My spouse has a Planet Fitness Black Card and each and every time we visited this location together I had problems entering as a guest although I was registered in their system. What happened at this location never happened to any other location we visited over the past years (several in Knoxville, 1 in Oak Ridge and 1 South Carolina). We are older people, they knew us, yet each visit was frustrating due to the lengthy discussion at the check in. And every time it ended with "I am going to let you in" like they had done us a favor. There was no favor because it's Planet Fitness policy that a black card holder can bring a guest and they must respect this. Unfortunately there is no provision as to how to treat customers, it felt that way. There is no point exercising with such frustration, luckily there are many other locations in the area read more