This is a pretty solid Pizza Hut in terms of timeliness, ease of ordering, quality of pizza, and service. We got our pizzas from here during COVID too when they were doing that funny car trunk delivery method. Easy and quick to order through the app and they give you pretty accurate estimations on what stage of preparation and when your pizza will be ready. Even when it gets super busy and bustling in there, the service has been friendly and polite enough for a pizza place and I can't imagine how stressful it is to manage deliveries, customers coming in, cooking the 'za, and all of the phone calls. Ambiance is either slow and casual or go in pick and bounce since it's peak pizza time (usually for us, weekend lunch). Sometimes the pizza is a bit salty, but that's with every western style pizza franchise, so just order less marinara sauce if possible. read more

Food , I order pizza & my pizza wasn't fresh at all they need to step up no matter if it's late

Horrible employees! Nothing changed since I last stepped foot in here 8yrs ago. NEVER AGAIN! Ordered online through the app and went to pickup 15 mins AFTER it showed my order was ready. Went in and no greeting. Had to chase down an employee in the back, finally caught someone who was willing to see what I was here for as they came to the front to hand someone their order. I tell them the names for my orders and he says " they're a till in the oven," so I sit down to wait. See other customers coming in to grab their order and 10mins pass. My order shows ready on their screen, so I ask another employee who finally decides to check in their heat bags on the rack... lo' behold my orders were all ready, a miracle! Employee was unapologetic, threw my order on the table and not even a thank you. Never stepping foot in here again, will drive up the street to Dominos or Papa John's where customers are actually assisted and appreciated. read more

Ordered a three topping pizza that was burnt and not edible. Each of the 3 of us took a piece and never finished it. It was really bad. Reached out to the chat to tell them to notify the owner and they offered to give free coupon to replace that horrible pizza. I NEVER received a coupon or email so would never recommend this location to anyone. I hope they one day change owners but won't go back there again based on horrible pizza and misleading chat promising things they will not follow up on. read more

Pizza Hut - Pizza Near Me - West Covina, California

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The pizza is good. The service that answers the call for your order takes a card and charges it by phone. Ok-no big deal but twice I showed up to get my personal pizza and the order didnt make it to the shop and this was the few times I paid cash ....also the people they out sourced this answering service/order service to has super thick accents and I have to keep repeating myself...then wait to listen to everything back. Am I the only one who doesnt like having to repeat themselves over an order for a $10 lunch special? read more

Just a Pizza Hut that is quite small inside and has just a person asking if you ordered or need to order. I was greeted by a nice guy who asked if we already have made an order but since this was a spur of the moment I had not. I asked if they still make personal pizzas since I didn't want a big one. They said yes it's $7.00 and it would come with one topping. I said I would like mushrooms on it and said it would take about 10 minutes for it to be done. I stepped out to get some tea from next door and when I arrived back at Pizza Hut it was ready. The pizza itself reminds me of back in the day when we were in school for lunches. I would have a personal pan pizza and also a side of breadsticks. This brought me back to hose fun memories and I'm glad I stopped in here! Parking is huge and it is right across from Nogales High School or in the same parking lot as CVS and SF supermarket. read more

Took 12minutes with delivery and I lived 8 minutes away and gave me my food fast and it was amazing

I don't like writing lower star rating reviews, but, I'll have to switch a branch next time because my first visit was not a pleasant one. This is a super small 'Pizza Hut,' but I got a weird vibe supporting them the first time here. I was buying a coworker his birthday gift, a $20 gift card, some how, the cashier hasn't been properly trained to work on that transaction. Maybe I should have asked the cashier, 'can I help you?!' Instead? If he was a complete newbie cashier, I get it because he would still be in training or shadowing, but I almost wanted to walk behind the counter to show him how to make a Gift Card sale, or show him the steps from my side of the counter. I realize the systems may just be slightly different, but I would have assumed the steps leading up to a gift card sale would be the same as to where I work. I still patiently waited on the waiting chairs.... I generally don't like being inconvenienced, but I was asked to step aside to wait for the manager to return for a simple gift card sale. A simple gift card sale transaction here took me at least 20min total visiting this Pizza Hut branch, but perhaps they are used to their Online orders. I wonder if they use similar terms here for their Online orders as well. I'm not coming back because I was extremely inconvenienced, but I'll give another branch another shot, just not here. To management here, Please take time to properly train your staff! I hope the cashiers get more training and will more efficiently serve customers in the future. read more

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I had an issue with my Ubereats order but Felipe was able to fix things for me. He offered absolute fantastic customer service and was overall really great. Thank you! read more

Thought they couldn't possibly suck two days in a row, right? Absolutely wrong. Their tavern pizzas suck. Their classic recipes also suck when they skimp on ingredients and baking time. Who the fuck wants to order a fresh pizza and bake it again at home 5 minutes later? Do better. read more

I had the absolute worst pizza I've ever ate in my life I think school pizza would of been better even little Cesars would of topped this pizza cold. They rushed the cooking the bottom looked like a microwaved frozen pizza I don't ever want to come to this location again I hope Pizza Hut isn't like this everywhere. One star is still too high for this review read more

Food: always go for the stuffed crust. Service: always great. They greet you with a smile. Always able to help. Ambiance: its a small location to go only. Nothing fancy. Always good stuffed crust pizza. read more

Weird that this place has such bad reviews, I always get my pan fried pizza here and it's great. The workers are pleasant, my order is always ready and they keep it in the hot tray before you pick it up. Good place. read more

Just ordered a contacted pickup pizza from my local pizza hut. Pizza was great. However person who brought me the pizza does not supply red pepper packets. Nor parmesan cheese packets. When I asked him he said, they cost $1.25 and I didn't order any. I find it horrible to sell pizza and not provide the normal condiments upon request. Or to charge for them. Needless to say. I will not be visiting another pizza hut due to this flagrant lack of customer care. read more

The past 3 times I ordered here I thought maybe it was a bad day or maybe it was just this location but the ingredient changes they made due to shrinkflation made the pizzas paper thin when I ordered a pan crust. Never again ordering Pizza Hut, quality dropped drastically to a point where i honestly prefer gas station pizzas over the overpriced a thin cardboard crepe that they call a pizza read more

Yummy, hot out-of-the oven fresh pizza! We ordered a 1-topping medium pizza through the website for a future pick-up time. When I went to pick-up at the designated time, the pizza was not yet ready but I was fine with it because the pizza, at least, wasn't ready and sitting in the "heater" for long. After a few minutes of waiting outside, my pizza was ready and it filled my car with deliciousness. Granted, there have been times when our pizza from this location wasn't the best but this past time went beyond our expectations. Sometimes the pizzas are not that consistent but overall we had a great experience and will return when we have a pizza craving, or see a coupon. Plenty of parking and pick-up from an online order was a breeze. They also have a hand sanitizer station, to the right, once you step inside the store. read more

Ivan is so cool! He is the best worker there and I whould love to be as serf by him again. Pizza Hut please give him a raise

I'm so sad I've been sleeping on this place! This is honestly the best pizza I've ever had!! So so so delicious The crust is amazing! read more

Brian was great and really nice! The only bad part was that it was very slow service, maybe due to being understaffed (Christmas Eve). Waited more than 30 minutes for a medium pepperoni pizza, and others had pick-up orders. I hope during future holidays they staff better so it can be easier on the employees and customers. read more

Pizza Hut - A lot of people waiting - Pizza Near Me - West Covina, California

This has been my go to pizza place for decades. It's small, but super efficient, and close to where I live. Over the years it's been getting stingy, e.g. started to charge for sauce, then they started selling you parmesan and chili flakes. I get it, we all try to make a little $$. I still love this place because they make very good pizza. Today, everything changed. I dialed their phone #, and I did not get the usual "pizza hut can you hold on please". I actually don't mind that, cos that's what a good pizza place should sound like, staff are always busy. I think I was talking to someone in a remote call center instead. Their new deal is now a $6 delivery charge and I think they partner with Dash now. The 3 pizza arrived 20 minutes late, and they are : 1-cold, 1-warm, 1-hot. No more vibrant colors from the veggies like they used to, and certainly do not taste like they used to. Obviously I don't like their new management. I guess it's another corporate thing. It is a sad day for me to see my favorite pizza spot devoured by this new management. I don't know anybody there. I somehow can just picture some young manager with lots of school and minimal exp in my mind. Whoever you are, if you are reading this, you've fxxxxd up ! read more

They delivered a pizza that was close to $30 and very salty, low quality. No comparison at all to Pizza Supreme (right across the street) or the excellent NY Pizza! I demanded a refund (which I got) and she said, "We'll never deliver to that address again". I told her not a loss since it was horrible pizza and a friend's address! LOL. Also see the pictures below of a FB rant about this HORRIBLE location. read more

Pizza Hut - Pizza Near Me - West Covina, California

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if could I would give a minus stars Pizza Hut is my favorite Pizza but there front service is going downhill. I Ordered a pizza online and when I went to pick it up my order was gone, they couldn't find in there system and when they did fend it they had gave it to someone else, this has happen to me at less 6 times at this store but this the manager Alex was very rude his solution was to take a new order and wait 30 minutes or send a complain on line sins there was nothing else he can do to help me telling me to move a side sins there are customers waiting, I'm So disappointed. I Won't be ordering Pizza Hut from this location ever again! read more

Bad customer service. The delivery guy didn't even ask me if I wanted my change back. He couldn't even find the apartment. And took $4 out of my change the order was later by 15 minutes. Horrible service be contacting Pizza Hut corporate read more

So SAD, how Pizza Huts charges a SVC Fee and explains why... Pass it on to consumers so we can stay in business. With this said, I'm never going to Pizza Hut again and supporting our local pizza . Please support Supreme Pizza across the street . What a joke, 7.99 for Pizza and .40 for SVC to support Pizza Huts CEO.. read more

love pizza hut soooooooooooo good love the cheese bread soooooo good pizza hut is the best pizza place

Great service very funny definitely no mishaps or funny business got my wings . Very short wait time

I used to not like this branch but it's d closest one in my place, staff are not too friendly (rude) but then a lady manager start working and it was good a little bit.. And now there is an addition person Leo (supervisor) very helpful and friendly definitely makes the customer service rating for this branch great... with our situation now a days the least we can have is an awful customer service that don't wanna be at his job but this guy (Leo) definitely an "Essential" for food service. read more

The pizza was good until I saw something terrible. It looks like pieces of broken bone or something cuz it was really hard. I would have gave them 4 stars if it wasn't for this. I won't order from this location anymore. read more

Pizza Hut - Something really hard. I assumed broken bones. - Pizza Near Me - West Covina, California

I would give zero if I could. First time pizza was so greasy you couldn't eat it. Second time they didn't give me my whole order. I even asked the girl are you sure that's everything?. Two times I have waited over 20 minutes for a drive up. The second time they didn't have my order in the system. Then had to call it in. I was in the parking lot for an hour. I wouldn't recommend this place to anyone. The customer service is HORRIBLE. They don't know how to take a phone order or help a customer out when they ask a question. Just a quick answer and push you aside because they are in a hurry. Maybe if they slowed down and help customers the ratings would be better. read more

ugh!! Ok, I really want to give ZERO STARS but I am forced to give 1. and that saddens me. Don't get me wrong, I love Pizza Hut but the service here is TERRIBLE. We got pizza here on Sun Nov 4th. When you walk in there is no bell or no greeting from a worker. So you wait. and wait. and wait ... and wait for someone to come and help you. This is the conversation with the lady Pizza Hut worker and my mother went something like this... Mom: You really should have a bell or something so that you know when customers walk in. PH: Well, I am not gonna stop what I am doing in the back just because a customer walks in. Ummm. Wait!! What?!!? Who says that? The absolute worst customer service ever!!! I hate that this happened to my mom. And I think it's unbelievable how rude this lady is. Pizza Hut needs to train their employees on customer service or just how to be nice to people in general. read more

Man so disappointed in my pizza order. 1st off I placed the order at 430pm sp it can be delivered at 6pm. Plenty of time to take thier time and do it right. The pizza were not cut all the way thru. My Jalapeños pizza had the stems on the. i mean who leaves the the stem on the Jalapeños? Pizza was so unsatisfying im sooo upset and I didn't even eat it. this is the last time I order from this pizza hit. smh... read more

No!No!No! Don't do it! I remember Pizza Hut was my favorite! Ordered a replacement pizza and it was just as bad. The wings were bad. The only thing good was the brownie. Come on Pizza Hut! What happened? So disappointed. I threw all of both large box pizzas in the trash! Won't be ordering Pizza Hut ever again! read more

I ordered a pizza from here a few weeks ago. The entire pizza came without cheese. How is that possible? I called the store/manager and they were very nice in offering me a credit for $16, pizza cost over $35. How is that possible? I called today to order a pizza and use my $16 credit. Surprise surprise, they had no record of the credit. The young lady taking my order was very polite in explaining she has PROTOCOLS to follow (I will leave her name out because I believe her). Her manager however, ALEX said there was nothing he could do. I will take my business to where they care more about customers than they do about PROTOCOLS. LITTLE CESARS, DOMINOES, ROUNDTABLE,PAPA JOHNS are all in this area. Not too smart Manager Alex. Just a sign of the times, another business on its way out. read more

The staff here is horrible! I just moved to Walnut and this is the closest Pizza Hut to us. World class customer service, haha more like Worst Class Customer service. The person I spoke with over the phone was trying to rush me off the phone by speaking super fast, being short and rude, when people do that to me, I'm forced to speak even slower to make sure they are listening to me and getting my order right. I don't understand how or why people working in customer service jobs hate interacting with the public. It's like oil and water. They don't mix. The reviews about this place are true and honest. The people are horrible people who hate their jobs. read more

I hadn't ordered from this Pizza Hut in over a year, and decided to give it another try. Epic Mistake! We live less than ONE MILE from this store, so why did it take an hour to receive our order? Why was the pizza at best "luke warm", with the cheese hardened? Ate one slice and tossed it. Time to close this place, as those currently working in it don't get a sh*t. read more

Placed an order at 6:10p for delivery. It's now 7:32p and I'm still waiting. Will not be ordering from this place again! **Update- 7:57p and STILL NO pizza smh read more

Did curbside pick up, called was put on Hold for a very long time, I could see the worker standing doing nothing by the cashier register with not one customer inside. It would have taken less than 10 seconds to say something to me instead of having me on hold for so long. read more

Horrible service horribly manage If you have a choice for pizza choose something better don't waste time or money at this PIZZA HUT Never been more dissatisfied from ordering from there Manager an order still not right to the rude delivery Don't do it Stay away Not even deserving of 1 star read more

I ordered my pizza online over an hour before they closed and when I went to pick it up 36 minutes before 11 pm the door was locked! I saw my order a sitting on the counter but no one opened the door for me!!!! read more

Always love the pizza here and also just wanna commend server Leo for being really helpful and welcoming. good job!