Hate to leave a bad review because of the important services that are offered but my experience at this location with the staff and specifically transgender care has been absolutely horrible. Unfortunately this was the closest place to access gender care under my insurance, I got gender care through here for 2 years and I should've just went somewhere further out where I could find competent doctors. Making appointments or speaking on the phone was always a hassle and I would be given different answers from each different employee I spoke with. I would be told they would fill my prescription, it would go unfilled for days, I'd call back and suddenly I'd be told I needed labwork before they could fill it. Getting labs was a nightmare, I preferred having my pcp request the labs for me so I could get them done along with my regular bloodwork (much more convenient than getting multiple blood draws), I would make sure the doctors sent the nessicary labs over to PP but without fail they always claimed they never recieved the results and forced me to make an appointment and come in just to give them a physical copy of my labs. Oftentimes it would take weeks of playing phone-tag just to get my hormones refilled and I was constantly worried I'd run out. Eventually they would argue with me saying that I HAD to get labs referred through them not my PCP and they gave a lab order to a lab I'd never been to, I asked if I could use the lab I'd been using and they told me it was not under my insurance and never was then hung up on me. After a bunch of hassle I decided to try getting my blood drawn directly at this PP location so there would be no excuse of not having results, I came in for an appt to get that done and was left sitting in the room for almost 2 HOURS while I could hear the employees laughing and messing around almost the whole time, eventually the doctor finally came back in just to tell me that my insurance wouldn't cover labs from them and to stay in the room while they go print a referral, I was so frustrated and anxious that I had a panic attack and had to just walk out. Attempt #2 I made an appt again to get blood drawn here because paying out of pocket was cheap, when I sit in the chair the nurse doesn't seem to know what she's doing and does the blood draw in a strange way and slaps my viens before the draw, when she's done she holds up the vial making a face and mumbles "I don't think this is enough blood" but sends me on my way. A few days later I get a call saying that my labs were extremely out of range and to come back for another blood draw to make sure they didn't mess up. After the years of phone-tag, being gaslit and given inconsistent answers, being argued with over the way I want my labs done, having to come in every time to deliver my lab results on paper, being left alone at my appointment for almost 2 hours, and after giving up and paying for labs at the location just for them to mess up, I had finally had enough and have given up on this location (and PP in general) for good My experience as a transgender patient trying to recieve care here was horrible. Employees almost never know what they're doing and all give different information, sometimes employees can be rude or disinterested with patients, almost every time I came in I could see/hear the employees joking and dicking around, and the lady who drew my blood seemed inexperienced in it To anyone needing gender care : Go to a real gender clinic or endo who knows how to actually treat trans patients if you can!! To anyone else : Be cautious with this location. If you have negative experiences, advocate for yourself and seek better care elsewhere read more

Hate to leave a bad review because of the important services that are offered but my experience at this location with the staff and specifically transgender care has been absolutely horrible. Unfortunately this was the closest place to access gender care under my insurance, I got gender care through here for 2 years and I should've just went somewhere further out where I could find competent doctors. Making appointments or speaking on the phone was always a hassle and I would be given different answers from each different employee I spoke with. I would be told they would fill my prescription, it would go unfilled for days, I'd call back and suddenly I'd be told I needed labwork before they could fill it. Getting labs was a nightmare, I preferred having my pcp request the labs for me so I could get them done along with my regular bloodwork (much more convenient than getting multiple blood draws), I would make sure the doctors sent the nessicary labs over to PP but without fail they always claimed they never recieved the results and forced me to make an appointment and come in just to give them a physical copy of my labs. Oftentimes it would take weeks of playing phone-tag just to get my hormones refilled and I was constantly worried I'd run out. Eventually they would argue with me saying that I HAD to get labs referred through them not my PCP and they gave a lab order to a lab I'd never been to, I asked if I could use the lab I'd been using and they told me it was not under my insurance and never was then hung up on me. After a bunch of hassle I decided to try getting my blood drawn directly at this PP location so there would be no excuse of not having results, I came in for an appt to get that done and was left sitting in the room for almost 2 HOURS while I could hear the employees laughing and messing around almost the whole time, eventually the doctor finally came back in just to tell me that my insurance wouldn't cover labs from them and to stay in the room while they go print a referral, I was so frustrated and anxious that I had a panic attack and had to just walk out. Attempt #2 I made an appt again to get blood drawn here because paying out of pocket was cheap, when I sit in the chair the nurse doesn't seem to know what she's doing and does the blood draw in a strange way and slaps my viens before the draw, when she's done she holds up the vial making a face and mumbles "I don't think this is enough blood" but sends me on my way. A few days later I get a call saying that my labs were extremely out of range and to come back for another blood draw to make sure they didn't mess up. After the years of phone-tag, being gaslit and given inconsistent answers, being argued with over the way I want my labs done, having to come in every time to deliver my lab results on paper, being left alone at my appointment for almost 2 hours, and after giving up and paying for labs at the location just for them to mess up, I had finally had enough and have given up on this location (and PP in general) for good My experience as a transgender patient trying to recieve care here was horrible. Employees almost never know what they're doing and all give different information, sometimes employees can be rude or disinterested with patients, almost every time I came in I could see/hear the employees joking and dicking around, and the lady who drew my blood seemed inexperienced in it To anyone needing gender care : Go to a real gender clinic or endo who knows how to actually treat trans patients if you can!! To anyone else : Be cautious with this location. If you have negative experiences, advocate for yourself and seek better care elsewhere read more

First off, terrible customer service from these people. Appointment was at 2:45 and didn't get seen until hours later and to top it off, an employee by the name of ILEAH or however you spell her name, interrupts the other helpful employee, Jessica R., demanding her in a despiteful tone that she's off her shift. Then, when I was done, she slams the pen and paper on the counter without acknowledging me and says "bye you're done". Terrible customer service!!! read more

So I made my appointment for 10am, came in on time and was told it was for 10:20. I informed the rude front desk female that I wasn't told my time was changed, she then told me they left a voicemail. I checked and showed said lady it was for 10am, and she told me well her system says otherwise. No apology, no effort to get me in any sooner. Still here, 10:40am, waiting. I don't recommend this location, always a huge wait even with appointments, and their front desk staff is super uncourteous and unprofessional. read more

Planned Parenthood - Gilroy - Medical Centers Near Me - Gilroy, California

At first everything was set up easy and they even helped me get coverage for my appointments. However even though I was on time for my appointment, I had to wait an hour in the waiting room and now I'm anticipating another hour just to see somebody. I'll probably end up being here all day. I will not be coming back. My appointment was early and simple however no one truly cares enough to help you. Just like truly any doctors office, they don't care about you, just making money from you. I hate this. read more

Everyone was very helpful and super nice . Can't imagine of a reason someone would be not happy with their service . The medical assistants were very professional . read more

I noticed lot's of bad reviews for this Planned Parenthood and I felt I should put in my two cents. I've been to this location a few times. First, for a routine check up and the other times, just getting my birth control shot administered. The ladies at the front desk are nice and patient with my questions. The doctor who did my check up was very sweet and gentle. And the nurses who administer my shots, are SO nice about me being a baby around needles. I buy the shot that can be self-administered but, can never bring myself to do so! They make jokes and give me hugs to calm me down. Unfortunately, sometimes you have to wait a bit, especially if you walk in. The longest I've had to wait was about 50 minutes but, the lobby was pretty packed and I was a walk-in. I recommend making an appointment if possible. Oh, and also, bring a light sweater or jacket. The building can get pretty cold because on extremely hot days, they crank up the AC. I know there are quite a few bad reviews but, I recommend giving this place a shot. I went to a Planned Parenthood before while living in MA and ended up walking out because I felt so uncomfortable. This place, the complete opposite. :) read more

My girlfriend and I came in to just get a simple refill on her birth control. She even made sure to make an appt at 11:20 and after an hour of waiting my girlfriend asked why people that showed up after her were being seen before her. She was told that she would be seen in just a moment. My girl over heard the ladies in the front desk just completely forget to put her file in but for some reason people still were being called before her, after the issue was addressed. read more

I had an appt at 12 came 15 mins early and I've waited over an hour to be seen. Why have appointments if we still have to wait over an hour to be seen. Ridiculous I think. read more

Had an appt for 1115 and waiting 1 hour just to be Checked in.... Then waited an additional 45 mins to be seen by the clinician.... Next time I'll be sure to make an appt on days where I have nothing else to do but wait ...... read more

Today I went in trying to get a different birth control since my insurance only covers 80%. I have never had to pay and wanted to see what my options were. The ladies up front helped me calculate the prices for different types of birth controls that would be more affordable for me. They also had a long wait but got me in and out as quickly as they could because I had class. I love this planned parenthood and everyone from the nurses, doctors, and ladies up front are extremely nice, respectful, and just overall really try and help you. Thank you planned parenthood! read more

staff is so unfriendly! coming here is definitely an uncomfortable experience and the staff makes it worse! i try to avoid coming here at all costs, but i couldn't drive to san jose. right as i walk in, the ladies at the front don't greet me, don't smile. they tell me to fill out a form and close their window right away. the wait is confusingly long, because its dead empty. i would only come here if you are in the area and need help quick. read more

I have been going to this Planned Parenthood for around a year and a half now. Each of my visits have been met with outstanding service and amazing workers. My most recent visit, earlier today, was wonderful as I had hoped. I did not have an appointment but walked in to make one. They offered to take me in right then and I only waited about 10 minutes. Carine (I believe that's how you spell her name, if not my apologies) was my favorite medical assistant that I have ever had. She was super nice, explained everything concisely, and her enthusiasm made me feel welcomed. I have and will continue to recommend this location to friends. read more

I had an 10am appointment for my yearly well woman exam, and I only waited for 5 minutes. The staff was friendly and efficient, and the whole place was spotless. My physician was Stephanie and she was awesome! Stephanie answered all my questions and made me feel right at ease. I am always glad that I go to Planned Parenthood for checkups, thanks guys! read more

I had to take emergency pills once, and this Planned Parenthood took me at a moment's notice; I guess it's all about location. The staff was friendly and nice, the place was airy and open/clean, and I was in and out fairly quickly. I really appreciated their service!! read more

This place sure does know how to make your partners feel stupid literally just left not even ten minutes ago and my girlfriend is crying cause we could hear them when we were in the waiting room making fun of her because she didn't know your social, then I hear the nurses in the front talking s*** about her while she's in her appointment. To top it all off and let me just say she's a seventeen year old with who hasn't had a job and who hasn't ever heard what her parents make at all monthly or annual and there barraging her with comments on how she can't even give a rough estimate on their income. Excuse me when do your parents need to ever NEED TO let you know how much they make ? Sorry to break it to you but they don't. And when your trying to get birth control while your parents don't know you can't tell them they don't qualify because they can't give a rough estimate on income they have no access to even seeing ! Screw this place read more