I'm really upset with the new equipment!!! I was expecting newer machines instead the took out the an cruncher machine and the hip reduction machine! That's the only machine I used and they took them out!!! I'm changing facilities now!!! read more

I was given a corporate number to call about my concern for the poor service and to get my annual fee returned. I started calling on 12/5/25. First call I was told to leave my name and number and someone would call me back. Second call I was given a case number and was told someone would call me back. Now I have been calling 3-4 times a week and all I get is a recording to leave info and someone will call me back. I have not heard from one person for almost 2 months. So obviously the corporate headquarters must have a system and my number will no longer be answered by a person. So headquarters also dosen't care about customer service !!! I would give a 0 rating if it was possible read more

What's up? Why aren't you open? Says on phone closes at 10:00pm. Nobody is in parking lot. :( Trip wasted y'all. read more

Air conditioning has been broken going on the second week in August. Also the automatic front doors are standing wide open. Really guys? Can't you do something about the air conditioning and the door. I'm very disappointed in my home club and am considering quitting. read more

Planet Fitness is the cheapest option I've seen in a gym, anywhere, ever, at around $15/month over a year.* Not only that, but the facilities are comparable to gyms I've seen that charge several times as much (and are more crowded). The staff are pleasant, the equipment is in reasonable condition, and while maintenance was neglected for the first half of 2019, it's been good recently. One downside of this gym that I've run into is the undersized and often crowded free-weight area that's missing standard bench racks and the heavier weights of dumbbells. It's rare for the gym to be too busy to find a bench, but it would be great if they expanded this area to match demand. The second downside is that this gym (needlessly) advertises falsely low rates. The prices are super good--around $15/month if you contract for a year, yet they advertise $10, then tack on a yearly fee. This gym isn't "perfect", but as far as value goes, it would be tough to beat. My gripes about deceptive pricing and occasional crowding aren't unique to Planet Fitness, and just mentioned for completeness sake. You'd be hard pressed to find a better choice for staying fit around the area. read more

This is a terrible gym place! Terrible thing happened,that made me so angry . They cut my lock on the locker without my consent.it really shocked me , how can this happen? this is invasion of privacy also a crime of personal property！The gym didn't do anything , cut member's lock like nothing happened . Never take responsibility to what they have done. So disappointed! I chose this gym due to the brand . Never expected that this would happened here. There is no privacy here,personal locker can be opened at random . I canceled my membership right away at the same day and will never visit this gym again .It was a most terrible experience ever! [update] This happened half hour after I went to the gym, about 3:30pm afternoon. It happened on same day, I also canceled the member on the same day. So it's not overnight....Does this gym always cut members lock at noon, not at night? read more

Planet Fitness - Trainers Near Me - Kenner, Louisiana

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Stopped here on a road trip and they were awesome. The staff was so friendly - welcoming, helpful and the place is spotless. Massive gym with nice equipment and all the amenities. Was so nice to get in a great workout in to start our day. Many thanks to crew at this location. read more

Love this Gym because of how spacious and clean it is! It can be a bit crowded at times but since it's so big I can always go to another machine and wait my turn. Miss the 24 hour aspect but it isn't the end of the world. read more

I would give this place a 5 star but sometimes the workers confuse me lol and it's always packed but I mean that just means they are doing something right , the gym is well kept up the parking is a little bit of a trouble bc it's always packed but i just complain then park and come in , they have a lot of cardio machines , but only 2 of some weight machines so sometimes you have to wait and do something else bc ppl are taking so long, the membership is a steal you pay a yearly fee of 40 bucks and then to get all the perks is 20 a month and that includes tanning and hydro massage beds and massage chair , and if u just want to work out theirs a membership that's only 10 a month ! They have nice locker rooms and all!this place needs to take over the gym world bc this is how it should Be instead of those personally owned broken down gyms like where I'm from read more

Planet Fitness - Hydromassage area - Trainers Near Me - Kenner, Louisiana

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Love the newest location near the Treasure Chest Casino. Great open floor plan with large windows for natural light. The staff are very helpful, some are very young but hopefully with the right training they will become better employees. Everyone has to start somewhere right? Since its brand new, the equipment down to the shower stalls are modern and appealing. I have an appointment with a trainer this week and he is going to help me set personal goals with a workout plan. I did the same thing at Elmwood's gym and it helped me learn how to use the machines I needed most and focus on a routine. The large space and numerous machines can be overwhelming especially when you don't know how they function. They offer a free tour but its basically an overview of the space. There are 'pocket' rooms for stretching and specific step by step processes for those machines to get a 30 min workout for example. I hate gyms but at $22/month (including tax) and an eating habit of a true New Orleanian foodie, I I have no choice but to join. For $22 a month you can bring a guest every visit so its basically a membership for my daughter and I. The only downside is only the member can use the extra amenities like the massage chairs. They do advertise to the average person, not the competitive gym junkie so hopefully I will fit right in. (the gym and my pants) read more

Planet Fitness - Trainers Near Me - Kenner, Louisiana

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For $10 a month, this is a pretty good gym. Has free training classes and has an app that helps you find more workouts. Also there is a reward program that motivates you to come to the gym more. I wish this place had a sauna though. I'd pay $50 a month if it had a sauna read more

This is one of the better and newer planet fitness locations in the city. It's never really crowded and parking is never an issue. Although I do wish they had more free weights and leg/lower body equipment. Friendly staff and great value. **Side note: if someone could please add CNBC (or another financial news channel ie. Bloomberg, Fox Business) to the television lineup, that would be great.. pretty please thanks read more

This gym is HUGE. Brand new. It's in the wealthy part of Kenner so I'm not surprised lol. I ended up at this gym unintentionally but I was really impressed. I usually go to the smaller planet fitness in New Orleans East so I forget that some planet fitnesses have so many rooms with different equipment. It was so exciting. I was upset that I brought a guest and they wouldn't allow her to use the hydro massage bed because every other location never cares. But, besides that it was a very nice experience. There's a smoothie place next door called Planet Smoothies. I'm not sure if it's actually affiliated with Planet Fitness but that's pretty cool if it is. read more

My grandma wants to leave this review for the nice young man who was a manager of PF Kenner for helping her with the tour of the gym. She doesn't remember his name but would love to give him a shout out. (She says he has a beard and a beautiful smile) if y'all can just give the first name she would love to give him the credit where credit is due. Thank you for making my grandmas day sir. And keep up the great and patient work read more

For some reason, the Planet Smoothie now takes the place of this gym's yelp page, so there was no way for me to properly update my review. I have been coming here for over a year now, and while there are things I appreciate about this gym (mainly the pricing and convenience of location), there are some ongoing issues that need to be fixed. Problem #1: The cardio machines are never really that clean. There is always some nasty garbage stuck in the drink holders, and the phone holders are so grody I refuse to put my phone in them. Machines that are farther from the busiest areas do not really get cleaned, which is still kind of gross. Problem #2: The reason I really signed up for this gym was the 30 min workout area. I am a very busy person, and I like to get a lot done in a short amount of time. No one EVER monitors this area, and when someone (or, even worse, a whole group of people decide to be rude) and ruin someone's 30 minute workout, you have to go to a staff member and "tell" on them. Otherwise you are just out of luck, and you might as well use all the floor machines. People are too lazy to go find the machines on the main floor, and some of the staff members have very poor communication skills, e.g., they will not tell said rude people where to find those machines. Staff does not have to be obnoxious to be effective and communicate rules clearly. There are three things I really care about when I go to the gym: cleanliness, efficiency, and the ability to workout peacefully. Right now, none of those things are happening, and I am considering just paying more to go somewhere else for the peace of mind. 3/13/18 Update I am absolutely done with this place. I went in to exercise today, and as usual, multiple people are hanging out, doing whatever the heck they want in the 30 minute area, and the staff was chit chatting, doing nothing about it. I finally got fed up, and went to talk to one of the staff members. I asked her why no one ever seems to monitor the area. She said they walk by once every hour. I asked her how they can possibly know what is going on if they only walk by for a few seconds every hour. After this, she basically said people will do what they want to do, and there is nothing they can do about it, even though the Metairie location (I've been there quite a few times) barely seems to have this problem (surely it can't have anything to do with the staff doing their jobs!). She also said they were "understaffed." I can't tell you how many times I've watched staff walk around this place cleaning the trash cans to look like they are doing something useful. How about cleaning out the cup holders and phone holders in the cardio section for a change? Anyway, she came over and asked some people in the section to switch up machines. After she left, two of the people who had to switch started talking very loudly right in front of me about how stupid it is for me to "tell" on them. One of the people starting saying "switch, switch" mockingly after the light changed. I decided I just wanted to get my workout done and that I didn't care...until another jerk jumped ahead of me on the circuit. I'm over it. So much for this place billing itself as a "safe," "judgement free" place to work out. Actually, I guess it is true, if only in the most grotesque sense. If you want to workout in a place where people can be as rude and obnoxious as they please, come here. No one will be judged for THAT. Thursday I'll be going back to cancel my membership. read more

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My hat is off to the effort this gym has put forth during the crisis. It was always a clean place, now it's even more! Really great deal at $20. read more

Took my money for annual fee from my checking account during pandemic and when they finally open, I tried to get them to refund me and canceled my membership and they told me no refund. Sad!!! This is not good business practice. If the place closed during pandemic. I don't believe I should be being especially on tight budget. read more

My husband is a member & he enjoys this gym very much. I have been a few times & it is very clean. I like the variety of workout machine that they have for weight training. This summer they are allowing teens to come for free, which I think is an awesome opportunity. My teenage daughter has been a few times. I enjoyed the gym when I visited, but I typically like group fitness which I don't believe they have. My husband is a black card member which means he has access to the tanning bed, hydro massage, use of massage chairs & access to all planet fitness' worldwide. It also allows him to bring a free guest every time. I go to the Kenner location if I go. All the workers are friendly & accommodating. The cost is nicely priced so I would say it's worth the investment in your health. read more

Great gym for late night workout. Usually good circulation. Almost always clean. Nice staff. It can get VERY busy between 4pm - 8pm. 10+ is best to go for more private workout read more

Super helpful staff, extremely clean and the facility is large enough to handle a big crowed groups. I like it when Kyle and Jo Jo are working. They always make me feel welcome and answer and the questions I got. This crew keeps the place super tidy too. Go team read more

Awesome gym. I just joined about a week ago, and I've visited for workouts about four times. The gym is spacious, clean, and everything I've used is in great working order. The staff member I met with was friendly and knowledgeable. He gave me a tour, explained the differences between the two tiers of membership, and was not pushy at all. I've visited after work around 6pm. And while the many others were at the gym, it's such a big space with so many machines, that it didn't feel crowded. There are tons of cardio machines and weight machines in the middle of the gym. On the sides are some specialty workout areas with circuit workouts setup. They use a traffic light system to tell you when you switch to the next machine. It's really fun! Locker rooms are clean, huge, and have tons of lockers. (Being your own lock) I opted for the black card at $22 a month so I could bring a guest and use the special spa area with tanning and massage machines. Highly recommended. A great place to get your fitness on!! read more

There are so many machines!!! Open 24 hours with staff there. Tons of space and large locker rooms. And everything works!!! I've been to three other gyms in the area and there were at least two broken machines in all of them, all of the time. read more

Great workout machines, the locker room is always clean. Very friendly and professional service, always willing to help. Highly recommend this place. read more

AMAZING FACILITY EVEN BETTER STAFF!!! I have visited this gym a few times with one of my friends who has a black card membership and the place is extremely clean, has enough equipment to go around and the staff members I interacted with Lisa, Justin and Cari were amazing if I did not have a free gym where I work I would definitely join!! Amazing job guys.. read more

Great gym! Clean great staff .!! Zero judgement zone a the way ! The massage machine is the best, specially the lounge !!! Love going early morning nearly not as busy as the evening hours !! read more

I have since been doing the free classes for several weeks now, and they're great too!

I'm a member here and love it. Workers are always polite. Bathrooms are clean and machines too. Not hard to get the machine you want. Worth $10/month read more

Brand new gym in Kennerbra! Awesome place with a knowledgeable and friendly staff. All you LUNKS can stay out! This new gym has very adequate free weights and lots of cardio equipment. It's about time they showed up! read more

Nice gym and location. Joined last December, changed my expired credit card in February. They missed that month's payment and i wasn't aware of it since they did charge my new card following months. Got an email few months later said they automatically cancelled my membership. Paid off the balance but they refuse to set back my annual membership fees date. Very frustrated. read more

I enjoy it here. I go almost everyday. Even though the metairie location is closer to me, I often skip it to come here. Unlike Metairie, they have ample parking to handle the large crowds in the evening. read more

I love it! It's clean and bright. Great Kenner location near the lake with beautiful palm trees out front. Great open floor plan. I really like the Judegment Free atmosphere. I remember going to the gym with my Dad when I was younger and it was a bunch of muscle bound guys competing. Planet Fitness seems to promote and be about just that...Fitness! It's comfortable. Plenty of cardio equipment. I really like the "target area" rooms such as Abs or Hip&Thighs. The staff is friendly. There are a few that could be a bit more engaging but they are young. I love that they are always cleaning the equipment. I really hope it can stay as nice as it it is. OH! And you can't beat the price!!! read more

The Kenner Planet Fitness was a great place prior to COVID19! On the day they re-opened, my account was charged the monthly fee and the very next day, the annual fee. I visited the facility to cancel my account that day. I was told my account was closed. A month later, the fee was extracted from my account - I again visited the facility to cancel my account yet again. Here we are, a month later, and the fee is extracted again. Upon calling and speaking to Mia the so called manager, I'm told the account is not closed! She said she could close my account immediately (over the phone), but PF cannot reimburse me for the two months that PF did not properly close my account. What a racket! PF is financially hurting and scamming their ex-clients! Since they reopened, they have extracted three months of fees and the annual fee from my account. I've visited the facility twice since the reopening - both times to try to close my account. PF you ought to be ashamed of yourself! read more

I joined and was a member of Planet Fitness the Kenner location for about 2 months. I really wanted it to work out because it was close enough for me to ride my bicycle which became part of my exercise routine. Pros The staff for the most part were pleasant and helpful. Place seemed to be clean visually. More on that shortly. Equipment seemed sufficient to meet a diverse training routine. Close to home. Tanning, Hydro message and one or 2 other things. Cons I really only have one con but it was enough to make me quit. My schedule was kind of crazy so I would go between 11 P.M. and 2 A.M. For some reason they would turn the thermostat up at night and the place would get hot. One night I went into the tanning booth and I could not stay in it. It was like a convection oven the fan had to be blowing air on me that was at least 95 degrees and I came close to passing out. Those rooms stay hotter than the other areas because of the lights. I could not work out that night. I asked the individuals at the front desk why it was so hot in the gym. I got a not so polite response. Next day I asked the manager why at night they keep it hotter than doing the day. She told me the thermostats are set to a temp and cannot be changed except for short periods. I guess the night crew gets cold playing on their cell phones. One individual if he would have pulled his pants up he may have been warmer. Anyway the manager said she would talk to the individuals at night. Over the next few visits it was the same thing so I decided to quit even after talking to management 2 more times with no change. If you do a search for recommended gym temperature on google you will see between 68 to 74 degrees recommended which I printed and gave it to management. I do realize 68 may be too cold and 74 is too hot. It is a gym not a sauna. People sweat more with a higher temp and even though sweat is not considered a body fluid if it goes over a wound it can carry bodily fluids which may be contaminated with something you do not want. So though the place can look clean is it really with people sweating more do to the higher temps? As I said I really wanted it to work out but unfortunately it did not. read more

I just found out that I have been banned from this location just because I took up for myself. Most of the staff here are rude...especially the manager, Bridgett. While I was relaxing in the room with the massage beds...she came in there flipping lights on to look for a pillow for another member. When I complained to her about herself she did not take this very lightly. I am extremely upset and feel very discriminated against. Ever since the incident with the Kenner, Louisiana location...Where the club manager Bridgette flipped on the light in the room where I was using the massage bed... interrupting my relaxation to find a pillow for another member...we've had issues with each other since then. I don't think she appreciated me complaining to her about her self and how unprofessional that incident was. Shortly after that I had applied to work there as a team member. About a month later, I was called in by one of the managers in training...asking me to come in for an interview because the people that they hired from the first round...did not work out so I was going to be second choice and I believe that was because of her not really liking me. After I declined the position...she would always give me weird looks and made me feel ostracized....to the point where I spent extra gas just to go to a different location because I was so uncomfortable. Now we have even bigger issues due to my uncle who was paying for my membership...canceling my membership and no one ever. bothering to contact me as I never wanted to cancel my membership. I've ranked up points and I am really upset. read more