Even after my previous post I do still come here for my cleanings. It's always been the same…read morehygienist for me and although I rarely ever saw a Dr, I was always charged accordingly. No dr, no exam to pay for! Just a cleaning. They recently changed to a four day work week which is great for workers but inconvenient for those also working a four day work week. A business like this needs a rotating four day schedule for the workers that way they're open 5 days a week. Makes way more sense as a business to me unless you're simply trying to keep your overhead down. I know several people who won't be able to go here anymore as they no longer offer Friday appointments. Smile rewards is no longer worth it unless you haven't been to the dentist in a decade and need a ton of work done.

I've been going here for many years and I have recommended Dr Nicholes to several of my family and…read morefriends over the years. She's very smart, lovely and down to earth. Her demeanor is professional and warm. I have always received excellent dental care and assessment from her, and if I need a referral, she chooses one that I can trust. I highly recommend her to you.

I can't be more disappointed in the lack of care from Hebron Center Dentistry. Dr Javed created a…read moreserious issue with my crown, ignored my concerns about infection, and left me in excruciating pain. I met privately with Dr Nicholes to discuss my experience, and she disappointed me further. I am writing my full experience for complete disclosure. Dr Javed recommended that I replace an old crown that was having no issues. She prepared the tooth, put on a temporary, and scheduled the permanent for a month later. Do the research, this exceeds the recommended time for a temporary. Pain set in a week before my appointment. (Everything I have read states that the crown may have been ill fitted, or damaged) I let the office know the morning before my appointment, that the pain was excruciating. The receptionist said that the Dr. would get back to me. Since I didn't hear from her, I went to my appointment the next day, confident that the permanent crown would solve the problem. After a cursory look, she said that she would need to refer me to have a root canal. This was a Friday afternoon, so I'm concerned about the continuing pain over the weekend. She suggested that she could take off the temporary, and secure the prepared crown with temporary cement and that might mitigate the pain a little. She needed her assistant to remove the crown, as the Dr. was unsuccessful at doing it herself. The odor that permeated the room as the temporary was removed was pungent. I questioned Dr Javed about the smell and mentioned my concern about bacteria. Her response was that it was just the normal smell of temporary cement. I have been researching this issue and absolutely everything points to bacteria and infection. I left the office literally weeping in pain at 2:30 that day. At 3:43 I called the office to question whether I should be put on an antibiotic. Office was closed, but the machine said to push 2 for an emergency, which I did. At 6 pm the crown popped off, so I called again, pushed 2 and waited. Every 2 hours overnight, I piggy-backed ibuprofen and Tylenol, which only dulled my pain. Dr. Nichole's (the owner) later commented that tooth pain is "special". And yet, no return phone call. Saturday morning I started searching for emergency dental care, which I received at Columbia dental. First, the root canal, followed by 14 days on antibiotics to treat the stubborn infection that had been described as "normal cement odor" In total, I suffered 6 days of excruciating pain, followed by 14 days of persistent ache and swelling. I would not be writing this review had I not met with the owner, Dr Nicholes, yesterday. She doubled down on the cement odor which dumbfounded me-there was, in fact, a raging infection that was ignored, treatment was delayed , and pain escalated. She informed me that they do not have emergency care outside of office hours. At the time, it was stated on their website and confirmed when I called on the phone and told to press "2" for emergencies. Her comment was that she was out of the country. When Dr Bussiere opened this office years ago, I recommended all my friends and family. He was so knowledgeable, open, and even administered Novocain without pain. The office called me after procedures to make sure I was feeling ok. It with a heavy heart that I must revoke that recommendation. Hebron center just doesn't care the way it used to.

Was told they took our insurance, which was a lie that I didn't find out about until the day of my…read moreappointment. Ended up having to pay the full amount out of pocket. Also, my referring dentist told me not to let them retake trays and to use the ones they had just taken, but that was not allowed. Dentist didn't even say anything to me. Came in, did the procedure and left.

Professional, caring, kind, and competent staff. Extremely clean, neat, and organized office…read more Provided such amazing quality care and support!! Would recommend this office to anyone who needs any type of oral surgery they offer. I typically have severe dental anxiety but I was put at easy by everyone! 10/10

Had a great experience here at the Norwich location. Friendly staff, took very good care of me. I…read morewas terrified going into this as I have never needed teeth removed. They made sure I was comfortable for the procedure and gave me everything I needed to feel comfortable for the healing process, made sure the person who brought me was well informed on after care instructions to make sure I was cared for after. So happy I came here for my care. Best experience I could have hoped for

i went in to have my wisdom teeth removed with iv sedation and dr greenberg could not find a vein…read more i get blood drawn every year and they never have issues finding my veins. the option they gave me was to do it with nitrous, and i was absolutely not okay with that, i would be too anxious for that to work. other than dr greenberg's obvious malpractice, the staff was incredible. my nurse's name was sherry, and she was so sweet.

I have amazing experience going to Norwich Family and cosmetic dentistry. They are caring,…read moreprofessional and friendly They're great with kids and overall five star ratings review all around. Always look forward going back to my next appointment.

I highly recommend this place. ALL of the staff are very considerate of people like me who have a…read morefear of going to the dentist. I literaly would have the dentist sweats and now I'm not. In the past month I have not had any pain with the procedures done. One of the procedures done was a root canal & there was no pain.

This was my second root canal I had done recently. I attempted to go to my previous provider, but…read morethey couldn't get me a timely appointment. I was anxious about changing providers but this group was able to schedule my consult the same day, and the procedure was completed within 48 hours! The office is clean and equipped with state of the art technology. The staff is very pleasant and my experience was amazing! I highly recommend Dr. Tran to any dental-phobes who might be in need of a root canal!

This was my 2nd consult with Endodontist. Upon my initial interaction with Dawn at the front desk…read moreI was met with warmth and asked a lot of questions about the office and Dr. Lisa Tran. Dawn has 30+ years in that office and was sympathetic to my situation. This is a long post for those who have trauma or sensory issues - please read. I went to this office because I am an adult with trauma. I didn't go to the dentist until I was 11 and having my teeth cleaned took 4x due to swelling and cavities. It was horrific. Recently I had a crown at Aspen Dental after leaving a dentist in Griswold due to coverage changes and they said I had $12K of work to be done with cracked teeth that didn't show on xrays (later found out upon returning to Griswold Dentist). They did the first crown at Aspen and I had unexplainable trauma as I started to cry and felt a panic attack. I also had wisdom teeth out when I was 20 and they gave me a shot of novocaine to the roof of my pallet that I almost passed out as I suffer from sensory issues. Later, I found out later this is one of the main reasons women have trauma in a chair from sexual trauma and I was molested and raped when I was younger. So, I knew I needed to have potential laughing gas (nitrous oxide) and wanted a dentist that is emphatic and understood the situation. Dr. Tran had Ashley assist in the procedure and she was very nice and understood my needs. I brought earbuds and listened to music so I didn't hear them. Dr. Tran and I talked before about the complexities of my issues and she was so sympathetic and touched by what I shared - not making me feel bad for having hangups about my needs. During the procedure, she explained everything but I didn't want to know and said to just do it. She did not have to give me a shot to the roof of my mouth, nor did I need nitrous. I needed trust in knowing I was safe. I had a major abscess in that tooth and it's been 1 week out and I am thrilled to say I feel great. I would drive for hours to see her if needed. She's an incredible person....and an expert in her field. I can't say enough good things about this office. I have a child with sensory issues and know Parents are always looking for experts in field who can work with those that are sensitive - she and their office would be the ones that fit this need. Thank you to the entire staff for creating an environment of psychological safety and learning about the whole patient. With gratitude, Suzanne Arena

Just wanna say everything went great today. Had two fillings. Never even felt the needles. Also…read morelove the reminder. Dr Zace answered all my questions. So much appreciation. Thanks.

The absolute best!!! I called last minute complaining of really bad pain from a couple canker sores…read moreand Becky got me in right away for an appointment. Dr.Sheth and Barbra used a laser to zap them and I had immediate pain relieve!! Everyone at CDG goes above and beyond to take care of you! I wouldn't want to go anywhere else!

Avoid this place! Dr. Neil took it upon himself to shave down my upper right molars without my…read moreconsent, claiming it would help my teeth "glide better." As a result, my night guard now pinches my gums on the left side, causing me severe pain and sleepless nights. To make matters worse, the $500 night guard now needs to be remade because of the adjustments. **Full Story:** I began seeing Dr. Neil after moving to the area and experiencing TMJ issues, including teeth grinding and flare-ups. He suggested an occlusal adjustment (shaving parts of my teeth to prevent them from grinding together) and referred me to Dr. Richards for a consultation. Dr. Richards charged me $650 out of pocket just for a visit, only to recommend treatments totaling around $4,600. She was very pushy and guilt-tripped me into agreeing, but I researched her suggestions and found that they were most likely ineffective and could even worsen my TMJ. She also advised against the occlusal adjustment due to the potential risks. During these appointments, Dr. Neil started shaving down my UPPER right molars (when the filling that needed to be shaved down was on the BOTTOM right side) without asking for consent or explaining in detail why he was doing this before placing the tools in my mouth. As he was already working on my teeth, he explained that this would help my teeth "slide better" and reduce pain from the filling. I felt unable to stop him while my mouth was open and he was working with tools. Now, much of my upper right molars are gone. As a result, my night guard no longer fits properly, severely pinching my gums and teeth on the left side. I wake up in intense pain, unable to sleep. If I don't wear the night guard, I risk damaging my teeth. **In Summary:** Throughout my time here, I've had multiple billing issues, been charged for things I was only told about mid treatment or treatments that did not happen. While Dr. Neil is personable and accommodating with last-minute appointments, I've ended up in worse shape than when I started. Ultimately, I trusted him as a professional, but that trust led to more harm than good. It's probably my fault for continuing to return, but I believed he had my best interests in mind and maybe he truly did.

During these time it's very hard to feel comfortable going to the dentist. I had a cleaning done…read moretoday and was extremely comfortable and happy with the service. They are taking precautions to protect the health of their patients. The dentist hygienist took time to explain the process of the visit and the precautions being taken.