In January we were contacted by Eloy Leal-State Farm & asked to pay $42.96 3 weeks after making our…read moreregular payment because there was an error & we were short. found it odd but paid it. Insurance almost doubled the next month in February. We called to ask why & was told it was a state wide increase. We again paid our bill. The following month in March we were hit with an additional almost $500 on top of the almost doubled payment from the previous month. We were told it was because we had missed a payment in November (5 month earlier?) This made no sense as we were contacted in January about an a ledged shortage already & the fact that we would have been cancelled most certainly. We paid it anyway. Now in April, we got another bill for $500 over the regular amount. called in, was told it was because we didn't have a vehicle added & it was back payment. I had my policy in hand & informed them this vehicle was insured since November 2023. They responded "oh yeah i see that" then proceed to tell me they will see what else it is, as if they are digging for a reason. They then tell me it was because I missed December & January's payments. I told them once again this wasn't true & that i had bank statements to prove it. I was told to bring the bank statements to them in person to "see" what they can do. This is massively incompetent & unprofessional. Shop around, even if you don't save any money, it is worth it to not deal with the train wreck that is Eloy Leal state farm. by the way- I am a 15 yr customer with these people & this is how i am treated.

I had to deal with Eloy Leal when a client of his rear ended me. After finding out his client's…read moreinsurance was expired, I then began searching my options. I was lucky enough that his client made a payment reinstating his status as an insured driver. When I called to make my claim, I spoke to Eloy Leal himself. He was rude, impatient, and at one point in the conversation when I was remember details of the event declared, "Hey come on man, I don't have all day!" He then explained how he's busy with many other things. He expressed that he would rather myself be "more quick than accurate" with the details of the crash. He lacks professionalism, patience, diligence, and is a very poor representative of State Farm.

If you need an insurance broker, I would HIGHLY recommend this company. I have never been…read moredisappointed with their service and they have saved me thousands of dollars. They're also a pleasure to talk to.

From the owner: Hall Insurance Agency has offered all lines of insurance in Texas since early 2000. We are a family…read moreowned and operated full service insurance brokerage focusing on superior customer service. More information about independent insurance agencies: Independent insurance agents don't work for just one company, and that means better choices for you. Like a personal shopper comparing rates and coverage, they can quote multiple insurance companies to make sure you are getting a great rate. Agents can offer: Full Line of Products - including auto, motorcycle and ATV, commercial and business, RV, boat, personal umbrella, and home. Affordable Solutions. Exceptional Claims Service. Expert Advice - Independent agents are insurance experts. They're ready with personal service, free quotes, price comparisons, advice about coverage options, and help with all your insurance needs.

She is an absolute scam! Rude, short tempered lady at the end of the phone tricked me into buying…read morecomprehensive insurance on my car that I did not need without checking my credit or updates! I got a new policy with another company in June 2019 for less than half the price I paid her!! Wish I had done my research before paying blindly.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've spent over 35 years in this community and have been an Allstate agent since 2011. I became an agent to further help my community with their insurance and financial needs. I understand the importance of customer service and insurance coverage is the predominant factor when protecting the things that matter most in our lives. Whether you're a home-owner or renter, a car- or boat-owner, and everything in between, I want to get to know you and find the best fit for your lifestyle! I love that Allstate is a community-based company that offers insurance and financial needs in one place from genuine people. Our agency can be described as friendly, caring, honest, and will go above and beyond to take care of customers.

This has been the worst agency I have dealt with. They tried to lie to me about a surcharge I…read morehave. They couldn't figure out what it was for so they tried to back pedal and say there wasn't a surcharge. They can't answer any of my questions during the call. They always tell me they will call me back later that day or the next. Then I don't hear back from them for days. Unfortunately, previous agent sold his agency and I was moved to this agent. I've been happy with Allstate for years. This agency is the reason I'm changing companies as soon as my claim is completed.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Fort Worth. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs. I'm committed to helping Fort Worth residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Fort Worth today.

Jonathan Stokes was a referral from a family member. He has been the absolute best to work with. He…read morealways goes the extra mile to ensure my family is taken care of, and he always answers my questions. I won't work with anyone else!

Fantastic customer service. They were able to handle all of my personal insurance as well as my…read morebusiness!

A big thanks to Jo Ann for all of the amazing help and insight in to my policies. She made…read moreeverything easy to understand and spent as much time as I needed making sure I was clear on every thing before she let me go. Customer service like this is why good companies thrive in good and bad times. Hats off to you Jo Ann thanks for all you do!

Jo Ann Mullins was the agent that helped us transfer our home and auto policies from Farmers to…read moreState Farm. She is very knowledgeable and thorough. She saved us almost $3,000 per year and we have better coverage. We are so appreciative of her help and we can't thank her enough. Thank you again, Jo Ann! Joseph and Stacy

Insurance premiums are thru the roof, so it was time to shop carriers. I was referred to Matt…read moreWhite at State Farm last week to find the best Home/Auto bundled policy options. Matt was great to work with and quickly found me the best bundled coverage options and premiums for Home/Auto out of 4 carriers I priced. So glad I called Matt and State Farm!

From first contact with this office it was a good experience. Beth was very pleasant and helpful…read morewith getting the quotes to us in a timely manner. Very friendly and personable. Matt and Beth were able save us approximately $100 a month. I would definitely recommend this office to anyone. Thanks for all your help!

Today I had called several insurance companies to get quotes , they were all so time consuming and…read moreat the end , very costly . Thankfully I called these guys , Phillip was very helpful and fast. Got me my quote and new policy done in 15 mins ! Saved me time , and money ! Highly recommend them

Great customer service and they take the time to explain insurance and the best home policy you can…read morebuy on the market! The staff is very friendly and willing to serve you with all your needs!

Awful customer service. Incompetent staff. Spoke with Tyler, he'll tell you one thing then call…read moreback 6 times to change it. Talk to Sue and she'll tell you something completely different. None of the information we received from them was correct. They are a "bait and switch" office. Find another agent.

Amazing experience from start to finish. HR Mack and his team were extremely professional,…read moreknowledgeable, and responsive.

Great experience! Service was quick, and he was ready to help with everything I needed. I'll…read moredefinitely be returning for more services in the future.