I came into for labs/testing and Venus was my nurse (I believe her name )she was the absolute best . So understanding, explained everything i asked I needed to know and was so sweet and gentle read more

Made an apt, took my insurance over the phone said all was good. Showed up to my apt then got told that my insurance wasn't covered and I had to pay a few 100$ outta pocket so couldn't do my apt unless I decided to pay that which is straight bullshit. Worst clinic ever. No wonder there only 2.4 star place. Do not recommend at all!!!! read more

If i could give this place 0 stars i would. Called at 11am to schedule a phone appointment at 3:15pm. Was told over the phone that my prescription would be ready within the hour at my pharmacy. 4:30pm i called my pharmacy an they have no referral for my meds. I called planned parenthood back an they sent another order. 4:45pm the pharmacy is now saying they are out of stock on my meds. I called planned parenthood back to tell them an they were no help at all to accommodate me. I was told i would have to schedule another appointment a different day to receive my meds since they are closing at 5pm even though they are the ones that messed up. Please go somewhere the people actually care about their patients. read more

I walked in without an appointment and was seen quite quickly. They inform you that they'll assist you as soon as possible, and if not, they'll offer the earliest appointment available. So far, I've managed to walk in every time, which is great since getting time off work can be challenging for me. I'm really grateful that they're open on Saturdays! The facility is clean, and the staff is friendly and understanding; they never judge. Please don't take PPH away! read more

Came in as a walk in around 8:00am. They were able to squeeze me in at 9:15 (which is really fast if you been to a PP). Front office staff were very informative. Araceli helped me out with my visit. She was very professional and friendly. I have very difficult veins when it comes to giving blood, but it was not problem for her. She got it the first try. If you need blood drawn she's your girl. Definitely had a positive experience and would recommend coming if you need a walk in. read more

Great experience. Came in to pick up birth control. I felt comfortable with every interaction and informed through the process.

One word- HORRIBLE Wait time is ridiculous with or without an appointment and staff is always so rude. We are all women doing the same things and needing the same things don't look at us any different because we're on the other side of the damn counter. YOU WILL WAIT HOURS SO KNOW THAT BEFORE HAND. They won't squeeze you in they'll literally have you there for 3-4 fxcking hours wasting your day like it isn't your day off and got other things to do!!!!! One staff member told my sister she couldn't schedule her appointment but when it was my turn she scheduled mine... makes no sense. How can you be that lazy to press some damn buttons on a computer? I honestly think half the staff there should get fired for how they treat clients. If you can't be nice then you shouldn't work where customer service is apart of the job read more

Stood in line behind a man who was speaking to the check in lady for 15 MINUTES! They're slow

I have always had a good experience coming here! I prefer this clinic over any others in my area. (i'll even wait a longer date just so that I can come here.) However, this last time was exceptional! Janet was my intake attendant and she made me feel so comfortable. Of course the questions they have to ask sometimes for intake in the room can be the start of being uncomfortable, but she asked them with intention and grace. We even had a couple laughs at my initial responses to the questions. Then Joy was the one who did my exam, and literally did her name speak her presence. She came in with such compassion and assured me it wouldn't take long, and boy did it not! She was done I think in less than a minute. She made me feel very comfortable and made it so very quick and painless. I am so appreciative of these ladies for making an appointment that can be so nerve racking, into one of comfort and ease. You ladies are doing everything right, and just know you are soo appreciated! read more

I absolutely love this location, every staff member I come into contact with has been so helpful and understanding. These are the kindest group of ladies I've met and they make sure you feel comfortable and safe in such a scary and nerve wracking situation. I've been here a total of three times and I will continue to choose this location every time. Thank you so much to all the staff here they are amazing at their jobs! read more

I had appointment at 10:50 just for birth control removal and was not seen till 11:30, but considering all the services they offer and that they do accept walk ins the wait time was decent. Cecilia, the staff member that checked me in was very polite and professional. read more

The person I spoke to on the phone was very rude she was laughing when I told her my situation and I didn't like that, please hire more professional staff. read more

I had an appt today at 12:30 and the girls there were nice but it just seemed to me that they didnt want to see me and wanted to get their lunch breaks over with . I just got into a bad accident and wanted to get myself checked out but i just felt like they werent perpared for thier schedule . I just left because i was feeling like they didnt want to see me and everyone wanted to take a lunch very unfortunate i will take my business else where ): read more

The bitch totally disrespected me about my abortion decisions. Tired to force birth control on me that I said I've already had and it made me sick and bleed for a year. She made me feel like i was a piece of shit for my choice. Mexican women usually are again it but i was in a abusive situation I couldn't have it but she didn't care to know that now did shit. She can have her pack of bastards but doesn't mean I have to or am in the same position to pop out all those kids Mexicans usually have in poverty. read more

I came in around 9AM I did all the paper work like normally then the urine test. I waited for 2 whole hours and I was still not called! They kept skipping me so I walked out and I left. There was about 5-10 people who came after me and got called before me! Smh I do not recommend this place at all!! read more

I had an appointment and when I showed up, the lady told me they are really behind. I could either wait or reschedule. When I asked for an estimate of how long the wait would be, she couldn't give me an answer. Wait here is usually about 1-2hour even if you have an appointment. I'm not complaining much since they provide free services but something needs to change read more

You call me two days before my scheduled Saturday appointment to tell me it's cancelled because the office will be closed for maintenance? Communication, is it that hard? I set up this appointment two weeks ago. After reading the reviews, I'm not looking forward to visiting this place. I guess you get what you don't pay for... read more

Horrible place ever, they have so many patients waiting for them, looking dumb in the waiting room. They just put them in a room to wait again, how are they getting patients in and out. They're even worst at patient privacy. read more

These places just don't surprise me anymore. I came here to get my yearly check up and waited 2 hours to be seen. I went to the front and asked them why it was taking so long and the girl ask me for my name and starts trying to find my paperwork. Turns out they misplaced my chart and forgot about me. This Was only the start of the problems. When I finally was scene the girl had to poke me twice because she couldn't find a vain in my arm to draw my blood. The girl was young and it looked like if it was her first time doing this. This Is what I get for trying to be safe unlike most guys. Will not come here again. read more

I like this location...it's clean, new stuff, modern, they try really hard to get you in and out. And yeah you get your stuff for free so why complain about waiting least it's not costing you an arm and a leg. Also they have been trying a new system to speed up the process of seeing patients so the wait isn't as long. The staff is nice and have always answered any questions I had. Keep up the good work ladies! read more

I'd give a zero if I could. It's been over 3 hrs and we still haven't been called!!!! No Appt! But appt or not this is ridiculous!!!! I have health problems! Cancer patient. Really!!!!!!! This staff is unprofessional and no empathy!!! read more

Had me wait 2 hours just to tell me that they can't see me ! And kept saying yes we can see you the whole time and I had 2 people ahead . Sooo annoying! Hire more people read more

Extremely disappointed with this Planned Parenthood. My girlfriend had an appointment at 10:00 & we arrived here EARLIER, hoping we could get in on time. We sat in the waiting room, patiently waiting as we saw many people be called back who came in as WALK INS, go in after my girl. We had stuff to do & did not have time to wait that long. My girlfriend went & asked why it was taking so long & apparently they forgot about her. Overall, not coming back. read more

If I could give them no stars I would. The first time I had an appointment i took the day off of work, I get there and they tell me "oh our system cant see records so we can not see you today". Like they can't use paper charts and document later. I let it go. Then I went in for a procedure and the NP was very unprofessional and rude, Horrible at patient education. When finished with My appointment MA tells NP not to let me leave because I have private insurance. As if I am less because I actually have a JOB and pay for my own insurance. Then I finally find a primary care and requested to have my records transferred. Its been over a month and they still have not sent my doctor the records. I call everyday and everyday they tell me it will be put in the mail "today". The staff members are rude and MAD when you don't donate anything. Why would I donate? My care is not free!! I have a copay, and for that visit my copay was $190. I am not like some people sitting there in my ugg boots using the latest phone but getting free health care. I am a contributing member to society. I only used them because it was easier to book with them until I could find a new doctor, being new to northern ca. They are Horrible. STAY AWAY IF YOU CAN. THEY ARE GHETTO AND RUDE!!!!!!!!!!!!! Being a nurse myself I would NEVER treat patients the way they do in this clinic. DO NOT GO HERE. read more

They take forever to call you in. I had an appointment at 2:30 and didn't get seen till almost 4... and all I wanted to get seen for is refill on birth control ‍ their wait sucks. Better off as a walk in. read more

Took 1 hr to get birth control even with an appointment!!! LOL bruh is this the DMV or what

went there at precissi planned parenthod for testing the nurse or the HSS name was allicill cant stand her signature but she pokes me deep inside my finger and when i bleed she puts alcohol and use a suction container and literally push it in to my bleeding finger to feel me pain. I'm a nurse I know that's not what they should do because it irritates the wound and makes it painful. She thinks I did not know what she was doing. NEVER come to this place and go to other testing sites. She literally wants me to feel pain. SO unethical I hope the management know their abusive staff and should be fired. read more

They have great employees here thank you to Veronica, Linda & Maria for helping me today when I had fainted I appreciate it a lot. I will continue to come here. read more

Thank God for this Planned Parenthood Location! They really came through for me this morning. I was a walk in and they were able to get me seen right away! I'm in pain and San Joaquin General ER was no help to me. I have no health insurance right now so again, Thank God for Planned Parenthood. The staff was so nice and attentive. I wasn't waiting at all. The women who checked me in knew I was in pain and luckily I was able to take a spot for a cancellation. Awesome facility! Thank you to Roza, Ashley and Liz who work there:) read more

I live 30 mins away but I make the drive because they set you up within a week or 2. The one near me takes over a month. Also its very clean & professional. They are very friendly & interactive with their patients. I had to take my son with me & although this isnt a family doctors office they welcomed my son with smiles & stickers, they listened to his stories. The service they provide is fast & caring. 5 Stars forsure. read more

This place sucks. They say there are walk in's yet they leave you waiting 6 hrs.. if it wasnt emergency services would have left. The lobby cleared out for over a half an hour and still would not call in the walk in. Mind you there was only 1 patient in the back. They waited for the next appointment about 45 minutes after the clear out to call in the appointment patient and left the walk in. When asked them would it be all day? They say possibly. We take EVERY appointment first.why have walk in hrs if you dont abide to walk in policies.. to make matters worse while the lobby clears again, the front cna's just relaxing as if they are not at work talking about a previous patient who just left... i mean condition and all. As if I wasnt sitting right in front of them and couldnt hear them. At that point I left. Just sad. They had no regard for this woman or for me for that fact.. this was my 2nd time here in a long time. I will not be returning... I mean breaking confidentially, no regard for patient care or wait time.. RIDICULOUS!!!!! read more