Never finished job; never contacted to explain numerous delays; overall communication abhorrentread more

I called the company and they were here as promised in about 3 days. Matt was the gentleman that…read morewas assigned. Matt was VERY personable and professional. It only took him about 1/2 hour to repair my Jacuzzi. It was a pleasure having him here. I would HIGHLY recommend Baker for your next project. It is a family owned and operated business and it was evident that they take a lot of pride in their work and reputation.

I have a spin bike i purchased from Ken at G&G Fitness. I Began having issues with the bike long…read morestore but the short version is that my bike kept having issues with the flywheel and pully and after replacing them a number of times Ken and G&G fitness stepped up and worked with the manufacturer to replace my bike. This is what taking care of the customer used to be, fortunately it is still that way with Ken and G&G fitness. You cannot go wrong purchasing from them Len Olszewski

My husband & I purchased the new Inspire FT2 Pro last week. We had a lot of questions and Brian…read moretook the time to answer every single one. He was very knowledgeable about this product, even though it just came out a short time ago. He was able to compare & contrast this unit with other options and really help us make an informed decision. We will be back to see him to add to our gym and once this piece is delivered and set

gentlemen were very friendly and willing to help my son and I find the equipment we needed for his…read morefirst year of football!

Does this store understand "customer service " at all? My husband and I went in yesterday (7-1-23)…read moreto make a purchase. Kid at the register stared straight at us without a word of greeting. I said hello and he ignored me. Nobody asked if we needed help although there were 3 employees standing around chatting. We found what we needed- a push up canopy- and was never asked if we needed help carrying it out or anything! Luckily my husband at 72 is in good shape. You guys suck! I've always hated your store because of your indifference towards customers and apparently your manager is as lazy as you all are! If we had more choices in the Valley, We certainly wouldn't make any purchases in your store

They moved the McKnight location which sucks because the people there are awesome. Super helpful,…read morereasonable prices, and plenty of options to outfit any gym. Most of home gym came from G&G

The sales reps are great but hope you do not need to move your equipment. I have been trying to…read morereceive a call back from someone in the moving arm of G &G Fitness -DGI Logistics and cannot get anyone to return my call. Very poor service. I have purchased 3 pieces of equipment and spent thousands of dollars at G &G including a treadmill, recumbent elliptical, and power plate.

I was looking to replace my mismatched dumbbell collection. Traditional stores were very expensive…read more I tried to order the colorful neoprene from a large company, but when they arrived, the dumbbells themselves were different sizes. Like 1 8 lb was different than the other 8 lb. Plus, I hated all the colors and thought they would look awful out on a rack. I took that as a sign to just get the weights I wanted. I thought I was going to have to drive to Columbus to go to an exercise equipment manufacturer to get reasonably priced set of dumbbells, however they weren't open on Sundays. My bf stumbled upon G&G Fitness and found that they had several locations. He contacted one and asked them about their dumbbells and the employee was incredibly friendly and helpful. She looked up their inventory and let us know that Monroeville had everything I wanted. On Sunday, I made the 1 hourish drive to Monroeville instead of the 3 hourish drive to Cleveland. I arrived and the gentleman working was helpful, friendly and welcoming. He collected the 3s, 5s, 8s, 10s, 12s and 15s I wanted. He even offered to help me load them in my car. Their dumbbells were a little more expensive than the place in Columbus, but I figure saving 4+ hours of drive time was worth it. This store is a hidden gem and I'm so happy to have found it. They had a large collection of exercise equipment, machines and weights. I never felt judged because of being a girl and the customer service could not have been any better. Next time I need something exercise related, I'll check G&G before considering a trip across state borders.

HORRIBLE CUSTOMER SERVICE!!! In February or March 2021, I contacted G&G Fitness to repair the…read moreelliptical that they originally sold. I paid over $100 for them to come to my house and diagnose the problem with my $2,500 elliptical. They advised me that it was a simple solution and it simply needed a wire replaced and it would be 4 to 6 weeks as the item is on back-order. The part arrived in June and the service repairman determined that he ordered the wrong part and that he would have to order a new wire. They contacted me in October 2021 over 7 months after the initial diagnosis to advise me that it was not the wire, but a motor that needed to be replaced and despite their error in diagnosis (which I paid over $100 for their expertise) and the seven months without a working piece of exercise equipment, that they weren't going to refund me a penny for the repair, but that they would credit me toward the purchase of a new $2,500 machine. BEWARE OF THIS COMPANY.