I had my daughter's 5th birthday at the Rolling Oaks mall location. I was a little concerned at first about having it in the mall because I thought people were going to get lost. The night before they sent me perfect directions which I sent out to all my guests and everybody walked in no problem. we brought in our own beer, wine, and Sam's Club pizza, sandwiches and snacks. that saved us a lot of money right there and the kids loved it. Ages 3 to 11 had a blast and the adults actually got to enjoy each other. My party. host was amazing. She said everything up for us and she picked everything up with no questions asked. The only negative thing I will say is that they have absolutely nothing. They had no cake cutting knife. They had no extra utensils. I ended up getting some at the food court. read more

Planet Party - Venues & Event Spaces Near Me - San Antonio, Texas

We are currently at the Summit location for our child's 4:00 PM Planet Party that was already paid for. There is no staff present, the doors are locked, and no one is answering the phone. We arrived on time and have been unable to access the facility or reach anyone for assistance. This is extremely disappointing, especially after payment has already been taken Follow-up: The owner reached out, apologized for the mistake and staff miscommunication, and personally took care of us. Our food and payment were fully handled. The owner clearly knows how to take care of their customers. Thank you for resolving this promptly. read more

Great kids party spot in NE San Antonio. The space has 2 sides. One side with mats and small playscapes for toddlers and the other side has old school arcade games and bounces houses for older kids. As part of the party price all games are included and unlimited to play for the party duration. There are least 15 different games from shooting games, to driving games, a pool table, and even basketball hoops machines. The kids and adults has a blast. Plenty of kids play space and tables and chairs for seating for the adults as well. Very good experience and helpful friendly staff. read more

Planet Party - Venues & Event Spaces Near Me - San Antonio, Texas

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My niece had her birthday party here and it was amazing. The staff was very accommodating and the facility was very clean and spacious. The playground is perfect for kids and the arcade brings back some nostalgia for people of all ages. I feel it's a hassle free way to host a party. A break from the norm being the typical Peter Pipers or Chuck E Cheese. read more

Had my sons birthday party here this past weekend and the only reason I am giving it two stars is because my kids love the place. On the other hand the owner, who you speak to for reservations makes having a party here extremely difficult. I have never experienced such poor service when spring $500 for just a couple hours. She reiterated several times that they are popular and they are booked blah blah but in reality what does that have to do with me the customer? All the way up until the day of the party the service was extremely poor. Although she did answer all questions she did not make it easy to communicate with her ten million texts and at one point telling me I was the rude one. On the flip side the people who worked my party were excellent. They made our time there enjoyable and comfortable and my kids had a blast. If my kids asked to have it here again I would but because of how poor the customer service is I could not see myself booking willingly again. Something else that was frustrating is there is nothing on the website about gratuity. They literally TEXT you the day of the party to let you know. How sad is that when most people are not prepared for it? What's even worse is the workers who only make 8 bucks an hour rarely ever get tips because of it. Lots of games, lots for the kids too do. read more

Planet Party - Nice place to do cake and lots of room - Venues & Event Spaces Near Me - San Antonio, Texas

During COVID this place was ripping people off left and right. They refused to work with you and then lied about refunds just so you wouldn't put a negative review. read more

I had booked two reservations in mid-March, that ultimately ended up being canceled by the business (confirmed by me) due to the global pandemic. When I first reached out, via text, to the reservation lady, being Janine, I was told that she would need to wait for further information before I could find out about getting a refund. After following up on March 17th, I texted Janine when I should be expecting my refunds and she told me that my request had been wrote down and that she would be contacting me shortly. On March 30th, I reached back out to Janine, as I still had yet to hear anything from her or anyone in regards to my refunds, and I was told that I would be contacted once the business was back to normal operations. I reached out again to Janine, through the only phone number that their website has listed, on June 6th asking again about my to refund and still hadn't heard anything back. On July 23rd, I sent an email and screenshots of my two previous reservation orders, along with the screenshot of Janine mentioning that I would be refunded once someone got back in contact to me. Then, I took a screenshot of the email and everything else and sent that to the phone number that I had been interacting with previously. Today, I called the phone number, again managed by Janine the supposed reservation lady, and was immediately hung up on and was sent a quick text saying "this was an automated text message and to send any and all questions to that phone number." What I find interesting is I had sent over a bunch of text messages the day before and none of those were answer to, yet whenever I called the phone number today, someone was quick to hangup, send me a response, which again is Janine. Whenever I got the text message today, I texted Janine if she could send me their manager's phone number, to which I still have yet to hear a reply. What is disgusting about this company is multiple people have left reviews asking for their refunds, due to the company canceling a ton of different reservations because of the global pandemic. However, when the patrons are reaching out about their refunds, the company, or Janine, is quick to respond back by trying to twist words of their customers and accuse the patrons of trying to "scam" the business out of money, rather than realize they have stolen from their guests during a time of need. When other patrons have reached out about refunds, Janine is quick to tell them that they can always reschedule, but never tries to issue a refund. Whenever I try to reach out, no one responds to me, not even to offer a rebooking date (not like I'd actually take one after all of this BS). What bothers me the most about this company is they're trying to force patrons to come in and host large events during a global PANDEMIC instead of issuing the patron's rightful refunds back to their guests. This company does not care about customer satisfaction and is only out to steal money from their guests, especially during such an awful time. Even concerts are having to refund all tickets money back to their customers due to the global pandemic, this should be the same for such a small business as Planet Party. 10/10 I would not recommend working with her ever hosting an event with Janine or planet party. I will be happy to send screenshots to anyone as well for evidence. read more

Enjoyed our time at Party Planet. Our family attended a friends birthday party. All the arcade games, air hockey and kiddie rides were free! Good space for parents to sit and visit while kids were close by in bounce houses or on games. The pre-k area was a nice touch with mats, playhouses and activities. The StarWars Pod Racer and DDR Machine were soooo much fun. At first glance the place was a little tired but we had a great time. read more

Planet Party - Venues & Event Spaces Near Me - San Antonio, Texas

Went to the location off 410. My son was invited to a party here and we went on a Wednesday night. The location on the outside looks a little run down but it was very clean and spacious inside. There were two bounce houses, tons of video games, and all kinds of play areas for the kids. The staff were very nice and there were low walls separating everything so we could still see our kids at almost every angle. The tables and chairs were okay, and there was a lot of room to spread out. They do have a bathroom and fridge for the party hosts to out drinks in. The staff helped serve food and clean up. The games included arcade style, pool, and even an air hockey table. We all had a really great time and I hope to make it back. read more

We used this facility for my daughter's 1st birthday and we had a blast. The day of the party I had 3 hosts that helped me unload my truck, picked up trash throughout the party, cut and serve the cake, help with the pinata and helped with loading my truck back up. I booked the party for 3 1/2 hours and felt it was the right amount of time so that I didn't feel rushed. My guests had a blast and loved the place. Loved the toddler area, our youngest guest was 10 months, and they have a large variety of adult games as well. They do charge you for almost everything but as long as you read the website and the FAQ section it will answer all your questions. We are definitely going to use them again! Thanks Planet Party for making this 1st birthday for my daughter awesome. read more

Planet Party - My daughter in the toddler area. - Venues & Event Spaces Near Me - San Antonio, Texas

EXTREMELY poor customer service by "reservations." Super expensive. They book parties back to back so people arrive while another party is going on. It's akward. read more

I brought my son here for his friends birthday party. I thought Planet Party was good place. You rent it out for 2 to 3 hours and you get video games in free play, an indoor playground, TV for the adults, an indoor pinata area, and a supervised toddler play area. My son had a blast running around, I had fun playing some classic video games. If you host a party you bring your own food; saving you money of course. To my knowledge I think they clean up for you. I'm not really sure how much it cost so I don't want to get into details. But, as party guest we had fun. I give Planet Party 4 stars I thank its a good place to come for a birthday party. read more

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I attended a birthday party here and wasn't too impressed. The facility is definitely OLD and you can tell this by a lot of the games. There were some games that didn't work. My favorite part about this place was probably the toddler area. I have a 5-year old and a 9-month old, and my 9-month old enjoyed crawling and playing around. However, there was a lot of baby items too that were torn up. The idea of this place for a birthday party is awesome. The fact you can get the whole facility to yourself is pretty cool. However, it is a pretty price and after my friend told me what they paid for the party, I would never be inclined to pay that for this type of place. While it was fun, I thought it needed a lot of upgrading! read more

I would never put my family or friends in a position to be treated as rudely as we were treated at a friends party there. The host was throwing away guests food and drinks without even asking, then we were all hurried to the front door and asked to leave due to another party. Our party stayed outside for about 15 minutes after we were rudely shown the exit and they didn't even have another party planned. So the host of the party calls and asked to speak to management and it just so happens management is the owner and the rude employee is the daughter of the owner. I wouldn't recommend this place to anyone, a child's party is supposed to be special and memorable. DO NOT waste your time or money here read more

I have had my daughters 1st and now 2nd birthday at this location and I have been extremely pleased each time! I am unsure of all the negative feedback that there is. Each time, the employees that helped with the party did everything! They were very kind and explained everything clearly and executed their jobs very well. The facility was very clean, all the games worked and my guests had a blast playing. I will likely have more birthday parties here for my daughter and for her soon to be sister read more

My daughter celebrated her 2nd birthday party at Planet Party. The kids had a blast ! There was something for all of the various aged children to play with. The staff was so helpful and did an excellent job of keeping the party running smoothly. As soon as it was time for my party to begin they immediately began unloading my vehicle and setting everything up. I was a little worried because I had read some reviews where people commented they felt rushed- I did not feel rushed one bit. My friends all had a great time and said they would be looking into planet party for their kids parties. Thank you planet party for making my daughter's second birthday so wonderful!!! read more

410 Made a reservation than the person doing the reservation said they would call for a tour on a Friday never got one so didnt know what to expect also kept calling the number after we paid to get some information she just kept referring me via text message to the web site just felt rushed 2 hrs for $375. And we provide everything but the staff was friendly and helpful. Also on the receipt it tells u the preferred tip is $80.00 that's suggested? Anyways that's was a different experience. read more

Not sure how they are still in business. Very hard to get a hold if. It's like they're doing my the favor. Place is small stinky and games are outdated. Owner doesn't care about the business its obvious with the customer service and the horrible way it's maintained. Place is hot and sticky, dingy floors. Just so gross never again. read more

Was double booked! Had 2 hours to find a new venue and contact all of my guests. Promised me a refund. It's been over a week. Haven't seen one yet. Nightmare! Worst experience to dare! read more

Small but private...i was a guest , so i did not experience the headaches of reservations like the past yelpers...games are old but the kids having fun..an besides all games are old if you compare to xbox an playstation hard keep up with those formats...bounce house toddler area an enuff tables for the party...its an option read more

I really want to give this place four stars, but I honestly can't. It's a nice local place, don't get me wrong, but it could use a bit of work. The free-play mode for all games are nice but some of them are in need of repairs. The Star Wars podracing game had trouble turning left and a water jet ski game couldn't turn left at all. The DDR machine between them needs the pads fixed up as the steps didn't work every time I pressed on them, even when I kept a close eye on my foot landing on it. A skateboarding game they had could use some checking on as it seemed a bit rough on the controls. One of the arcades also seems to be slightly hashed together, being a Zero Gunner 2 game but with the controls from a Dead or Alive machine. Didn't play any other the others however but the lightshooters they had seemed to work fine, the Star Trek and Time Crisis 3 machines. The price came out pretty expensive too and they wouldn't allow for refunds after the initial deposit. I believe the price was around $400 or so. Most of the negative reviews on here are correct; the requesting to the cake because they needed to clean up (for the night in our case) but the customer service was fine enough. They were very polite and friendly to us. The location was also clean and very spacious for the large group we had in. I would like to return to this location, but I strongly recommend they find someone who can perform some repairs on their arcade machines. read more

PLANET PARTY The place is nice and very entertaining. It has one BIG problem. Since the moment you arrive you feel pressured with time. They do not let you enter the building until the exact time the party starts. So there you are setting up everything and all the guests are showing up. They want the food to be deliver at that same time the party starts so you can start eating immediately and do not go over the time. The only thing they are worried about is about having you out of the place exactly at the time you rented. We were barely starting to serve food and she wanted me to cut the cake because they needed to start cleaning 20 minutes before the party ended. They don't let you come in 10 mins early to arrange everything, but they sure start telling the guests 20 minutes before it's over it's time to leave so they can clean!!!!They don't even let you enjoy the time. You are all pressured with their schedule. read more

I recently had my son's birthday, I must say the experience was by far the most unprofessional one ever. You reserve a time but little do you know the set up and clean up is during that time too and you'd have to reserve extra time just so you don't interfere with your guest and actual party time! There is a freaking fee for everything, interruption fee, cleaning fee, if you bring other food then what's allowed there is a fee! And they are soo anal and strict on what you can and can't bring which makes it not worth it. You can't bring ice chests or coolers they expect you to have your drinks cold already prior to your party. You are forced to tip even if you don't think your hosts did a good job or not. It's rushed as soon as you get in. The reservation person thinks she has an idea of your party and how to run things but soo not the case. She's unprofessional and talks about prior parties and sends emails and texts stating you should clarify with your friends that I was at fault for misunderstanding the time and not theirs. You don't hear about a tip until the day of and they include gratuity in your fees! & they recommend how much to tip! Like seriously depending on the service given will determine anything! So with that said I'd never have another party here nor will I recommend it to any of my friends they'll rip you off! read more

Recently attended my nephews birthday at Planet Party and was not too impressed! My brother was telling me to show up exactly at their set time, if not they would charge him $50 more if your party showed up early! That's ridiculous. They also force you to hire one of they attendants, who is supposed to help with distributing food/drinks, but they weren't very helpful. This place is in an older building , what looks like to be an old day care. It's a bit small inside, but jam packed with arcade games and two moon bouncers. Inside definitely needs some updating & cleaning! It also could benefit from some proper ventilation and A/C. It was way to hot inside with the arcade games and everything. The place had a damp smell to it which I figured out was coming from the carpet, which was definitely in need of replacing. I guess the only positive was that all the games were free, but it's not worth all the negatives of this place. read more

We recently had my daughter's birthday party at this venue and the staff went above and beyond. They helped with absolutely everything!!! I would absolutely recommend Planet Party. read more

This is the place to have a party!!! All Staff are just wonderful!! They do everthing for you, and let you enjoy your party. Denise is great!very helpful, and polite. My son Davien had a blast! Thank You Planet Party Staff read more

I've experienced two birthday parties here, and my 4-year-old son had a blast at both. When we were the hosts, some of our guests got there early, but we did not see an extra charge for it. The employees served us well, going around making sure each guest was served food, and cleaning up as they went. Their website does talk about gratuity for the day of the party, but they could send that in the emails to make it clearer - my friend was taken by surprise for her daughter's party. The games were a little dated, and one of the guns was out on one, but honestly, arcade games haven't changed all that much, and it's great that you can play any one of them for free. The moon bounces are a nice touch, and the supervised toddler area has plenty for the little ones to do. read more

My son's 2nd birthday party was today at Planet Party. It was absolutely perfect for ALL our guests, from the babies to the grandparents! Everyone enjoyed the free arcade games, moon bounces, and toddler play area. All the coordinators were extremely helpful and easy to work with. It really is better to have the facility only for your own guests! The only thing I wish I could have done better was to request to pay all costs upfront because each time you pay for something whether added on by the client or was a misssed charged by the facility, there was an additional fee added to the cost of purchase since all payments were done via paypal. Other than this, I highly recommend Planet Party! read more

Over all, it was great. The kids had a blast and my daughter had fun and that's what it was all about. The bouncers, big doll house, and the free arcade were a hit. Some of the reviews and even their own website mention not to come early or lest they charge an xtra $50. To my horror, some of the guests arrived before I did, but I was not charged. The staff was quick to help me set up, and helped with some of the coordinating. There were even some stranglers towards the end including my daughter because she didn't want to leave because she was having too much fun. I and the last guests didn't walk out till 10 minutes past out time. So I definitely did not feel pressured as some of the others reviews unfortunately experienced. I would totally give them 5 stars if it were not for one thing. I had already busted out $500 for the 3 hours (worth it), $200 for pizza, cake, and drinks. $100 on décor, $100 on gifts, $100 on a balloon artist... so basically i'm broke! On the day of the party they sent me a text "reminding" me to pay a $60 gratuity to their staff. Not once in the back in forth emails or on their website (that I recall) did they ever mention that to me. So it annoyed me a little, not to mention I was broke, and the staff although helpful for the most part, I didn't see $60 tip worth. Otherwise, I'd totally recommend this place. read more

Had a party here tonight for kiddo's end of season soccer party....service was EXCELLENT. They served everyone and cleaned everything as they went along, but as others have noted, the feeling of being rushed was ever present (set up and clean up time is all done during your rental time, and gratuity wasn't mentioned until the day of...others said it was included so maybe I missed it in the invoice, but the staff deserved a gratuity either way...to them asking us to take leftover food to our vehicles about 40 minutes prior to the party even ending and feeling like we were being kicked out about 20 minutes prior to our rental time had ended. Again, I'm sure these were policies the workers were simply following and are not a reflection of their performance, which was excellent. Games were a bit older and one of the guns still aren't working (anther yelp poster noted last year that it wasn't working either), but the toddlers really enjoyed the toddler section and the kids seemed to have had fun. All in all, I'd have another part here for the weekday price offered ($199 for 2 hours) but I just might question twice if a weekend party was worth the cost.... read more