We have purchased 14 homes over the years and when buying an investment property last month was a nightmare. After a closing delay, they were asking for bank documents 2 days before their new closing date. One day before closing they asked for the roof to be repaired. This put our easiest money in jeopardy, because the inspection was done weeks before the appraisal. Not sure why they even asked for the inspection - they did not review it. Heck even after we decided to cut our loss of money, time and effort, these guys asked for mold repair - two days after the closing date. We were lucky because the seller placed the property back on the market and sold it quickly. We filed arbitration and in the process of getting our money back. I will not be able to get back my time and effort. So frustrating. Just wish I could rate them as "ZERO OR NEGATIVE" but I don't have this option. read more

Just awful service. This lady (I use this term loosely) is the worst person we could've been stuck with to submit our loan. She calls us literally one hour before we were set to close on our house to tell us that she can't read and is incompetent. She submitted our paperwork incorrectly and caused us to not be able to close. We are from out of state and this caused us to have to cancel our movers, painters. furniture and appliance delivery. Everything that we were given the go ahead to set up. We will have fees attached with this. My husband set his precious few off days aside to move. On top of all that, this coward wouldn't call us back, email us, answer our questions, nothing. We had to drive down there, figure out who her boss was and get some answers elsewhere. Fortunately, he was kind enough to admit fault and offer us reimbursements for fees we will have to pay out of pocket. We are overall extremely disappointed and I would never recommend her or Platinum Mortgage to anyone. You think they'd review important things like this a few days before and not wait until 1 hour before closing to cancel. Very unprofessional and unacceptable. I started this Yelp to tell others how awful this has been and I would give it zero stars if I could. read more