Have never written a bad review before, but I left the salon today wishing I had never gone - something that's never happened with another salon. £145 down and disappointed/upset/annoyed by the whole experience. I had balyage last week and felt unhappy with the colour - was told that if I went home and was still unhappy, I should call and organise to have another toner put on. I did so, and they kindly gave me an appointment for the next day. Unfortunately it took 2 more toner attempts to get something close to what I wanted (I wanted a natural/sunkissed look: it's gone from being too blonde/yellow/stripy to now being almost my natural colour again. Neither is what I wanted). It was only afterward that I was told I'd need to pay extra - this wasn't mentioned before or during the appointment - which ended up in a very uncomfortable and unpleasant discussion/argument with the manager/owner (in front of 2 other customers - even more uncomfortable, and not professional). I ended up having to pay an extra £20 and left feeling unhappy, guilty (partly for not liking my hair and for asking for it to be redone, but also I was admittedly very late to the appointment because of getting lost, which I felt really bad about and apologised for repeatedly) and annoyed by it all. Only agreed to pay the extra because I was so late to the appointment + because the manager was making it so uncomfortable. Really regret going in the first place, and although the manager did apologise and gave me a free blowdry voucher, I feel too disappointed by the whole thing to go back. Worst part: She pretty much accused me of lying (said that I told them I liked my hair at the first appointment and basically have changed my mind - not at all true) and I have a strong feeling that they were talking negatively about me as soon as I walked out of the door. Not a good feeling, and not a good experience. read more