Was referred to APT by my doctor, and it was a great referral. Nice folks, convenient location near…read moreWillow Lawn, albeit in a building that could use a refreshing. I was able to fill out my paperwork ahead of time, didn't have to wait long, and then was seen by Matt who did a thorough intake, examination and therapy. I am confident in his knowledge and am hopeful that my injury will be healed in no time.

I have been recieving dry needling treatments from Matt Burress for a few months now and it has…read morecompletely alleviated all the pain that I was having. I have been living with leg, buttocks, and back pain for almost 15 years. I thought that I could heal myself by stretching and reducing my exercise habits. Well nothing helped, then I was referred to Matt by a friend. He's given me the ability to walk, run, and exercise without any pain or even discomfort. Beyond that, he prescribes at home exercise to further help my physical well being. He really cares about you as a person and it shows. If you are having any sort of chronic issue I highly recommend dry needling treatments. I am so impressed with this method of therapy, I look forward to my weekly appointment.

I've had the best experience here at Ortho VA, Boulders location. Seriously, over the moon happy!…read more I've been working with Tiel for only few weeks and SHE GETS IT! She has zeroed in, with pinpoint precision, on the issue that's been causing me grief for months. As a runner, she knows I'm not going to stop so her dedication is unwavering and it's paying off. In addition, this entire practice runs like a machine. Self check-ins beforehand online, or self check-ins when you walk through the door makes for seamless processing. I've never had to wait beyond my scheduled time. They're amazing, from the front desk back to the PT gym...EVERYONE involved. As I am aging, who knows how much of this PT I might need in the future. I'm thrilled to have found these guys

I was referred to Ortho Virginia at the Boulders Parkway location by my PCP. After the appointment,…read moreI informed my PCP's office to never send me there again. Dr. Miller had no interest in viewing the MRI that I had done for the visit, telling me "I don't need to see that'. He exited the room and left me waiting for 10 minutes. I had to look for someone to explain to me what was going on. I was told by the initial attending nurse that Dr. Miller was "organizing" xrays. I informed her that I already had xrays done at the hospital. The xray tech came in next and ushered me into the xray room. I went back to the consult room. Dr Miller re-entered the room, complaining about "their system being slow". This is a multi million dollar, private equity ortho clinic and your system is slow? He then gave me a cortisone shot and walked out. Everything about this place is unprofessional. Dr. Miller is way past his retirement date.

They are impossible to reach by phone. How can I get an apt. when they do not pick up their phone?…read more I get this odd message that "my call may not be completed". This is unacceptable in health care. I hope their other "standards" are better. If we as patients are unable to get in touch with them, why should I set up any appointments with them? My physician/surgeon also questions this.

I was sent to Sheltering Arms due to Migraines, and very severe Vertigo. What I found out, thanks…read moreto my very attentive and caring Therapist was so much more. Were it not for her caring and in depth knowledge, I would have just slipped through the medical cracks; as I have for so very many years, and continued to have the trouble I had. My Therapist figured out that the crystals in my ears were severely spread out through multiple passages in my ear canals. Once she fixed those (which took weeks) she discovered huge problems with my balance. Through her patience and testing, I've not only improved, but I have no more Vertigo! This is all she does, this Therapist deals with Migraine and Vertigo, nothing else. I have been (and continue to go) going for over 2 months now, I am able to walk without stumbling, or bumping into walls. My Therapist found out that the 2 nerves in each ear were devastated, due to a medicine I was given back in 2012 to save my life. Sometimes the cure comes at a price, that price was my balance. Thanks to her, I will be seeing specialists regarding my ears and my Migraines. My Therapist also evaluated the 3 types of balance that we all have; eyes, legs, and inner ears. All three of mine have been affected in one way or another, however my eyesight balance has made substantial improvement as well as my leg balance. I am truly grateful to all of the friendly and helpful staff at Sheltering Arms. They are kind and caring people, who give to people like me, far more than they realize. I am never tasked with anything that is beyond my reach, and it is a safe environment to get stronger. My Therapist is cognizant of all of my limitations both there and at home, and she has made me feel comfortable and safe telling her anything regarding my health. She truly has gone the extra mile for me, as far as her knowledge, and her innovations to my therapy program. I would recommend this facility to ANYONE! I would recommend my Therapist to people suffering with Vertigo. She doesn't work miracles, you have to do the work, however she does help and works very hard to make you feel respected, and treated with dignity as a whole person not as a condition.

The Doctors at The Joint WL want to help you feel better. Their personal touch throughout each…read morevisit is educational as well as therapeutic. The office is conveniently located in the heart of Richmond and the front desk is always friendly. After years of lower back neglect following 3 fractured vertebrae, i enrolled in a Joint plan. Dr Christine has provided the treatment and knowledge necessary to get healthier and take control of life again. Her personal experience with spinal injuries allows for a personal and knowledgeable delivery of care. There is no replacement for personal experience. 5 stars every time

Very disappointing experience. I drove 30 minutes to this location for an appointment that I was…read moreallowed to book and confirm, only to arrive and be turned away because they apparently were not offering full services. If that was the case, I should have never been able to book and confirm the appointment in the first place. It was a complete waste of my time and gas, and something that easily could have been communicated beforehand. To make matters worse, the young lady at the front desk was not welcoming at all. She barely spoke to me, came across as if she had an attitude, and overall was not professional or helpful given the situation. If you're going to turn someone away after they've driven 30 minutes for a confirmed appointment, the very least you can do is communicate respectfully and show some level of customer service. Overall, the entire experience was frustrating and unprofessional. Better communication and customer service would have prevented this situation completely.

Chad helped me out with some significant shoulder issues, and within one visit, I feel that my…read moreissues were nearly entirely resolved. I bench pressed weight painlessly that had previously caused me pain a few days after the appointment. He's also very knowledgeable and helped me to resolve the baseline issues. The office staff was very welcoming and helpful too.

Valerie provides excellent care. Her recommendations for home exercises have been very good for…read morehelping my husband improve his ability to stand straighter and walk more confidently. The office staff is great

**UPDATED** The…read moresituation below was resolved thanks to the efforts of manager who did the right thing. ------------------------------ The therapist are amazing but the front office people are terrible. They gave me incorrect information about my benefits which has cost me hundreds of dollars. When speaking with them and the billing supervisors they lied about the information I was given and tried to belittle me with their comments. Do not trust anything that they say as they will give you false information and then lie about it when you inquire further. It's a shame to miss out on great therapist because their front office staff is ill equipped to do their job. Integrity is not a virtue with this company so stay far away from this terrible place.

Adam is the best PT I've ever had. He knows his stuff and he cares. The soundtrack he plays is…read morepretty bad ass too.

Absolutely top tier care, in partnership with the amazing Dr O at ortho VA. The office is nice and…read morespacious, although I do wish they had Wi-Fi for working parents dropping off their teen athletes. We have worked with Anna Claire and Darren and I must say that the intention and attention to detail is exceptional. It can be challenging trying to decipher the physiological responses of a teenager, these folks make sure our teams are equipped with the language and understanding necessary to push through & work toward their goals.

First Class experience. Friendly, knowledgeable staff. They worked me pretty hard, but I…read morerecovered from a very painful hip issue much faster than I anticipated. They know what they are doing!