym saying he was cleared for physical activity and received it, but a year later they denied the same for my daughter. I was blown away that they would refuse to do so because according to the Dr it would be unsafe for a 9 year old- even though I am a CPT and I know my daughters capabilities and limits. Welcome to the new age of western medicine. Pills and needles for everyone, but don't train your children in how to take of their bodies autonomously. Finding a new provider now.

I love and respect Fran as a medical professional. She's knowledgeable and caring and her staff…read morefollows her lead. I'm very grateful for all the care she and everyone at Bear Pond have provided throughout the years.

I am an adult patient at this practice and I cannot say enough about how great they are. If I've…read moreever needed to be seen urgently, I have never had to wait more than a half day. Fran and her staff have a great demeanor - casual and friendly but also direct and honest. They look at the whole person and promptly get back to me when I have questions. I trust Fran and her growing team and am so happy to have found this practice.

dr. clark is a joke!!! i have never been so upset in my life. i cant believe this woman has cost me…read moreover a thousand dollars. she gives no advice and spends less than 2 minutes with my son every visit. she has no idea she's ruining people's lives. she is so so rude. frist problem was with my sons foot. he had a molluscum spot on the top of his foot that was infected. i was told to leave it be. brought him back 2 days later, same thing. this went on 5 times l. i begged for an antibiotic. what would you know, it got better on the antibiotic. i paid 275 each visit for less than 2 minutes of my time. ( i want to be refunded). ******today 12/10/24 was completely unprofessional by dr clark and front staff. i am still shocked that i spent over an hour in the waiting room. once it became a full hour i then asked how much longer to the front desk and was told it would be additional 30 minutes she is busy. i was told to sit back down, i then was told 2 minute later she is now available (rudly) i am directed to dr. clark, she's already in the exam room to then have less than 90 seconds with her. i came in because my son has palilalia and she was clearly annoyed and wouldn't let me get a word in. i asked for a referral to connecticut children's and she told me that i can call connecticut childrens my self. i walked out at this point. so i waited over an hour for her 90 seconds of bad information and her telling me to make my own phone call. i will*** not*** be scammed charged for dr clark 90 seconds. i will contact a lawyer if i see any charges for 12/10/24. it's a fraud business and these doctors know exactly what they are doing!!! please look into my previous appointments with clark and void thoes fraud charges as well. she cost my family over 1000 dollars for unnecessary reasons. she is an awful person. please help my family and stop her from giving bad advice and stealing people's money.

I had a daughter 18 years later I chooses redwood pediatrician east Longmeadow's this one for her…read morecare because is close to home , I am very disappointed with there care there nurse Ana she very rude and no empathy for anything, I call her once for a prescription that was recommended by her early intervention and she was very rude and didn't want to do it without even talking to my daughter doctor after 2 calls and crying she agreed to do it , now I get Covid and my daughter who has Epilepsy and autism was negative I call Ana for a letter that her dad needed for his work to care for her till I feel better and he don't lose his job she denied it cause she was not sick I said so you want her to get sick so you give a letter with her health this can be very bad for her I ask for manager Dominic and she was as worst than her I said doesn't pediatrician are here to care and protect the child healthcare this don't look like you don't care she gets it , I will not let this go and with file a claim on them I saw lots of negative reviews by other saying the staff are RUDE they are !! I never went through this with my boys when they were little there pediatrician would give me letters for school work accommodation with no hesitations this is ridiculously.

I received a false-positive rapid covid test from this location. They use a testing machine (sofia…read more2) not approved by the FDA for asymptomatic people (unknown to me at the time) that rendered me positive. I took a PCR test later that day somewhere else, and it confirmed I was negative. I received my positive test result with just a sheet of paper and no instruction or guidance on what to do if I was positive. Understand that these tests have errors, but there's a clear lack of procedure here. I would not advise anyone to get a covid-tets at this location and go to a legitimate/approved doctor or testing facility.

We Never see Dr. panchal at visits anymore just his staff. His office is like a shot mill. Had a…read morechild with a serious medical issue - follow up calls by me, they never called to follow up on him, were with his office staff nurse who never introduced herself so I have no idea who she is. Requested records sent for second opinion. Office staff assumed it was a transfer of care even though paper clearly stated it was continuation of care so they "archived" my sons records. After their complete lack of caring I switched doctors and did request records. They said they never received the request and in any case they had to find my son's records. Who wants a pediatrician with a complete lack of attention to detail?