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    Playtime Vacation Rental

    5.0 (4 reviews)

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    Spinnaker's Reach Realty

    Spinnaker's Reach Realty

    3.2
    (11 reviews)
    5.2 mi

    The rental company is completely indifferent to any issues that arise and can affect your vacation…read more We specifically rented a house with a heated pool for the kids to enjoy this year since Sept is historically cooler. Only to get there and the heating pump be BROKEN and never fixed while we were there. We were told "well it worked yesterday when we tested it!" The part never arrived, we were there for a total of 7 days. We had to call each time to check on progress, they didn't even have the decency of communication. We paid a premium for this house BECAUSE it has the option of a heated pool (many do not in this neighborhood, we know because we went to each house that does last year specifically to pick this house for this year), they could not have cared less. No attempts to make it right, no attempts to remedy, just shrugged shoulders that "these things happen." For $8,000 for 1 week, these things should NOT happen or at minimum a pro-rated rate should have been honored. Also, belongings went missing from our driveway moments after their team pulled the trash bin up to the street. At first we gave benefit of the doubt maybe they thought it was trash? Nope, we were told we were the first people to "ever" accuse their team of theft.... so if it wasn't them it could have been the numerous other people using our driveway as a public access to the beach. If you want a fully private house, driveway included, DO NOT RENT WISHING WHALE. All the houses from the cul-de-sac used OUR driveway to access the beach the ENTIRE week. Not one day went by that a stranger wasn't strolling down our driveway to cut through to the next door house's beach access. Either way, feels like a rental/community issue as we leave things outside every single year, and never ever had anything stolen from us. This is the first year we've had strangers meandering in our driveway. Seems suspicious. We thought this was a safe community. At other homes we used to leave the doors unlocked during the day for ease of the family, NOT AT THIS HOUSE, NOT WITH A BABY SLEEPING INSIDE AND STRANGERS ACCESSING OUR DRIVEWAY ALL DAY. We will be returning to EI Realty where they actually care about their renters and ensure our vacation and money is very well spent. It's a shame, we had a great 6 summer run with Spinnakers and would have had 30 more. But the bad taste in our mouth has us wanting nothing to do with this entire community. Such a shame because the homes and neighborhood are absolutely beautiful, tucked away in our favorite part of the island. But you are only as good as the company who represents you. Shame on you Mathias and shame on you SR.

    BEWARE!!!! We stayed at Isle Getaway for the last 5 years…read more No issues. BUT. This year we arrive and find that the owner had put limits on the AC..and NO ONE had notified us, communicated with us.. NOTHING.! I thought I rented the Entire beach house ! Not just parts of it! ! We were stunned! This is a 4 story Beach house ,with 3 BR on the the 3 Rd floor! After a very hot, distressing night with very little sleep for all ,after the owner had " fixed" the controls . I had to go BACK to office the next morning ,to BEG Spinnaker's Reach and owner to help again. It was awful ! How did this happen that NO ONE spoke to me about this!????? BEFORE WE GOT TO THE HOUSE! We always been good guests. We do not leave the doors open. And I have gotten my deposit back each year! Like I said we have rented the same house for the Last years without AC controls!!!? The SR people did reach out to the owner again. And offered a portable AC unit for the bedroom that was the warmest. It has always been warmer than the rest of BR on the 3 floor! But what good would that have been for the rest of my guests? He did take off the all the controls the next morning ,! BUT I have been informed that next year!!! Temps only going down to 70?!? AT NIGHT!! . Be very AWARE. that this is happening

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    Playtime Vacation Rental - vacation_rentals - Updated July 2026

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