I'm facing several issues with my room…read more
Firstly, the air conditioning doesn't work, and they've sent me a fan without a remote control. They only have one remote for the entire household, so I can't change the room because I have many bags unpacked and I'll be leaving in the next seven hours.
Secondly, the refrigerator in my room doesn't work, and they've allowed me to use the refrigerator in the house.
Thirdly, some outlets in my room don't work.
Fourthly, the staff at the club lounge is extremely rude and unprofessional. For example, he brings food for everyone and tells them what he's bringing, but for us, he just drops it down at the table and walks away. When I asked him what he was doing, he told me to go read at the counter. I was shocked and asked him why. He said, "Whatever he just said, it's getting better." Are you serious? How can you let this kind of behavior happen to your high-paying members? (By the way, I don't know him; we've never spoken. I just saw him doing this.)
I've talked to the managers about all these problems, and they apologized. However, I'm not sure if the staff who worked at the club will be replaced. (This incident occurred on October 5, 2026.) I hope the problems are resolved, but I haven't received any feedback yet.