Delivered late, no response had to call for a week. Once new pool was installed, it was not…read moreworking. i called for a technician, Cynthia extension 318. its been over a week, now, no response.... store has good products but no after sale service.. NONE

It would be really nice if someone at the service counter spoke even a little English or even clear…read moreFrench. I could hardly understand a single word . I mean it is a "SERVICE" desk.

The wife had a dream, an in-ground swimming pool for our backyard. With an infant, our expectation…read moreof going on vacation for the next few years were pretty slim, so we decided to bring the vacation to us instead! We visited to Trevi in early-May and looked at the nice setups they had on showcase. After speaking with a vendor who sold us the "dream", my wife quickly went for it. They paraded us to a variety of finance people and asked us questions that rivaled the Spanish Inquisition but in the end... we prevailed. The purchase was complete. The sales guy shakes my hand and tells me the project coordinator will contact me when it's time to start the setup and take care of my needs. It started off well, with a plan architect showing up barely 48 hours later and taking down the measurements of our backyard. He was young, intelligent and polite. He took care of us. A great start. Then we waited slightly over a month before we finally got a call, the parts are here and delivery is scheduled for the next day. Now being in mid-June and an unbearable heat wave, the pool couldn't come soon enough. Delivery was made with a nervous delivery driver making sure I checked off EACH AND EVERY ITEM ON THE LIST which left me cautious and puzzled. Then no news, for over 2 weeks, while my garage was full to the brim with boxes of things for the pool. We called several times to inquire what is going on, nearly 7 weeks since we signed for the pool. If this was Florida, I wouldn't care about the delay but being a few days short of July, with our short summers we get... it was time to start knocking on some doors. In-ground pools take 1-2 weeks to be built. We shot out a few e-mails to select people wondering what was going on. Thankfully we did because a few days later the work finally started. I quickly realized once the project started that Trevi mostly deals with contractors for ever single facet of the job. One contractor will be excavating, one contractor will setting up the pool parts, another contractor will pour the cement, another contractor will setup the electrical devices and another contractor will setup the pool for the customer.... needless to state, a lot of people who in no way or form interact with each other daily and just do what they need to do. If a project coordinator was supposed to contact us to keep its principal stakeholder up to speed, that wasn't done. Everything seemed awkward with 1-2 day delays (not because of weather) as the work went on slowly. Someone did call us a few times but kept feeding us the wrong information which made it even more confusing. Such and such will be there tomorrow morning but they showed up in the afternoon instead or the electrician will show up on Thursday but does so next Tuesday after we contacted him directly on Friday because the person who told me he'll be there on Thursday encouraged ME to contact HIM to see his availability? So much for a turn-key solution. In general, the contractors did a reasonably good job except for a really huge mistake where one of the cement guys had an accident with half a wheel-barrel of cement spilling inside the pools which was full of water. 5 pool clean-ups, 4 new filters and 2 weeks later we were finally able to use the pool in late July, over 2 months after we signed up for the pool. The final product is however without issue, the pool is aesthetically beautiful, we're enjoying it very much (weather permitting!) and maintenance is a breeze so far. The quality is there but the road it took to get there needs a lot more work. Expect this when dealing with Trevi.

This is a terrible retailer. They weee more than twice the lead time they promised for my spa…read morecover. then they refused to install the cover. Additionally they did not remove the old cover as promised. To add insult to injury, their sales person promised me that I could return a bracket if the box wasnt opened. Then the sales mis manager Stephane parent refused. This is a TERRIBLE company. try someone else.

I started using Aquanica this year. They painted my pool and did a great job…read more Nick comes every Tuesday and Friday and does the chemical check and vacuuming. The pool looks clean and inviting. I am very pleased with their pool service.

Exceptional service!! My pool is always well maintained by Aquanica in a professional and timely…read moremanner.

Do Not Purchase a Spa Cover from these incompetent fools. I…read morehad made the mistake to do so and was feed nothing but lies and had many promises made from the owners but they never follow through or keep their words. e even after two months of waiting when promised it would be two weeks max. the owner promised SHE would Deliver it personally it did not happen and many lies for compensation were made and never honered. Please shop some where else.

n a nutshell: poor customer service, poor quality and don't honour their own guarantee…read more I've been telling them since March 2025 that the cover they delivered in January 2025 is both defective - warped, it doesn't sit flat so there are gaps between it and the spa - and the wrong radius. I ordered a 10" and they sent a 6", and are adamant that I'm wrong: either my spa is not an Artesian - it is - or the radius is not 10, because Artesian doesn't make a 10"-radius spa. I have sent photos clearly showing that it is Artesian and the radius is 10". I have also sent photos of the cover from the side, showing the gaps. I was able to speak to them four times from March to June, and have sent emails and left voicemails (whenever their mailbox wasn't too full for messages). They have done nothing. No callbacks, no emails, and no replacement (or refund, which would be my first choice). "The best hot tub cover in Canada"? Not by a long shot.