they refuse to allow customers to cancel their memberships forcing you to cancel your card and then they send you threatening mail saying that they'll continuously rack up a bill for you and the only way to cancel the account is to pay it. again this is after refusing to cancel the account in the first place, causing the situation. this is not my problem alone. they are notorious for aggressive predatory practices that make them more of a welfare baby reliant on theft then a business. read more

This planet fitness is one of the better planet fitnesses I have been to. Most of the equipment is spaced out well except the stretching area. The stretching area feels very cramped. The lighting is pretty good throughout the gym probably thanks to the massive glass wall looking into the mall. The bathrooms and showers are plentiful and kept very clean. This planet fitness has everything you'd expect from a planet fitness. Would put it in the top 2 planet fitnesses I've been to. read more

I have been very pleased with this location! Very clean. Great staff!! They are extremely friendly and helpful. I have been going in the morning since January and couldn't be more satisfied read more

I guess I'm lucky because I didn't experience any of the negativity that the other reviewers did. My front desk attendants were attentive and friendly and very helpful. I'm an out of town Black Card holder so this was my first visit. The facility was clean and judgement free. Which explains why no one even looked twice at the woman with all the facial tattoos or the elderly woman riding the bike in her church clothes with her purse draped across the handlebars like it was an actual purse hook. Nope. No one gave them even as much as a second glance. Except me. The one oddity that threw me off was where it was actually located. My GPS didn't direct me into the mall parking lot. It should've. It's in the mall. And that's a little weird when you look over and see where a wall should be is actually the inside of the mall. "Oh heyyyyyy Payless! Hiiii people walking into Champs!" That's weird. But who am I to judge. I had a great workout in a great facility and I'll be back. Thanks PF! read more

It's a typical Planet Fitness. The staff are nowhere to be found if you need them, but all equipment is newer and in good shape, but there are always slobs standing on the treadmill with a Mt. Dew in their hand gabbing to the guy on the other treadmill, really not working out and taking up prime real estate. The staff needs to do something about it and they are NEVER around. They have better things to do like play Words With Friends on their phone or text selfies to each other. If it were not for that, this would be a quality gym. They are always open, have the best equipment and it is very cheap to get a membership. I don't feel like I have to budget it in. The location is mostly clean and the locker room is nice, but more attention from the management would be great. Just tell the slobs on the treadmill to get off if they are just gabbing. I don't come to work out to hear some schmoo gabbing about his son's soccer games. read more

They get you in by offering monthly memberships at affordable prices (or $1 for the first month).. but then once you read the fine print there is an ANNUAL fee of $39?!?!? Why do you need to charge an annual fee if you're already charging me a monthly fee? Just make the damn fees transparent instead of trying to create the illusion of it being one price and putting annual fees in fine print. read more

If you know how to work out, do not go here. They're weights are very limited and have nothing to work out special areas. Plus if you actually run on the treadmills opposed to walking like everyone else you'll get stared the f down. With that being said, the equipment they do have is very nice and it is great for beginners. read more

I'm not sure why people are complaining about this planet fitness. I've been going here for a couple months now and I really enjoyed it. The staff has always been very friendly, The facilities is really clean, and it's never very crowded. I have been very pleased with this place. read more

This is my first time going to this location, I'm back home for a little bit, been in Arizona for the past two years so I'm used to my the locations back in AZ. I have never had such an unpleasant experience with customer service as I had today. The girl at the front desk (I won't say her name here out of respect - something she clearly never learned) was incredibly rude and condescending. I've been a black card member for two years and have never seen anything like this. Please teach your staff that the "Judgement Free Zone" includes them as well. read more

Got out of work on a Saturday night and drove down to this PF with my girlfriend to see about joining. Was curious to see if they had a week trial so I asked the girl at the front desk. She didn't seem to know an answer and went to ask someone else. After coming back she told me that they don't. We then decided to just get signed up then since we've been wanting to go for awhile now. We were told for whatever reason that we need a bank statement so we were unable to work out that night. After doing some research online I found out that they do have a 1-day trial, where you spend $20 and you get to work out for the day, and if you sign up for a membership within 30 days, that $20 goes towards the membership. This would have been great to know about at the time of my arrival, but for whatever reason was never mentioned by any of the employees there. The staff was not helpful, barely friendly, and didn't seem to know much about what they were talking about. I will probably not sign up for a membership here because of this. read more

Manger tonight was a complete asshole I came trying to sign up to work out here and I got treated like shot. I will talk this later

Previously I had gone to the gym on 3rd shift but changed up a little in the last couple months since my back injury. Not impressed with the attitudes of the morning shift at all. I have been a member for over a year and never had a problem till today. Every time I tan, I use my Sunnies. I show them EVERYTIME I go in. To the same people. They ask if I have them, I say yes. Most of the time they don't ask you see them...because, yes we are grown adults. Lately, they want to SEE them because, well apparently we aren't trustworthy enough to just say yes. So, today I sign in and the same snotty teenager asks to See them, even though I've shown them to her a dozen times. This time I politely asked her why, if I tell you I have them, why do I have to show them. In a rude tone she responded, "Its policy." I respond with I understand that but i show them to you everytime and you still ask me to show them everytime I tell you yes I have them? She only responds with I have to. At this point, I'm signing the sign in sheet and I'm talking outloud and responding with this just seems ridiculous to me, we are adults. She responds with " If you don't like it, don't come in." I honestly was floored! I responded "did you honestly just say that??" She said yup, you don't like it don't come in. I was angry that this behavior is allowed and tolerated by the manager Jazmyn. I spoke to on the phone when I got to the car and made her well aware of this girls attitude and this won't the first time I've gotten attitude from staff at this facility. All I got was, I'll speak to her. Yeah right. So, Planet Fitness has lost our business. Congradulations. Maybe they might want to hire adults and not teenagers with attitudes read more

I'm here right now and there's people in street cloths. And none of them are wiping down machines after use, disgusting!!

Clean gym to go and work out staffs friendly and everything works. Locker rooms are fully equipped. For the price of a membership you really cannot beat what you get. read more