Is it even worth updating a review if you're going to give the same number of stars? Let's find out. I took a break from Planet Fitness during peak COVID. I rejoined in January and visit almost daily. The good: -It's reliably easy to find open, available equipment. -The hours are good. -The music mostly doesn't suck (but I still bring ear buds and my own playlist). -It's close to home. -I can't beat $10 a month (though they've raised rates for new members). The less good: -Overall upkeep of equipment isn't fast or great. I have to check treadmills to see if they're level before starting a workout. It took months for a soap dispenser to be replaced in the women's locker room. The scales were removed (with no plans to replace them) from the locker rooms. -There is absolutely *zero* enforcement of the rules unless you complain to a staff member. People are constantly FaceTiming or listening to their music without ear buds. Staff members will walk by and not address it, which sucks for those of us who don't want to be on camera with someone's BFF or situationship or listen to someone's going out playlist from 2003. I'm not planning on leaving anytime soon, so clearly the cheap monthly rate and tolerable atmosphere has a hold on me, but it would be nice to see some actual engagement from the staff in making this a better experience. read more

Planet Fitness - Gyms Near Me - Deerfield, Illinois

I was considering joining Planet Fitness, but I don't feel comfortable with the current locker room policy allowing biological men in women's locker rooms. Privacy and safety are important to me in a gym setting, so I've decided not to join. I hope management will reconsider policies so all women can feel comfortable using the facilities. read more

Beautifully cleaned broken equipment. Very clean operation but ... this weekend I found 6 out of 6 pieces of equipment that I wanted to use in some way broken. First rowing machine had broken seat. Second had battery worn out. Switched to elliptical. On the two machines that I tried, both kept resetting themselves to 0 after two minutes. Same with stationary bikes. What's going on here? read more

They told me I couldn't have a gallon water jug in the gym because it's part of their rules. That's fine I respect the rules of the gym. However, those rules also state you can not wear jeans in the gym. I saw 2 people wearing cargo jeans while they were working out. Why didn't they enforce their rules on those members as well? Why did they only have a problem with my water jug? Lmao what a joke. If you're going to enforce the rules then enforce on all members. Don't cherry pick. read more

The employees have always been kind, I always go here when I work near Lincolnshire. Its always clean, its a big building and its never crowded. 4 stars because smith machines need to be oiled more but aside from that I am a frequent visitor. read more

Planet Fitness - me smiling at a machine! - Gyms Near Me - Deerfield, Illinois

Broken or breaking down upright bicycles, of the 5, 3 are not functioning properly. One squeals periodically, one click clacks periodically, telling me there is something in the works that needs attention, and the third has not had proper electronic data for over a month and a half. It finally got an 'out of order' sign, but that is gone and it is definitely not fixed. I have reported this at least 4 times and get unsatisfactory responses from the front desk. I give every other equipment that I use 5 stars, but the upright bicycle is essential to may training and work on balance. I'd like a truthful answer as to why they are not fixed after all this time and my friendly complaints. This is really important to me! Also to the young man who told me he "was working on replacing equipment and that there is only one repair person, so that causes delays in repair", how about getting 5 more upright bicycles that get a lot more use than many of the front row devices? read more

I am so happy with my membership at this location! The staff keeps the women's locker room very clean, the hours are convenient even though it is not open 24 hours, and I feel safe when I am working out. The black card membership is worth it! Being able to use the water massage chairs plus the standard massage chairs after a long workout or just when I need an extra moment of relaxation for my sore muscles is amazing. Not having to worry about paying for usually expensive massages plus having access to the countless gym equipment keeps me coming back . I will definitely renew my membership. Thank you to the staff and team for making this location so great! read more

Hi my name is Liz and I am a gym snob. I have avoided Planet Fitness like the plague but recently I found myself in an area that didn't have much to choose from so I took a chance, purchased the "black card" and haven't regretted it one bit! Gym is clean and well maintained. Equipment has complete, working and everything you need. Let me emphasize it has everything you need. Free weights, guided machines, every cardio machine you might use. Areas for stretching, ab work, balance, etc... People are a mix of old and young, fit and just beginning their own journey. Staff is kind and helpful. Listen this is a huge bang for your buck. I actually canceled my other memberships and now am saving so much money without my mobility and fitness taking a hit. I highly recommend checking them out. read more

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These are the crankiest gym staff ever. It would be better if they weren't required to interact with guests.

A customer became hostile and started swearing at me when I asked her to please wear her mask. When I asked PF staff to ask her to put it on, they said that they aren't enforcing the state or local health mandates. Neither the customer's refusal to wear a mask nor her nastiness elicited any response from the staff. I don't feel safe going to Planet Fitness any longer. read more

So during COVID I froze member ship was told I could freeze for3 months . I asked to do it indefinitely because of COVID . She said I could . Unfortunately I was still being billed since July when I noticed on my debit they continued to remove my payments when I called they said send another email . I'm waiting in the response. When I called the manager was not very good a young man on am shift on Jan 12. His attitude was very dismissive and could care less. I emailed and am waiting to see if they relieved it. read more

Planet Fitness - The screen for hydro massage - Gyms Near Me - Deerfield, Illinois

This was an okay location. Not much stood out about it as good or bad. I do remember they don't have hydromassage beds but have the loungers instead. read more

My wife and two teen kids have been official members for about a month. The kids took advantage of a free summer membership for high school age, so they went a few times over the summer of '24. Planet Fitness Deerfield is largely a no-frills experience which makes it very affordable. They pretty much have what I need. They do offer an upgraded membership that allows usage of tanning, massage machines, and a few other perks, but those are not for me. If you are looking for a country club experience with a bar, restaurant, shop, and a stable of personal trainers, this is not the place. If you are experienced, self-motivated, looking for a place to workout that has decent equipment, this is the place. It's also never crowded, at least when I go, and the staff are always very nice. Every now and then you will get 2-3 young ladies who are clearly more interested in socializing than working out. I have seen them literally tie up single, strength machines for 30 minutes, but I can usually do something else until they are done. To be clear these are members, not staff. The staff are great. I have not run into any knucklehead members yet. I am on a 4 day per week opposing muscle strength training program and can generally get in and out in under 60 mins. Equipment-wise they have what I need, for the most part. Sometimes the weight pin cord tethers will get broken and there is the occasional cracked faux leather cover on a pad, but overall the place is clean and well kept. I don't much use the locker room, but if I need to stow a coat there are free lockers. The hours are great, almost 24 hours. This location is closed 21 hours per week, overnight Fri 10pm to Sat 7am and overnight Sat 7pm to Sun 7am. I would like them to acquire a lateral raise machine as some of the other locations have them. I emailed their management, asking about one, but have not heard back. read more

I want to thank John and Jack who went above and beyond customer service for this Disabled American Veteran. Your courtesy and kindness is much appreciated! George read more

Planet Fitness - Gyms Near Me - Deerfield, Illinois

What happen? Come on ... you can do better with customer service. Looks like a lot of new faces. The best policy for anything is that if you don't know the truth. It's best not to lie and seek out someone's assistance. I would say a majority of us have been around for a while. Don't be afraid to say that you're not sure vs. winging some response. read more

Pretty solid, and having been to a few PF's this is the nicest likely bc it's the newest. Main gripe is they keep it way too hot in there. Needs to be like 5 degrees cooler. Locker room has full size lockers, a shock - expected only 1/2 size. Wifi good. People taking masks seriously. read more

I left LA Fitness after being a member for 21 years. The new PF in Deerfield is exactly what I was looking for.

This gym is clean, but that's all I can say for it. It lacks basic equipment that every gym should have, for example, there are no free weight bench presses or heavy dumb bells. But more importantly, their payment policy is draconian. I paid for a FULL month. But they only let me use the Club for 3 WEEKS. Why? Because I wouldn't give them access to my checking account. When I tried to use the gym during my 4th and final week, the assistant manager wouldn't let me work out. He told me I had 2 choices: either pay $20 for a day pass or he'd CALL THE COPS and have them throw me out. Seriously, he threatened to call the cops on member for trying to use the last week of her paid membership. UPDATE: In response to the Comment from Planet Fitness' Customer Service, yes, I spoke to management. It was the ASSISTANT MANAGER BRIAN who refused access during my paid membership and threatened to call the cops -- apparently with the blessing of the MANAGER NATE. An employee witnessed the incident. read more

I've been coming to this gym pretty regularly since they opened with post Covid and the staff makes sure that customers wear their masks and provide stocked hand sanitizer stations to clean the machines. This is the best location i have been too and I will be canceling my Lifetime Fitness Membership as Planet has made me a full time customer. Bryan and Jack were very helpful in making sure I was happy, and they carry my favorite pre- workout supplement in the refrigerator, this is such a great gym and I recommend this club to anyone looking to getting those Gainz. read more

I have to rate this place tops. Very clean and up to date. Large and spacious. All the equipment looks brand new. Staff is excellent and welcoming. Plus it costs me $10 per month! The local competition is drab and dowdy by comparison. read more

This gym is consistently dirty, management will not enforce state mandated mask restrictions, and every single shower has bugs in it. I've seen the same piece of garbage in the locker I use for almost two weeks now. Definitely lives up to the Planet Fungus name. read more

Great customer service at Planet Fitness Deerfield. The staff is friendly and easy to get along with. I go at different times of the day and all the staff is great. Super clean facility. Can't imagine anyone not loving this place. read more

Not bad for ten dollars a mo. They get an F on BBB. You have to try real hard to get that rating. Like you want to fail. Maybe because they simply don't respond to BBB inquiries? Beware of locker break ins. If you want something lost, leave in the locker because it does not matter how big the lock is. Also, lack of security because half the time the front desk is unmanned and anyone can walk in. On the plus side, for ten dollars a month there is much equipment and the place is in good shape. Clean and people are good about restacking and wiping down. Equipment rarely broken. Not many police visits so can't be too bad. Had a great deal of people loitering in and the place but that is better now. Staff is unresponsive. Like talking to a wall. Asked about getting a 20 ab rollout wheel and got ignored. Overall makes more financial sense then LA and paying 200 a month at Life. Lacking pool and steam but you can't have everything. Also sell water only. No food which stinks. Clients are nice and respectful read more

I'm a black card member, this location-deerfield has the poorest customer service. The weekend staff is nice but the weekday evening staff's customer service with brian (assistant manager) is very poor, very argumentative and will threaten to call police on members. brian will treat members as if he's the customer. I filed a complaint with Nat-manager but he decided to not take any actions due to his biased favoritism of his staff. Very difficult to enjoy a workout here with such poor customer service, I recommend joining other locations. read more

Won't be going back to Planet Fitness any more, cancelled membership yesterday, they operate under a Gestapo type format, you're observed constantly by all the cameras throughout the facility, I was harassed daily by the management as well as by other members about gym protocol, fyi PF that is a bad business model to operate under. To many other gyms to go to that let you work out and leave you alone, I'll be going there read more

The overall of satisfaction of coming to this gym, is beyond amazing. Those people who wrote bad reviews for the Assistant Manager and GM are ridiculous and don't know what they are talking about. Brian, was great in helping me out with my account since i am from a different location and he made my visit very helpful with showing me around the BIG gym. His afternoon employees always say HI and BYE to everyone that walks through those doors. I could not be more happier with my recent visit and the way they keep the gym EXTRA clean is awesome. Keep up the good work afternoon crew and Manager Brian. read more

Manager Nate your keeping this place clean and nice! Great job! Also Michelle is amazing!