Wonderful clothes, great prices. The customer service was awesome. The Assistant manager was very very helpful. I highly recommend this store. I will most definitely return. read more

If I could give a 0 I would, don't expect them to buy your clothes even if they're good quality. Girl with the pink hair is rude and disrespectful. Multiple encounters with this store have been negative. Once again, lady with the pink hair has to find a different job. read more

Have came 3 separate before my clothes were expected. Told me to come before opening to wait in line and I did, two items taken and I had to call multiple times to get a clear answer on if my clothes were done. read more

This business will NEVER see me again. I'll start this review off by saying, I have sold clothes at Plato's Closet in 3 states over several years and never in my life have I had an experience like I had at this one. I first reached out by phone on a Saturday to see if the location was buying and was told that they would not be buying until Monday at 10am when they opened. I came on Monday at 11:30am and the staff informed me that they had taken all they would buy for the day and I could come back the next day. I came back the next day at 10am, there was a line of 8 people and the doors did not open until 10:07am. All of us in line were given a number and while I had my items neatly packed in a unique decorative bag, I was told my items would only be accepted in a tote or basket and that I could purchase one next door. I dropped off my items and went to work. The staff reached out to me to come get my items around 1:30pm and again at 2:30pm. When I answered the phone, I was told I had to be there to pickup my items by 3/3:30pm (even though the store closed at 8pm) or else they would pass on all my items and I'd have to come back the following day. These policies and procedures were not shared at dropoff or posted in the store. I was offered a price without being shown the items they bought and when I requested to see the items, one of the staff members not assisting me stated to me, "most of the items were dirty or not in style" and my items were not dirty. Her comment was unnecessary and very rude. They set our items in front of the counter and my bag was present, but not the basket I was made to purchase. The entire experience was awful and the staff was not very helpful or apologetic. I usually never feel strongly enough about a bad experience to write something to this extent but I had to. Don't sell here, you probably shouldn't buy here either! read more

I'm in disbelief with the experience I've had trying to sell clothes at this location. I've learned that they stay busy because it's the only location in Louisville, so I gave them grace the first time I arrived and they turned me away because they were already done buying by noon. On my 2nd attempt I followed instructions to arrive early but made sure to call as I was on my way there to ensure I wouldn't be turned away however I didn't know they only accepted plastic containers and she specified that on the phone. I asked and the woman on the phone specifically told plastic laundry baskets were acceptable. So I went back home, put everything in a plastic laundry basket and waited for today. Today I arrived early hoping 3rd try would work out. I walked in to make sure they were buying before bringing in my baskets. 3 women were at the front. I was speaking to 1 who said they were buying as long as items were in the same kind of plastic storage container she pointed at in front of her. I explained how I'd been told differently and that I've had a really poor experience so far with trying to sell to them in hopes she'd understand, possibly make an exception this 1 time or at least be empathetic. While trying to explain just for the sake of them to put themselves in the customer's shoes, she kept interrupting pointing to the sign on their door. I was direct but remained calm until the woman repeated the same thing for a 3rd time that they have a sign on the door explaining the plastic tote. I explained I understand that but when I've arrived and called in speaking to different people I've been told differently things. There's several notes on that door. I don't pay attention to notes on business doors unless I'm looking for business hours. As I'm sure many others do the same. At this point it's more a matter of the customer experience. So I continued to explain to her in hopes that they can help ensure other customers don't have my same experience. That their staff needs to get in the same page for the sake of the customers. I was obviously upset but still kind as I left. After turning around and walking out one of the women yelled "bye!" In a rude tone. I turned around and said bye back and told them to do better. Then as I turned back around to leave again, one yelled "don't come back!" So I turned around again and confirmed I would not return because I've had a very poor experience with them as I had already explained. This is unreal. SO rude and awful. I'm a very humble and understanding person, I can understand a bad day but this is not that. It's a shame the owner and corporate allow this behavior from their staff. This entire interaction would be on your cameras if you care to verify. That snippet of my interaction is the exact opposite of what any company should be allowing or promoting from their staff. I guarantee the higher ups and CEO wouldn't be pleased to witness that interaction. Editing to add: after I left I called the Clarksville, IN location to ask if they were buying and the woman who answered was very kind and quickly explained that they're busy but still buying, first come first served & they only accept 1 plastic storage container of clothes per vehicle. Now that's professional and efficient customer service!! The expectations were clear. So I'll go there tomorrow morning prepared per their expectation. But I will never return to the Louisville location to sell or buy! read more

Very poor service.. I show up at 3pm on a Tuesday and was told come back tomorrow..... I Have no understanding as to why??? Because it clearly says 9pm and that is clearly 6 hours from 3pm but OK I GUESS.. NEW EMPLOYEES WOULD BE NICE JUST SAYING.. not sure what the blonde hair lady name is but SHE GOTS TO GO... read more

If I had the financial means to open up a Plato's franchise in Louisville, this one would go out of business in a month. 10:40 walk in to sell and was told not accepting anymore. No store credit either. Drove 40 min for this. Do not recommend. Go drive two hours to Indy for the 5 Plato's they have. read more

There is one girl that works at this particular location. She is absolutely disgusting to guests. One time I came in and I had a terrible experience with her, but I decided to try again and again today. She acted the same. I simply asked her if they had any aviator nation. She said they don't take that brand and I said oh darn I found some at clothes mentor. She said "yeah no you didn't." Excuse me? You're telling me I didn't find something somewhere else? No. I will never ever come to this establishment with these DISGUSTING workers ever again. read more

DO NOT COME HERE TO SELL YOUR CLOTHES!!! They are not accepting any clothing, purses or any other items. Doesn't matter the time.

Just don't go. Don't bother. Nice in a super sarcastic way. Went to sell clothes and they weren't buying. They're never buying. ZERO STARS!!! read more

My wife drive 20 minutes to be rudely told they have no more cash to buy clothes with today. Wtf could that even mean for a business built on buying back gently used product to then flip for a profit? It means they: 1) aren't making enough money 2) don't want to do the work 3) don't like certain customers or people and decide as they go Overall one of the worst experience in retail ever. Don't go here. You should honestly donate them to anyone else rather than allow PC to gain profit off of you. read more

This place has since moved to a new location on Outer Loop across the street from where it used to be next to Walgreens. It is now located behind Tumbleweed on Outer Loop. The new location is bigger with more space. The old location was getting too cluttered and that's why I stopped going to the old location. I of course had to go when I had learned that they moved. I was very impressed with the layout of the store. You don't feel crowded in there and actually have room to move around. But, you have to social distance of course (COVID-19). And the flooring looks so much better here. I didn't snag pics this visit but, anyone who been to the old location should give the new one a try. They do have stuff for both Men and Women alike. I typically always find something there at a bargain. Yes you can find some name brand stuff there at a bargain price because, it is second hand after all. My only kicker is that the handbag section did not offer a lot of selection and was quite small. The employees here are taking necessary COVID-19 precautions. They wear their masks and have plexiglass at the registers. I do intend on returning here, this store just simply impressed and for the right reasons. read more

Went to sell clothes and they said they weren't accepting and didn't give clear times of when they do except. Told me to come line up outside the door the next day. No thanks. read more

Half the time they are not buying clothes. I went one time to look at clothes, the selections are awful. I would rather spend my money at the GOODWILL!!The employees have the nastiest attitudes I have ever dealt with every employee I spoke to in this location has been so rude. read more

The workers were so rude to me during both of my visits and a phone call. I came in the first time at 11 am and was told to come back on tuesday at 10am and they would buy my clothes. I came on Tuesday as well as calling before hand to make sure they were taking items(was told yes) and when I arrived, the worker was very rude and basically shooed me away and told me to come back tomorrow. read more

Tiffany and her staff was so amazing and fast! Everyone was very respectful and the store was very clean. I'll definitely be back.

I'll just say this... If you need money that bad just find another way. it's already bad enough you make the decision to put your pride aside to go to Plato's closet to sell clothin. and you already know you're not going to get what your items are worth, then you get there just to be turned away for some ambiguous reasoning. The women at the outer loop location seem to have very poor communication skills, speak to people very condescendingly and rude. i went the other day with one item to sell that was practically brand new and was told I had to wait three days before they could buy. that same day I bought a scratch off with change I had in my car and won 1200 dollars. More than the staffs monthly salary probably read more

I went one day and the lady told me to try in the morning cause they ran out of money went back the following morning and the workers were rude I didn't get greeted they weren't relaying any information to the customers just talking among themselves. this is the third time I've tried to take some clothes to them and they ran out of money. it's ridiculous! read more

Local store on Outerloop. Recently remodeled strip mall. This store has been here for many years. The store is one of the smaller ones. They have clothing from the front door all the way to the back. They just have to much inventory. Most of the time I'm able to stop in and find at least a piece or two to add to my closet. But my daughter and husband never have any luck!lol Ladies items in the front guys in the back. Fitting room in the back. Staff was working hard to wait on customers and go through stuff. read more

I was with my friend dropping off clothes. The person that cashes you out was EXTREMELY rude. She was on the phone with other employees talking about personal things, she was texting while assisting a customer. She was gossiping about other employees with customers right in front of here. It was delaying the process of what she was doing while talking and texting. The way she spoke to customer was extremely unacceptable. You pick the job the job doesn't pick you. read more

Plato's Closet - Used, Vintage & Consignment Near Me - Louisville, Kentucky

Today I had a wonderful experience in this store. It was my first visit and I was hopeful they would buy the things I was trying to sell but at the same time I didn't know what to expect. The staff were so very friendly!!!! Tiffany was amazing and she explained their processes. Michelle was so helpful!!!! Please go try this place if you are looking to make some fast cash !!! Or buy cute cute stuff at GREAT PRICES!!!!! read more

Drove 25 minutes to this store because an employee told me the day before that they buy cash in the mornings. Got there and was told they didn't have cash without as much as an apology for the inconvenience. read more

I can say that this Plato's location I do not like because everytime I amor my girlfriend goes that black lady who is the manager with glasses always just acts like they gonna buy and don't I gave them 3 pairs of clean and fresh retros and they only Baugh my one but baught a pair of dusty vans from me before, they need to fire the manager and if you see this comment please take the time out your day to call and tell the manager know she is getting replaced and I have been looking into bringing undercover authorities in to watch how they work and treat they customers or just take them to TikTok, like the only nice person is the lady who has a black SUV Sbut the skinny black woman is a envious girl and won't buy your stuff if it's not her size or if she just don't like you read more

The are not taking returns related to Covid?!?!? Really as far as I knew we are not in a pandemic anymore according to CDC. So they are taking advantage of their customers!!! They are still purchasing just won't dig in bags per their sign. So what is the difference between a return n purchasing read more

The people that work here are very rude and disrespectful. Even if you're nice to them they'll still get an attitude with you over nothing. Dont try to sell or even shop from this location. read more

This store is located right next to the thieves at Once Upon A Child and I believe they are owned by the same company. Plato's Closet is a decent place to find name brand teen clothes. They don't have any deals or finds that will blow your socks off, but the price isn't terrible. I would highly recommend just going up the road to A.J. Wright for a much better deal on new clothes. I would also have to say that if you have your heart set on Plato's Closet, the location on S. Hurstbourne Lane is the way to go (better selection and layout, slightly friendlier staff). My last piece of advice is don't even trouble yourself with bringing in clothes to sell unless the amount you get back isn't of major concern. And just like with Once Upon A Child, they will be sometimes rude and snotty, so prepare yourself (though they are not nearly as bad as OUAC). read more

I had never sold clothes before coming here. I had actually never been to a Plato's Closet. You bring clothes to sell in a tub or tote and put your name down at the front counter. Their criteria is not obviously worn, fashionable, in season, I believe. I guess I should also mention that I had no expectation, I went through what I did not wear in my closet and put it in a bin to donate. Because some of it was like-new I thought I would give this a try first. I also need a few items for my closet (colored cardigans, etc), so I thought I would browse. I was the first one there after they opened so my clothes were reviewed first, I waited about 20 minutes, but I spent the time browsing. I had to go up to the front (I heard they normally call your name) but it could be I was in the fitting room when she finished my clothes. Of my tub of maybe 50 pieces, they "bought" 15 and gave me $30. I guess proportion wise, that isn't a lot, but I will admit that there were some "worn" things in the bin and stuff I had never worn. I tell myself it's a better deal than a yard sale or than the donation write-off. If you buy at the same time, you save on sales tax as its considered a "trade." I found two items I liked, which happened to be on the clearance rack so I got two new things and $20 on stuff I had taken out of my closet. It was a win for me. I've since gone through my closet again because I had not even considered shoes or accessories I do not wear and I figure what is there is still new for me! Though it has been considerable time since the last reviews, the store seemed clean and well organized. One staff member was continuously organizing and arranging while the other was going through selling/buying. Overall, this was a great first experience for me. In terms of purchasing,most items are listed at $8, with some variation. There are also accessories for about $3 and a clearance rack in the middle. Shoes ranged from about $10-$30, with some more expensive tennis shoes ($50+). I think this is a neat set up for those who want fashionable items for less than retail price. read more

Outer Loop location is terrible. The sales associate I spoke to was extremely rude. I tried bringing in clothes to sell and was told I needed to come an hour before they closed if I wanted to sell them anything. What's the point of being open the last hour? Sorry to disrupt your time playing on your phone. I won't be back. I'll take my things to an establishment that has staff working during business hours. Thanks read more

staff is just so rude to every. single. customer. I don't get it. if you hate your job that much you need to find new employment.

i went to this store this morning with two large bags of clothes. every time i've gone to a platos, i have dropped my stuff off and they texted me when it was done. i said "i can drop this off and come back, right?" the woman at the desk very rudely, and loudly said "Uh no you CANT" like i was too incompetent to understand english. i said "oh okay. i thought i could" - she relied "well WE DONT wanna be responsible for that stuff". i said "well i'll try to come back later", which she followed up with a "ByE". i called the Platos on hursbourne and taylorsville to see if i could drop off clothes there, because i thought maybe their policy changed. they said i could. so i drove my stuff there and they were a lot nicer and sent me a text that my stuff was finished about 45 minutes later. so i'm not sure if it's that stores policy or if the woman just didn't feel like working. regardless, there was no need to treat a customer so rudely. i won't be going back to that Platos location, and i suggest you don't either. read more

I couldn't even shop the clothes because it smelled like an ashtray in the store. Worst Plato's I have ever shopped.

very rude people. didn't show me a receipt for my items and threw my clothes back into the hamper when they were folded perfectly before. one lady was on her phone with someone yelling at them about something. read more

It's always a great experience with them. They always have what I'm looking for. They always have nice shoes. Perder coming here than the mall any day read more

I've came here plenty of times their clothes are always in good condition and I always find exactly what I'm looking for. I would also recommend coming here to sell your clothes. read more

This Plato's Closet needs to hire better people or shut their doors for GOOD!!! We took 6 bags of nice, name brand clothes there and they said they were just doing drop off and they would call when they went through everything. About and hour later they called and said the stuff was ready for pick-up, so we get there and they said the bags were "too messy" to go through, however they hadn't even opened one bag. Then had to make multiple trips to our car in the rain to take it back. REALLY people, too lazy to even do your job!!! I will never go tot his store again. If I could give minus stars on this I certainly would. read more

The owner and manager at this location are the kindest people! I was 3rd in line behind people with several large bags and was checked out in under 20 minutes read more

It was most certainly a complete waste of time. Do yourself a favor and avoid this place. If you're looking to sell clothes, look somewhere else. read more

These girls need better training with human interaction, they need to quit smoking in front of the store. And when you didn't buy from a customer and the customer asks where a pair of jeans are... They assume, that's me accusing them of stealing. So she calls the "manager" Ha! And then dumps all my clothes all over the counter and say we aren't going to buy these because you said we stole your jeans. Lmao. Their loss not mine. Armani exchange, Free People, Uggs, Seven for All mankind, American Eagle, Express, Roxy, Steve Madden. My point is I had five huge garbage bags full it would have been east to misplace them and I had to leave the clothes there over night because they sorted them so close to closing, and a totally different person was working when I came in to get my $100... I understand they need to make money, but all the stuff they had was easily and will easily go for triple. I think the blonde with black ends has a guilty conscience, or was on something. Who does that?? So then I'm sitting there with my son bagging my stuff back up for about a half an hour, and I said "just some advice if you're going to go through somebody's clothes and take them out of the containers they provide, and then accuse me of accusing y'all of taking my jeans the least you could do is help bag them up." No response I will never go back there again and I have corporates number and her name. Poor girl. read more