Absolutely awful. Gym and locker room are filthy. Employees are inattentive. Disrespectful teenagers are allowed to roam in packs and harass other clients, INCLUDING in the locker room. Not a good environment at all. read more

Was traveling thru and had an opportunity to interact with Jennifer at the front desk and she is AMAZING!!! Very helpful and accommodating!! Great employee and congrats on having such an impressive person to represent PF! read more

Lost my AirPod case on June 25th asked them to look into the stair master said their manager was on vacation and I waited till he came back and they kept telling me their manager was unavailable unbelievable customer service.‍ read more

Until yesterday, I had been to the Johnson City PF (tiny) and each location in Knoxville except for Chapman Highway. Morristown's facility was clearly the best, in my opinion. The staff in Morristown is great, the facility is always clean and the space is sprawling. With that said, the Chapman highway branch seems to be the most updated and actually mixes up the tv programming (while massaging) to some sports. Both are great locations and I can not recommend them enough! BTW, Emily, the leader at Morristown is always super friendly and helpful. She deserves any recognition she gets! read more

My husband and I both bought black card memberships so we could use other PF when we travel. Morristown is by far the cleanest with the nicest staff of all PF we've been to. You can beat the prices and the black card has no contact so you can cancel at anytime but why would you at $20/month. You can't tan at a cheap tanning salon for that price. We've been going there over a year and are very pleased. read more

I've been a member for a couple of years now and I can say this is one of the cleanest and nicest gyms I've been to. The staff are always friendly and willing to help with whatever issues arise. There has only been one time when one of the pieces of equipment (Arc Trainer) was not working properly. The manager was quick to respond to my issue and took care of everything. Bathrooms, paper towel, and hand soap dispensers are always kept stocked and cleaned. This has become especially important during the pandemic and I applaud PF for the steps they've taken to ensure the safety of their staff and clients. read more

I've been burned by them twice!! First they took my new card info and almost over-drafted my old card. When I called the about it I was laugh at and the manager was acting like I was lying and said she was gonna give me a refund and it got to the point where I was like just cancel my membership and let me work out the remaining days in the month because she would not give me my money back. Then I call corporate no answer no call back after leaving a message. Then I rejoined and gave them another chance and everything was going good until I got a new job that is very physically demanding so I decided to cancel my membership. I'm still getting charged my monthly fee even though they say it's canceled!!! I will never be going back again!!!! As long as they have your bank info they are gonna be stealing from you. read more

Horrible customer service... agreement uses very misleading wording. Stay away and save yourself a headache!!!

Google planet fitNess scam before you sign up here they get your bank info and then start charging for things that they shouldn't and they won't let you cancel until you pay the un authorized charges read more

Due to the Corona virus outbreak I was quarantined early on. I have reached out multiple times to end my membership. I was laid off and quarantined. I was told that they would not be cancelling my membership. So not only am I sick, I'm jobless, and now planet fitness of Morristown TN is still charging my membership. I am devastated that this is affecting my ability to pay rent or buy groceries or medicine because a corporate company is more concerned about their dollar amount then the well-being of a human being. I have two memberships. One for myself and one for my significant other both of which come out of my account and I was told I had to come in in person to cancel. When I informed the woman on the phone I was quarantined she said she wouldn't cancel my membership. This month they are scheduled to withdraw 80 dollars from my account for a yearly fee on top of my membership. This is unacceptable. I have reached out and now that the gym location is closed I am being ignored. read more