My bikes have been tune-up at many bike shops over the years. Pedalinx is one of very few bike…read moreshops which I can, without any reservations, recommend for tune-ups. All my tune-ups at Pedalinx were professionally done. Pedalinx service has always been friendly and great. Getting the tune-up this year was complicated by Covid 19; demand for bike tune-ups this year went through the roof. I had to wait more than a month for my scheduled tune-up. But the shop did a fantastic tuneup job on my dura ace road bike, and in 1 day! Pedalinx is one of the best bike shops.

We've been going to this bike shop for years because it's the only option in our neighborhood, but…read moreunfortunately the experience seems to get worse with each visit. The customer service is consistently disappointing. Staff rarely makes eye contact, there is little to no acknowledgment when customers enter the store, and basic courtesies such as greeting customers or providing updates on wait times are completely absent. It is extremely inefficient and disorganized. What makes the experience particularly frustrating is that there can be only a couple of customers in the store while several employees are on the floor, yet it can still take 30 minutes to an hour just to get someone's attention or speak with a staff member. During these waits, there is often no communication, no indication of who is being helped next, and no confirmation that anyone will be assisting you. As a family that loves biking and has invested a lot of time and money on our bikes, it's so frustrating to get it serviced at this location and will be looking at going elsewhere.

Walked into the shop by accident and was instantly impressed with the products and also Matt who…read morewas very gracious to talk bikes with me. Ended up buying a bike for my grandson and very happy with the Opus and the honourable service provided by Matt. In the words of Arnold, "I'll be back" Tony

Don't go to these guys if you want your bike to last, guy with the glasses tightened my chain so…read moremuch that the jockey wheel failed a week later due to unnecessary stress on it due to him tightening the chain to much, should of said something when i first noticed it, they ain't gunna help or replace any of the damage they caused, stay far away from these guys, why a ski shop decided to be a bike shop too is not smart, no expertise.

I had such a wonderful experience at the New Balance Factory Store at Toronto Premium Outlets, and…read moreI truly felt it deserved a special review. As someone with a disability and ongoing issues with my left foot, finding the right shoes is very important to me. After a year of recovery and therapy following a stroke, this was actually my first time going shopping again. My therapist recommended New Balance, and I'm so glad I followed that advice. From the moment I walked in, the team made me feel comfortable and supported. Tafair, who assisted me, was incredibly kind, patient, and knowledgeable. He spent over an hour with me, bringing different styles, explaining their features, and helping me find what would work best for my needs. At no point did I feel rushed or like I was asking too many questions--he was truly professional and caring. I also had the chance to speak with the supervisor, Imran, to share my appreciation. He spoke very highly of Tafair, and it was heartwarming to hear about his journey and goals. It made the experience even more meaningful. Kyram, Mac, and Denzel were also friendly, welcoming, and professional--they all contributed to such a positive atmosphere in the store. If I could describe this team in a fun way, I'd say they are like a flight crew: Captain Imran leading with professionalism, Pilot Tafair expertly guiding customers to the perfect fit, and attendants Kyram, Mac, and Denzel making sure every customer feels comfortable and cared for throughout the journey. Thank you all for making my first shopping experience after recovery so special. I truly appreciate your kindness and dedication--you made a big difference for me.

From the owner: At New Balance Factory Stores you will find a vast assortment of New Balance footwear and apparel…read more We also specialize in personalized one on one service to help you find the perfect fit. Our trained Fit Specialists will expertly assess and determine the best New Balance styles for you.