TALK to Club Management?
Oh, I did. I heard Quinn when asked to come to the phone ( Acting like he doesn't remember talking to me multiple times, sending emails, in the past WEEK).
My problem, Dear Customer Service is that! I had an agreement with Quinn, I held up my end and he is laughing about it. He agreed to waive the late fees and one of the other charges. He stated to me that "we can remove everything except the annual fee." THAT is the amount I agreed to, since I am in a troubling financial situation right now.
As Long as I paid a PARTIAL payment, Quinn " would continue to work with me." Quinn said he would removed the fees, and he emailed corporate to explain that.
BUT as soon as my debit card number went in and I pressed the SUBMIT button, the FULL AMOUNT OWED was pulled from my account. Quinn instructed me to start a dispute with my bank. He would email corporate and have them remove the fees he promised. Give it a few days and let him know. SO, I DID.
Now, Quinn has a memory problem, and he claims he never told me that, and that somewhere in the past, there have already been fees waived. I have never asked for that until this situation came up. I am usually very responsible and I take care of things I sign up to do.
This got ahead of me, I used an old email and it was reminding me on the app. Unfortunately, I had to get a different phone, and the PF app wasn't installed on that phone. So, Yes, things got away from me.
I wanted to make this right and that is what started this. A promise to make it right, as long as he would work with me.
He held up his part, right up to the lie that made me put in my debit card number.
Liar, Liar, Liar.
I did this in Good Faith, and I was LIED to.
EDIT: This is the email I sent to Social:
Dear Social:
I previously forwarded the reviews you requested regarding the issue I was having with Quinn at the Urbana, IL location. At the same time, I do not often air grievances on Yelp. I feel it is necessary to bring it to your attention how one particular member was treated in your "No Judgement Zone."
I started my original membership many years ago, prior to Covid. I went to the Club religiously. and I loved it. After Covid, I struggled with my health. I gained a lot of weight and developed Congestive Heart Failure. I needed to go to the gym. Every time I went, I felt worse when I left. I could not stand the eyes on me. I know, that is my fault for gaining weight and being lazy. But, I wanted to get better.
I had to stop my membership when I lost my job. When I got my tax refund, I started it again. Evidently, I purchased something with my Credit Karma card, because THAT is the card that I kept getting notices that my bill wasn't being paid. I know for a FACT that the monthly payment comes out of my checking account every month, I see it every time it posts. This is why I ignored the messages. When I started getting voicemails about it, I chalked it up to identity theft, knowing there is no money on the card, I kept ignoring the messages. FINALLY I had enough of the incessant messages about my payment not going through and I called. I also downloaded the app to my new phone.
I still do not know why PF is attempting to charge my credit Karma card, while already taking a payment every month from my checking account. I could not find that I had paid the annual fee, for whatever reason, so I went in and added my debit card, and attempted to make the $49 payment( after all the working with Quinn on this). When I entered my debit card number ( which ironically IS the exact same account as the CHECKING ACCOUNT on file), The ENTIRE amount was deducted. This is the part where Quinn tells me this has NEVER happened to ANYONE EVER BEFORE, that I MUST HAVE done something wrong. I am an idiot for not putting in the correct amount.) I tell Quinn that I do indeed have 4 years of college and that I am not an idiot. I also worked in management in Retail, and I understand how this works in the financial side. He failed to hold up his end and waive the amounts we agreed on . or there would be NO FULL AMOUNT DUE. Obviously, you do not need a 4-year degree to figure that out. Quinn told me to start a dispute with my bank, and he would email corporate to see about getting me a refund for the part He supposedly waived. I was to call him back when the dispute was settled., So, I called back and Quinn wasn't there (Wyatt). Then I called again and Quinn wasn't there (Miles). The third time I called, Wyatt called to Quinn while I was on the phone and I heard what Quinn said about me. Quinn came to the phone reluctantly and told me some story about how my name is so similar to another member's name That he was confused. FIND me another MEMBER by the name of DAWN KESSEL. in Urbana, IL. It's all lies. I knew not to trust him, but I gave up my distrust because I wanted to make this right. Unfortunately, no good deed goes UNPUNISHED.
I have been treated like CRAP at this location. read more