I ordered a pizza and wings and after a hour I called and they said they was having delivery problems that if a driver hadn't picked it up in 15 minutes they would call back and i could go pick it up. Food was never delivered and was never called back. Literally just gave them $30 for no reason read more

Great service, the people there are nice and helpful. We had a great time :) Me and the family enjoyed our food. The place was clean and nice bathrooms. When we needed help the server had no problem trying to get what we needed. read more

We arrived at 6:30 pm. There was literally one other table occupied. Waitress finally came (6 min) after a 6 min wait. My husband ordered wings- they told him dipping sauce will be .80 cent extra ridiculous! read more

Always polite, follows instructions and pays attention to specific instructions regarding the food orders.

They can't give you a price before they get your phone number. I will never eat at this place of business. If they don't know their prices. How do you know they can cook your food properly. Maybe they will close soon. read more

Their wings are so good. Great service as well. It's a really good place to go after classes for this semester. I found Raymond to be exceptionally helpful with my order the other day. Great place read more

The pizza is standard but the customer service, in terms of speed, is always bad. No matter when I place an order for pick up, I get an email telling me when it will be ready, I get to the window and it's another 20-30 minute wait. On top of that it usually takes the person at the window at least 5 minutes to acknowledge I'm there. I guess it's because they are also answering the phone. If there was anything closer then that's where I would go. read more

The service here was not the best. We ordered a large pizza and bread sticks but upon arrival, both the pizza and the sticks were burnt. We called and was told that that was how the pizza's came but was offered another pizza which we accepted but that also came burnt as well. The place was closed so I couldn't call again but this was unacceptable. read more

Don't waste your family's hard earned $$! Ordered 2 large 2 topping pizzas online deal and was not satisfied at all. Sad to say I probably won't be returning ever again! read more

Pizza Hut - Where are the toppings??? - Pizza Near Me - Pembroke, North Carolina

As stated by others before me this "restaurant" was terrible. The majority of the tables were dirty along with the floor. The pizza was ok. Wanted wings but the fryer was down? Our waitress was polite but we too had to go ask for silverware. There was a football game that ended over 2 hours prior but there were NO other customers yet the excuse was after game crowd. We were here @ an hour listening to the manager and other employees talking on phones and cursing about personal things including the F bomb! OMG! No one ever bothered to clean! Strike three for my family and student from UNCP. read more

Hoped things had changed (see my prior review) but it hadn't. As far as I could tell there was only one waitress on the the floor, a cook, and a cashier in the store. No refills on drinks, no silverware until we asked, overall horrible experience. Takeout only from now on. Would give zero stars if that were an option. read more

They had me on hold for twenty minutes. I had to call back with my cell phone, to remind them I am hold. Then they wanted to place my order. Ha, Ha, Ha, idiots. read more

This Pizza Hut has the slowest service ever. Usually when I go in it takes an hour to get our food. I ordered delivery and it took twenty minutes more than the estimate said it would. I really only ordered delivery because I had a coupon. Definitely go to Dominos if you want pizza that is good and doesn't take a million years to arrive. read more

All I ordered was some pasta so I don't understand why it took over an hour for me to get my food, especially considering that the place was empty read more

this lady gave us a lot of attitude and we waited for about 2 hours before we got our food and the customer service is absolutely the worst when me and my friend went to the register the lady had an attitude about what we were order. and then i seen a roach while i was writing this review this place is horrible read more

Totally incompetent. I know this is a "F U" job for teens, but I had to repeat myself several times ordering over the phone - was on hold 10 minutes at a non-peak time - and just no consideration at all; total apathy. read more

It's not the worst place I've been to, but it's definitely not some place I'd recommend. I just really wanted pizza. I ordered the two medium pizzas any way you like. I've put five toppings on one and on the other I put two. They were both pan pizza (I like my crust fluffy). I sat inside waiting for my pizza and noticed a decent amount of trash laying around on the floor. I also noticed the salad bar looked as if no one attended to it for a long time. There was food laying on the bar and it just looked sloppy. It didn't take long for my pizzas to be finished. They smelled great and looked good, but the taste was disappointing. Both pizzas were tolerable, but not up to par with any other Pizza Hut that I've been to. They tasted like they were finished, but should've been left in a little longer. The pizza kind of tasted soggy on the five toppings. So, I tried the other one and it was a little better, but still soggy. It had a great deal of marinara sauce on it. I don't know if that's the reason it tasted like that. Like I said, I like fluffy crust, but that was ridiculous. read more

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This Pizza Hut deserves the worst review ever! Let me start with the fact half of the time when we have placed orders, we receive a call or find out when we go to pick up the pizza that this place doesn't have all the ingredients to make the pizza of our choice! To top it off, it is very hard to get service there because the staff stands outside smoking cigarettes. The last straw was when we ordered a stuffed crust pizza, and the rest of the crust was flimsy, super thin, and doughy with grease that dripped down your arms like school cafeteria pizza! Dominos is our go to spot for pizza in Pembroke! I honestly believe the person who started Pizza Hut would slap himself if he walked into this Pizza Hut! read more

Worst Pizza Hut I've ever visited. Salad bar was skimpy and there were no utensils for the croutons. Bathrooms clearly hadn't been cleaned in days. read more

I always get the best service at this particular location. The food is always hot and fresh. The management and staff go out of their way to insure that you have a great experience and are pleased with your food purchase. I would rather drive to this location and do business with this establishment than to have the other pizza business deliver to my home. read more

Terrible customer service. Not enough waitresses at lunch and wait staff not friendly or engaging. No one available to seat the oncoming customers. Waited 20 minutes to drinks. read more