This location is horrible, I had been going there for a year, and when I first got there i ask to buy a lock to put on a locker and they said they don't sell them but I could put one on. So I have had 1 on a locker for a year along with many others. I go multiple times a week. And there is no shortage of lockers. Well today I went in and all the lockers were cut and all the member items are gone. No warning, no signs, no communication. Well I go to the desk and they tell me they cut the locks and that there is a new manager and new rule for no locks being on for over 24 hours. What made it's worse is they lost my property and had everyone's gym items together in the same box. Very unsanitary.This is not the way to introduce or enforce a new rule. They are lucky I had no air pods or anything of value in my locker.. I canceled my membership right then and there, not that they cared about it, or their members personal items. read more

10 minute time limit on Hydro lounge and massage chairs, because this is what the corporate office says. Regardless of the lack of customers in the gym. The other day I was in the black card section and wanted to do a massage chair for more than 10 minutes and was told no, only 4 people in the black card area counting me. I was told to call the front desk and if no one wanted the chair they would reset it. Well guys it takes about 2 minutes to reset the chair to the point where I get a full 10 minute massage. This is not how you treat a long term customer. Just hung up with a lady claiming to be the district manager and she stated that the gym personal was following her orders on not overriding the system. And she stood by the corporate setting the time limits. I am guessing they will spend another million plus dollars on trying to find more customers. read more

One star is too much. They have nothing but treadmills and space. They need more workout equipment. There's room on their floor for twice as much gear. If not more. Waiting times to use a machine during peak hours are 15-20 minutes. Unfortunately I DID speak with a manager. He informed me that I had to pay to cancel my membership. I did it because I have had enough of the useless people who operate the gym. I had to PAY MY WAY OUT so you definitely will never see me again. Hasta la vista. read more

I recently put Rockbot on my phone. It allows the customers to play music in the gym. But the morning staff dislikes our music to play their music. I think it is very rude to do that. They should be working and cleaning the gym. read more

I have been coming to this gym about three weeks I come just about every dayI have mixed reviews not a bad place to work out but they need some major work on cleaning And I do go to Gym all over the country I do not care in my wallet so this is the second planet fitness I have been to lately that does not take cash look I understand but if you do not take cash and you see that I have been a valid member for several years and you do not have A water machine don't refuse me a dollar water good day read more

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To many people for the hours of operation. Wish they would go back to 24hrs again. Covid is over

I wonder there are no reviews. Place is a ripoff. I was told if I moved I could cancel. When I moved I was told I can't cancel because there is one within 35 miles of my new home. Who wants to travel 35 miles to go to gym? I let contract run out but now I'm told I have to come back to that state to cancel. Stay away! I fulfilled my contract of one year. I just want to cancel membership but keep being told of another hoop to jump through including driving from Houston to New Iberia to cancel. read more

Have been a member since the beginning of the New Iberia location. Never once have I had a negative situation. Always clean and never had to wait for a machine or station. Plenty enough equipment for my needs. Very satisfied! read more

The current manager (Britney) is rude and very unhelpful. We have had three issues with her. My wife likes to watch Saints games while working out. There are 10 TV sets on at all times wife asked if on of the 10 could be changed so she could watch the Saints play? NO!!! Was the answer we can not change the TV channels??? This is South LA ! Why not? read more

Clean gym. Okay staff. Fixed the initial problems I had and I felt like they actually cared instead of laughing at yet another meathead not happy about being judged for actually being in shape they strived to work to make me feel as comfortable as the morbidly obese. Great 20$ a month read more

Staff very friendly eager to greet or attend to any issues that should come up. Before this opened I went to 2 other gyms for 20 something years. It is awesome that the motto is to encourage all fitness levels to take charge of their health without judgement. The other gyms I went to mostly had fit patrons. I was getting the feeling that out of shape patrons felt intimidated. Saving the planet 1 person at a time! Whoever had this vision truly has compassion for the universe as a whole. We are all connected! This pandemic is opening us up to change in ways we can't wrap our heads around yet. Try to be the light, the calm in the storm, spread positivity! It's a choice. Chose wisely we only go around once. What do you want others to remember you by? Namaste read more

Cancelled my membership because I'm working out of town now and cannot get there to work out. Cancelled by the 10th as I was told to and they STILL drafted my account after they said they wouldn't. Oh and it'll only take a WEEK to refund my money. Horrible customer service. read more

I was a recent visitor of Planet Fitness in New Iberia, LA. I hold a Black Card membership to Planet Fitness. I found the Customer Service of the Saturday morning desk employee to be unhelpful, misinformed, and lacking poor salesmanship skills. Her closed minded attitude and lack of welcoming presence will have me driving to Lafayette to work out when I'm nearby. Every Planet Fitness is individually owned and a for profit business. I can't imagine how much loss she is costing the owner. I have worked out in Shreveport, LA, Dallas, TX, and Houston, TX and never had a bad experience. My rating is a negative stars.!! read more