I really enjoyed this planet fitness! It's been awhile since I've been in one, and while on a layover, my friend suggested we check it out. It's on the larger side, with several stairmasters near the restrooms, and larger weightlifting area, and triples of each machine so that you didn't really have to wait. We spent a lot of time on free weights and cardio, and everything was extremely clean and organized. Can't wait to go back! read more

Planet Fitness - Great workout! - Gyms Near Me - West Berlin, New Jersey

I have been a member of many gyms, but this gym is one of the cleanest and friendliest I have been to. The young man who is there every weekday morning, I am SO sorry I don't know his name, is the most affable gentleman I have come across in a long time. He was patient when I first entered the gym and did not make me feel like I was bothering him or that I shouldn't belong. He is very attentive not only to cleanliness but to the members as well. I want to thank him for all his hard work and dedication personally. read more

I shopped a long time before choosing to join Planet Fitness. I went with the Black Card level which gives me the ability to go to any PF and to bring a guest, plus loads of other services. I signed up online in their app and went one evening for my first visit. At the front desk I was asked to verify who I was and was given a membership card. They politely said, "Enjoy" and sent me on my way. There was no orientation, overview or anything, as I was left to my own devices. Fortunately I had a prepared workout planned and had researched the machines I was going to use. I didn't realize the lockers had free locks until checking it out before I left, so I carried my keys around with me for a while. But now I know better and put my jacket and keys in a locker when I arrive. As part of the black card I get to use the hydromassage, which is an awesome way to wind down after a workout. The signup for it is easy and I've never had to wait. In general, the staff has all been extremely friendly, aside from one older woman who was a bit "snippy." While I realize they offer group activities for membership overviews, they are all scheduled in the early part of the day. Given that I use the gym at night, there are no classes to leverage, so it would be helpful if the staff offered to help get new people acquainted. Having said that, I'm about to finish my third week there and feel quite at home. read more

This gym is impressive! It is very clean and well maintained. It has tons of new equipment--and everything is in good working condition. (Not one "out of order" sign to be found, and no waiting for machines.) Staff members are super friendly and helpful when needed. At any given moment, there's always at least one staff member cleaning equipment, floors, locker rooms, etc. (Not just feather dusting. Moving stuff and deep cleaning!) Locker rooms are modern and beautiful. I've belonged to several gyms in the area over the years. This one is the cheapest and yet the best by far! Highly recommend. read more

So many Karen's in the review section. I don't know what you're expecting for $10 per month. This place is cleaner than most clubs. The guys at front door are nice and responsive (even the ones working red eye shift). I especially appreciate the built-in combination locks so you don't have to schlepp your own with you. read more

I have been a member to many gyms before as well as other Planet Finesses. The staff here is very kind, supportive and nonjudgmental. This gym is one of the cleanest gyms I have ever encountered and the staff have a lot to do with it. Steve is one of the most dedicated and diligent workers who has a daily routine of cleaning the gym thoroughly, and that includes places that members don't even see! One of the big turnoffs in any gym is the lack of care for the equipment and keeping it updated and also the lack of cleanliness. Well, Steve would never allow that to happen in this gym. They recently had some equipment updated and with all Steve's thorough cleaning and all who help him, he deserves a well earned raise. It is rare to find a worker like him and that kind of loyalty and dedication should be rewarded. I am just saying. read more

The gym isn't as much the issue; it's the management. The current manager has many challenges. She manages the gym as if it was a middle school classroom constantly looking for ways you are falling out of line in order to correct it. In the past couple of years, we lost several key members in our family and the gym has been a safe place for me to work out my grief until I came across this manager. I really just want to go to the gym and be left alone so I can work out. I felt anxious every time I'd walk fearing what she would find wrong. The straw that broke me was the day she came to me and told me that I laid my weights to the ground too loud. I had had enough. If it was the first time she'd reprimand me about something, It'd be no big deal but this was probably the 4th time I was being reprimanded about something. I had had enough. I called the regional manager and she of course sided with her and cited their policy mandates. My husband called a few days later to find out why he was being charged for our children's membership who were away to college after we cancelled them, the same middle school teacher manager became belligerent over the phone, threatened to hang up the phone on him, then eventually hangs up the phone. When my husband calls back to ask why was she being unprofessional over what should have been a simple issue, she apologized and said the phone hung up by accident. I don't buy that, not after she repeatedly said "sir I'm going to hang up the phone on you now". All that to say, I stopped working out in that location. Hopefully in this new location, I can be left alone and just work out. read more

The Stars are for the Gym and Black Card Member Services alone. At a glance All equipment appears to be clean and well kept. There are No Offensive Smells . The Lack of Stars belongs to the Older Dark haired woman that may be the manager(?) that the other reviewer mentioned. The other staff can only be held responsible to her level of Customer Service Standards and can Not be held responsible for Poor Management. There is Zero Warmth or Friendliness from the Desk when this human is present. It is very disappointing as this is now intended to be our New Home Gym (although, I haven't switched and may rethink that). This was my 2nd time there to tan and it was Miserable. First of all, I couldn't and didn't Tan bc of an automated clock in system that calculates ur last session to the minute, and must be 24hrs apart. I would have known this if I had been given any kind of tour or orientation. My current facility is not automated and I was unaware of these policies. This 'Manager' person could only be bothered to turn her head around enough to make a few Snarky Comments about lawsuits or something. Godsmacked, I APOLOGIZED for My lack of Knowledge and left. Im just now leaving my Home Gym in Cherry Hill. I wanted to Hug them all when I walked in. They were All Friendly and Smiling when I walked in. They always are........WELCOMING,the way you want to feel walking into the Gym. Isn't this a No Clunk Zone or Something????.... Why are The CLUNKS at the Front Desk?!? Talk about ruining a Vibe. I see you read more

Employees need to learn how to speak to customers. Was harassed by one of the employees because they didn't feel like doing their job before close. Avoid this one and go to the one in cherry hill. Employees are much friendlier, professional, and take their job seriously. Place is always trying to close by 6:30 on the weekend even though they are open until 7. Very frustrating and will be reporting the harassment to upper management. Furthermore, went to discuss the employee matter and was harassed by a very unprofessional general manager. Trying to get in touch with the owner but it has been extremely difficult. **Avoid this place** read more

12/2/18 was the first time at this location. I usually work out at the Clementon location but as of this date, they are doing renovations. This facility is VERY clean. I found out that they opened back in 2017 but I could be wrong. They have machines that the Clementon location doesn't have. This location is not too far from where I live. read more

My wife has been a black card holder for many years. I have been her guest multiple times. They now have a new check in procedure. I have always been admitted without any problems after they took my info and picture. Not anymore. Today I was given the 3rd degree and after a 5 minute inquisition finally permitted entry. I believe they are trying to discourage black card holders from bringing a guest, which is something they are paying for. The staff is not friendly. They continually wipe down clean equipment as the bathrooms stay filthy. In the end all I can say is you don't get what you pay for at Planet Unfitness! read more

Very clean. There is always someone walking around cleaning no matter what time of day or night. The spray bottles are always full. The patrons all wipe the machines down after use. The staff is always friendly. I've been to other PF locations and this one is the best by far. read more

My favorite gym in the area. All the equipment is new, staff keeps equipment and area clean, and the gym members also all do their part to wipe down equipment. Due to COVID, the gym is temporarily shut down but once the order is over I will be going back!! The atmosphere is very nice and everyone keeps to themselves so their is no judgement and no fear to workout. Locker rooms are clean and up kept. Staff is friendly. read more

This would honestly say this is my favorite PF in Nj except for the fact that the front desk often let me know when in town that I can only attend this gym as a guest 3 times a month. Well I'm generally only in Nj 3 days in any given month but I can choose Virtua with a sauna, pools, towel service and classes for free or go to this regular Pf and I choose Pf. I just don't always want the fluffy gym but don't try to tell me I'm not welcome! That's not what the Black card says and this is the only gym out of the 10 I may go to a month that says this to me. But there's a new one on Cross Keys so I'll try that one next time. There's also this cool new edge fitness I went to when I was in jersey they show me much love! Anyway I may give them another chance to play nice but it's probably the owner or manager that makes this rule. I've done a lot of business with Pf owners over the years and they all have different caveats. read more

Planet Fitness - Gyms Near Me - West Berlin, New Jersey

This planet is pretty new at the time of this review. Very nice, has a large assortment of cardio machines. Some free weights and 4 circuit rooms to get a full workout. Everything was very clean when i came in and only one of the many machines was out of order. Musoc was nice but not over whelming. They also have (for black card members) a tanning area, massage area and a total body enhancement. But im not sure what that entails. Overall very nice gym especially for the straight forward price of 10/month read more

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Normally planet fitness gyms are great but this location is very disappointing. The manager here is super strict and stickler about EVERYTHING. She's kind of friendly but then snobby by saying rude remarks when it's completely unnecessary. Trying to get a membership here is a waste of time and energy. The gym itself isn't bad, looks nice and equipment works but sign up at a different location. After 3 hrs of wasted frustration, I went to another location and within 10 mins was a member stress free. read more

Not too crowded, staff for the most part is courteous. Typical Plant Fitness BS about working out too intensely (setting heavy weights down, breathing hard or grunts to lift). Kind of ironic that it's a "judgement free zone", but they harass you and judge you if the volume of your workout is turned up too high. What do you expect from a "gym" whose dumbbells only go up to 75lbs? Bottom line they cater to a certain type of person. Gym is very clean and the staff can be seen cleaning during the day. If your looking for a real gym, this isn't it. It's a couple of notches up from a hotel gym. read more

Management needs to be looked at. Woman is very mean and nasty and needs to be removed. Not friendly at all. Picks on certain people and makes them very uncomfortable. Get rid of her and the place will be ok! Berlin gym I'm talking about. read more

The Club is nice. I was immediately made to feel like an outsider though at the front counter. This is one of those clubs where they make you sign a form as though you were a guest at the club. Also i was notified I was only allowed ten visits here. I joined planet fitness and I paid for a membership that worked at all clubs. Making me sign a form at the front counter does not make someone feel a part of the planet fitness family. Either planet fitness is a group of individual clubs or it is Planet Fitness. Franchises one by one can kill the entire concept with little things like this. read more

AMazinggggggg new location! Super clean and everything is brand new! I love it

This is the cleanest planet fitness around. It is new but seems to be managed well. It could be a little bigger but for 20 bucks do ya expect? read more

Update after a year. Still a great bargain and machines have been kept up. Place is still kept clean.

Cancellation and renewal policies border on illegal. Do yourself a favor, google complaints about Planet Fitness before joining. Seems like these issues are common practice. Very dishonest and no one returns phone calls. Very unapologetic and poor customer service. Charged fees even after cancellation of membership. No one seemed to care....but me! #notdonewiththisissue read more

Sadly, I just canceled my membership. For years, I have been a trainer and weekend manager at a boutique gym, but had a PF membership for ME...when I needed to get in time for myself away from a gym I work at. Today, I came in with my 14 year old son to get in some running before I headed off to help others. I understood that he could not train WITH me because I did not have a premium membership to allow guests, but I was told he wasn't allowed in the BUILDING with my membership package! So, had I had a premium membership the teenager could stay in the lobby OR workout...but not with my basic membership? (Like, not allowed to quietly play on his phone at one of the guest tables in the lobby for 20 minutes without paying more money ?!) With that, I terminated my membership, on the spot. To tell me I could run but my child had to leave the building because I don't pay enough for him to sit at a lobby table is unconscionable. I know that my basic level membership wont be missed...but then again, we all know, in the Fitness World, that PF's whole business model is based on attrition, anyway! read more