Yesterday I had my first appointment with Dr. Wagner at TX Knee and Hip Center in Ft. Worth. We…read morehave planned an upcoming needed knee revision near the end of the month. ..Needed pre-op for surgery. Luckily for us, the hospital took me in so I wouldn't have to come back up here to do this before my surgery date! The hospital has Free valet service! A good concereige staff. And wonderful people to check you in, (Julie B.), and fun, friendly, helpful people in the lab! (Cinda, and (?) I forgot your name; but I loved your haircut ). I'm praying the surgery personnel, nurses, and other staff are just as great. I bet they are! The hospital is beautiful and peaceful! Love the restful feeling one gets stepping inside the front door! Can't wait to see my room! A private suite where Billy will be staying with me! Awesome! "Lord, I pray the insurance covers it all, and I am praying for great surgical results from all in the OR. Amen." Need a peaceful but expensive getaway? Get sick and stay here! LOL! KIDDING!!! So far my review is 5's. I bet it's 10 by the time I leave!

Great surgery results. Great staff etc. but, Patient was rushed out to a rehab facility 35 miles…read moredistant from her home. Two choices were offered; Take her home. Or allow the transport, which was on the way that Sunday, to take her to the only facility that responded that day. Eventually other rehab services did respond and she was relocated within 5 days to a rehab located 5 miles from her home. The delay interrupted her therapy by 2 weeks. 08/28/26-09/11/26

When it comes to THR, I'm a bit biased, but I always try to view them from the perspective of a…read morepatient. As a patient, I really enjoyed my pre-op visit. The ladies at the check-in desk were courteous. There was a slight hiccup with the billing, and it was handled well. They forwarded the issue to the registration department, and we worked it out from there. My registration clerk did a great job. She was fully versed in what she was presenting, and she was able to clearly explain/answer the questions I had. She was efficient and left nothing unanswered. From there, I joined the nurse for the actual pre-op. I'm horrible with getting names, but my nurse was great. Again, everything was fully explained, and she addressed every question asked. Bravo to both of these ladies who assisted me; it was a great visit, and they fully prepared me for what's to come. My only note: Grade F The registration office is a bit too open, and the patient information can be heard in other rooms. They have sliding doors to close off the waiting area, but they do not have doors on the other side. Because there's no way to fully close off the rooms, they are violating HIPAA due to everything being heard in other rooms. I heard the clerk asking for the full name, DOB, verifying insurance, etc. That is not acceptable. Parking: I was in the Justin Tower; they do have valet, but I'd be leery of using it. There was so much going on around the cars, I wouldn't feel comfortable adding my car to the mix. There's plenty of parking around that tower; parking elsewhere would be a short, but brief walk.

UPDATE -- September 2026:…read more It has now been several months since my ER visit, and unfortunately the situation has only become more concerning. I went to this ER because I was experiencing severe abdominal pain and had a palpable mass. I was discharged while still in pain, without my CT findings being explained to me. The CT showed a ventral hernia -- the very type of problem I was experiencing when I came to the ER -- yet this was never discussed with me before I was sent home. Since then, I have repeatedly attempted to address what happened directly with this hospital. I have asked for help and answers multiple times, and I have received no meaningful response whatsoever. I ultimately filed a complaint with the Texas Health and Human Services Commission regarding my care. HHSC has now notified me that an onsite survey/investigation will be conducted in response to my complaint. So to be clear: this is no longer simply my personal opinion about a bad ER experience. I raised concerns through the appropriate channels, preserved my documentation, and the state has determined that the complaint warrants an onsite investigation. And despite all of that, this hospital still has not meaningfully responded to me. I continue to deal with the consequences of leaving the ER without adequate answers or a clear understanding of what was found. I only wanted someone at this hospital to take my concerns seriously and explain what happened. Instead, I have had to fight for answers while still trying to obtain appropriate medical care. Patients should not have to beg a hospital to respond when they are telling you they were discharged in pain with an important finding that was never explained to them. This update is based on months of trying to resolve the situation, extensive documentation, and now state involvement. I stand by my original review. If anything, I now have even more reason to question the care I received and the complete lack of follow-up from this hospital.

I had my surgery done here last month and everyone's so kind and caring …read more I wouldn't go any place else .. Keep up the good work

The worst hospital experience I've ever had. I feel so bad for their overworked and understaffed…read morenurses. These Doctors are absolutely idiots and couldnt care less about patients.The Doctors do not properly communicate with the nurses and the nurses are left trying to answer questions they don't have answers too. I was there for 2 days with heart issues. My blood pressure spikes to over 221-106 and the doctors ran absolutely 0 test on me. They kept saying it was being scheduled but after 2 days I finally left the hospital. I've tried contacting the head Chief Medical Doctor Robert De le Cruz to complain about these doctors but I was told he wasn't available at every turn. All of these doctors are Indians and some you can barely understand. Their level of concern was appalling. It felt like a 3rd world hospital. Be warned never trust this hospital!! I've since found there is a whole Facebook page about how bad this Medical City of Ftw is from former employees that have worked there. It's states that they are purely about achieving profit for their shareholders then they are caring for patients and employees. Just google Medical City of Ftw reviews/ complaints. It's Astonishing that they are still allowed to operate. I'm not done with is I'm escalating this Texas Health and Human Services. Someone is going to answer for this Hospital Never check your yourself or your family in to this Hospital.

I've been here for three days hospitalized for my ovarian cysts and in reality they are too good,…read morebut the best thing is the treatment of the nurses, they have made this easier I am too attentive and professional I have felt like I was at home thanks to Kausar, Sunita and karma they are too attentive they control my pain and apart from that they are aware of everything

1 STAR Absolutely…read moreterrible experience at Harris Southwest Hospital. The ER staff came across as extremely unprofessional and showed absolutely no sense of urgency or concern for patients who were waiting for help. Be prepared to spend 4+ hours in the ER just trying to get seen. There were no rooms available, and patients were left waiting with very little communication or assistance. What made the experience even worse was having to be seen and evaluated by a doctor in the waiting room rather than being taken into an actual room. When you go to an emergency room, you expect urgency, professionalism, communication, and basic patient care. Unfortunately, that was not my experience here. It felt like there was no sense of urgency and no real concern for how long patients were left waiting or what they were going through. I would not recommend this hospital to anyone looking for timely, compassionate emergency care. One star is honestly more than I feel this experience deserved.

Double billed me for Labs, even after alerting them to this fact. Waiting for them to review the…read morecharges, and they still billed me even though they stated they farmed out the labs to Labcorp and I was charged by them. I will be getting a new referral from my PCP tomorrow. Patient beware of this healthcare provider.

So happy I choose this hospital for my minor outpatient procedure…read more Very smooth and fast check-in. While waiting for nurse my exploring eyes went on duty. Though I wasn't able to eat or drink the break room area adjacent to entry/check in provided vending machine goodies and drinks. With free coffee and baked chocolate chip, peanut butter and sugar cookies. Nice! Within minutes from checking in the nurse came to take me to pre-op. She wasn't too engaging with an early morning dry approach that changed to a bit more engaging when I refused to remove my yellow knit cap for their paper blue. *Lol* Jennifer, Gladys, Doc P and anesthesiologist made me feel very welcomed, comfortable and in good care. My procedure per Doc P went very well. Aftercare staff was attentive and informative along with assisting for release. If I had to use this USMD again I wouldn't hesitate due to the Nice, Clean facility with Warm and Friendly staff.

Had a prescription refill. Received several notifications that the medication was ready. When I…read morewalked in the pharmacy, my name was also on the tv monitor indicating the prescription was ready. Walked up to the window only to discover the prescription was NOT ready. WTH? The attendant gave me a BS explanation, which I didn't buy. Next time I will know to wait a day after it's supposedly ready before picking up. Really it's no big deal. Simply strange! Otherwise, I'm very pleased with JPS.

Sanitation was insanely poor, felt gross to use the bathrooms!!! Care team was nice thoughread more

My 3rd pregnancy journey begins, and this time I'm having a Baylor baby! I arrived about an hour…read moreearly just to make sure I could secure a parking spot in the pavilion garage. I ended up finding a spot on Level 5 and taking the stairs down. My doctor (Maas) is amazing and so helpful. She's been my gynecologist for years and it's such a blessing that she will be there for my delivery. All of her staff have been a delight as well. There is a limit to how many deliveries can be taken each month which is great! The last doctor that delivered mine was overbooked and always so rushed, but not Dr Maas. She helped me through every question I had and explained thoroughly. I'm definitely more at ease with this pregnancy and not dreading my prenatal appointments.

My mom was admitted to BSW, we were on the 7th floor of building C and Amber was the best nurse I…read morehave ever seen in my life. She gave us so much information, she was helpful, proactive and didn't act like my Mom was one of many. Our family was so grateful for her kindness and care.

I'm disappointed with BSW Emergency Hospital. While helping a friend deep clean a house I was…read morecleaning in kitchen cabinets. Got into rats nest (not knowing what it was) I did not put mask on and breathed this for several hours. I have several medical conditions: COPD emphysema, diabetes, polycythemia vera, high b/p, hemochromatosis, high cholesterol, and a few more. When a friend came by and told me about the Hantavirus, it scared me. I phoned primary doctor, was told to get to ER since I have lung diseases and it's critical for me to be tested asap. Went to BSW emergency hospital explained to them why I needed this test done. A blood test was done and CT scan of chest (I had a bra on with underwire, informed tech but was not ask to remove bra). That will interfere with scan. I ask RN again about Hantavirus test. Was told they can not do it at this facility, I needed to go to bigger hospital. Ok then I needed to go. But I sat there waiting. At least 3 1/2 hrs have gone by. Why am I still here wasting my time and ask to leave. Once they released me, they told me to pickup prescription from CVS 24 hour service. Which I did, ask Pharmacist what the medication was for and he stated my lungs. Then looking at my release papers, they had diagnosed me with COPD and hemochromatosis. WHAT !!! I'm the one that told them that I had these two diseases and had a lung doctor. I didn't go to the hospital for that reason but they diagnose me with that, but I already knew that. I phoned and questioned this and got the run around. Wow, what a waste of time !! They don't allow photos or recordings so I apologize for the few photos I could take. I'm sure everyone has their own opinions about this emergency hospital, but I'm just very disappointed in how I was treated. They must not truly have listened to me. I have their names but I say lesson learned... don't go back !!

Original post: I am highly disappointed by the treatment I just received or should I say, didn't…read morereceive. I will never give this place another chance. I saw the bad reviews and against my better judgment decided to go to them. Save your time and money. Worst doctor ever. Edit: I noticed on every bad review Baylor used the same default message about customer service and whatnot. What are y'all doing about it? All these people can't be saying the same thing and you guys are not handling it. What are you going to do about these common issues??? We deserve care with integrity, humility, and compassion. Where is that faith-based care we deserve? I went to Hugley, turns out I had a collapsed lung.

check in was good, care of nurses was excellent, Dr. Fairbanks was fabulous! However, billing…read moredepartment is a beat down! I have Medicare for my insurance AND a supplemental insurance with Philadelphia American! My deductible had been paid in full when I started getting billed! A phone conversation was had with a representative who was rude, would not listen to my wife as she tried to explain why we owed no money, then ignored requests to speak to a manager! Also, she would not give us her name! We are still getting billed for something we DO NOT owe!

I highly recommend this surgical hospital. The nursing care was exemplary. The rest of the staff…read morefrom reception to discharge was quick, efficient, kind, and thorough. GREAT experience!

Wait was long but it was worth it. The nurses and doctors genuinely cared about my well being. they…read moregave me a EKG as soon as I got there and once I was in my private room they did my blood work. my nurses name was Sasha and she made sure to check on me often and you could tell she really did care unlike other nurses at different hospitals i've been too. this is my second hospital to go to and for the same reason and when I left I actually feel like I was cared for unlike Medical City Arlington. I was not treated any different because I dont have health insurance and I value that a lot.

The entire staff and JPS was fantastic after I was rear ended by a drunk driver in a truck off 820…read moreS in Fort Worth. I had a concussion - so I didn't know what was going on half of the time - a broken arm, and was in a lot of pain throughout my body, but had no real idea what was wrong when I woke up. They did X-rays, MRIs, found out what was wrong with me and put me back together. It was a very scary experience, but now that I'm better I can definitely say they are a very good trauma center. I'd highly recommend not getting in a car accident, but if you do and are near JPS, rest assured you'll be well taken care of. Thanks to everyone who helped me that night. You're the best!