I was looking for somewhere near to sharpen my skates and I have read good reviews about West Star…read moreAthletics. The customer service is friendly -5/5 and informative. The staff provided me a free towel when I informed him my skates had rusted due to water. Very kind of him. The price of the sharpening was only $10 and the service was quick. They sell other hockey gear so check them out if you're around the area.

I visited this place for my very first time, and I would say my first purchase was somewhat on the…read morecostlier side; I ended up buying a little over $500 worth of merchandise. I then went home and ending up purchasing about $170 worth of additional merchandise from their website (which they didn't have in stock at the Mississauga location). First I'll address what stopped me from giving this establishment a perfect rating. I would've *loved* to have given this place 5 stars but here's why I couldn't; they were completely out of free weights. Considering this is a fitness store, one would think they would be a bit more on top of their inventory stocking habits. Here's why *I wanted to give this place a perfect rating*; amazing customer service. Let's not kid ourselves, life is hectic. Working 12 hour shifts 6 days a week makes for a very difficult lifestyle when it comes to finding the time to shop around. After visiting the main website, I decided to contact the Mississauga location directly, via e-mail. I received a prompt reply from a gentleman named "Mark" (I won't give out his last name for privacy issues). I was *very pleased* with the prompt reply by Mark. One of my biggest beefs with companies in a day and age of the internet, is when people don't respond quickly. So his prompt replies really sat well with me. Notice I wrote "replies" (and not "reply"). That's because Mark and I communicated via e-mail *several times*, so I know this wasn't a one time exhibition of stellar customer service. After several e-mails, I decided that on my one (and only) day off from a hectic work week, I'd visit their Mississauga center. The store has a nice, clean layout to it. It wasn't messy (which is something that really gets under my skin when I'm shopping). I was greeted with a friendly "hello" from a gentelman named "Curtis". That's also a big plus for me. I hate it when you walk into a store and you're not given a friendly greeting. Of course, there's a fine line between a friendly greeting and somebody coming across as trying to be a pushy sales person as they stick to your side (leaving you with the impression they're just in it for their commission). I purchased a new olympic bench press and an olympic bar to go with it. Curtis not only took the time to answer my questions, but he actually helped me load my car with the bench press (and that wasn't easy) as I drive a mid-size car (Hyundai Elantra). Curtis was quite apologetic about not having the free weights in stock, but he communicated the reason why they weren't in stock in a clear and concise manner. He exhibited a courteous/empathetic demeanor which, believe me, working in a call center for 12 hours a day I know all too well about. That's why I judge customer service with such fine scrutiny. If I ever slip in my customer service trust me....I hear about it . Kudos to both Mark & Curtis. I just hope you guys don't let your amazing customer service skills go to hell when your clientelle base grows bigger. You have made me one happy customer; I will definitely be returning. Good job guys.

I had an absolutely terrible experience with the delivery of my paid product. It will be 18 days…read moreand a lot of hassle before I actually get what I paid for.

We've been going to this bike shop for years because it's the only option in our neighborhood, but…read moreunfortunately the experience seems to get worse with each visit. The customer service is consistently disappointing. Staff rarely makes eye contact, there is little to no acknowledgment when customers enter the store, and basic courtesies such as greeting customers or providing updates on wait times are completely absent. It is extremely inefficient and disorganized. What makes the experience particularly frustrating is that there can be only a couple of customers in the store while several employees are on the floor, yet it can still take 30 minutes to an hour just to get someone's attention or speak with a staff member. During these waits, there is often no communication, no indication of who is being helped next, and no confirmation that anyone will be assisting you. As a family that loves biking and has invested a lot of time and money on our bikes, it's so frustrating to get it serviced at this location and will be looking at going elsewhere.

I will begin with the positive. When I visited the Mississauga location on Derry Rd, I was…read moreimpressed with the variety and availability of bikes on display and available for sale. One of the two gentlemen, with whom I spoke, was also very polite and friendly. However, I visited this location because of a specific bike they had advertised on sale and when they showed me the bike, I immediately noticed it was not as advertised. They had switched out the front shocks, tires, and shifters for lower end components which were not the components advertised on their website. For all I know, they may have downgraded other components as well that I didn't take the time to notice. While it is possible this was simply a mistake in advertising, I find it a little "fishy". When I asked if they could replace the original components, they made it clear that was not possible so I wonder what happened to those high end components. In any event, I walked out without the bike as it was simply not as advertised. As a result, I doubt I will return in the future. I definitely plan to warn my riding buddies and caution them against buying a bike from Pedalinx.

A great spot on a HORRIBLE stretch of Dundas. Man, this area…read moreis lame! Unfortunately this is closing / closed.

My brother and I dropped into his go to sporting goods store along Dundas St west of Hwy 427…read more It's a huge store with plenty of stock and choices. I find there are lots of items marked down and many clearance plus on sale stickers. He often finds super bargains like today! Customer service was good. Plenty of parking at the side of the store.