Terrible, just completely terrible. I have called 5 times and have never spoken to a customer service agent that had a solid grasp of the English language. Further, they make it incredibly hard to pay your loan. Their website is elementary and they genuinely do not want you to pay more than your minimum payment. Customer service is unable to answer any of your questions and they continually put you on hold while they attempt to answer the most basic question by looking through their work procedures. Just terrible all around and make sure your loan is not sold to these amateurs. read more

We have excellent credit. Got approved. A month has past and Near time for closing and now they want additional list of new items to close. Including 2024 taxes that we haven't even filed yet! This has cost us more money to have seller push out a later closing date. Very unreasonable and do NOT recommend them. read more

Most ridiculous demands for a mortgage that I have ever seen. My credit is in the 800s. I make over 150k per year. I was trying to finance a house less than 200k. But every day, more documents. Divorce decree from 15 years ago. Sent it, next day? They need the parenting agreement from my divorce. Next day? You Zelle'd someone 100 dollars who was that and what was it for? Next day? You bought something at a retail store, are you paying off a debt? Don't you have my bank statements, credit report, W2s, taxes, 401k statements, income verification, mother's maiden name, blood type, past employers for the last 30 years...? I have never seen so much overreach in my life, nor have I ever felt so much rage towards a company. Cost me the only weekend I had to move, had to hire movers instead of using friends I had lined up for the weekend. All for a .1% cheaper rate than my credit union. Worst decision I have ever made. read more

Lose paperwork, do not properly apply payments. Call customer service and they just ignore me. This is a nightmare. Stay away. read more

I am glad to see others feel the same as I do about this company! I was with Rocket Mortgage with my first house and it was amazing! Everything was so smooth that I was naïve in believing this company would be the same. I have come to find out it is not! They are rude, unknowledgeable and more. I wish some other company would buy our mortgage from them. I pray! Otherwise we will just have to wait for a good time to refinance and get away from this company! We are always given a run around when we call them. They lock our account from being able to pay online so that we have to call them to pay and pay an extra fee of $17.50. They are a horrible horrible company! If your mortgage is bought by them I suggest refinancing ASAP to get out! You do not want to ever be with this company! read more

I wish I could give them a 0, how is a mortgage company this predatory still around? It had been 5 months of constant documents being needed, providing such documents for them to go around and deny those documents and request new ones. 5 months 5 months of being in process to close a loan, STAY AWAY! read more

Absolute garbage mortgage company. Failed to pay our property taxes and our home now has a lien against it. We are now being threatened with foreclosure. We have attempted to reach someone regarding the issue only to be promised an escalation manager will return our call yet they never do. We have been dealing with this since mid May and here it is nearing mid August and nothing. On top of that, they deducted $1444 from our escrow account and have no explanation where our money is. This company is shady and needs to be investigated for their negligence. read more

Plaza has sold my mortgage to another company but continues to expect payment to them. They have hit my credit report with late notices and dropped my credit score by 144 points in one day. I have spent hours and now days trying to call and email them to get it cleared up and they are helpless. Each time they have to connect me with a supervisor, I have waited for a supervisor until their system hangs up on me and selected the choice that they call me back 5 times and they haven't call back. In emails they say they are looking into it, give me a date and nothing happens. I just got another one saying they need more time to look into it. They have two months of my mortgage payments and won't send them to the new mortgage company that they sold the mortgage to. read more

These guys suck. Their website is totally useless. Their customer service completely non-existent. They make it legitimately hard to pay them, like a total hassle. Any cable company on their worst day puts these guys to shame. Avoid them if you can. read more

BAD CUSTOMER SERVICE... I called Plaza Home Mortgage before our mortgage was late to let them know that I would be paying it late this month because of me quitting one job and starting another job and wanted to know if I could pay this month late and set up payment arrangements to get caught up. The rep I talked to helped me set up arrangements. I told her I was calling because I didn't want any calls as to why the mortgage was late. Well they started calling. I told them the date I called along with the rep I talked to and told him the arrangements I set up with the rep. He said he was sorry but there were no notes in my profile. I told him the amounts I was due to pay and the dates. He said he was sorry but there was nothing he could do and the calls would continue until it was paid. I was so angry at this point I hung up on him. This all could of been avoided if (I wont mention the reps name) would of put the notes in our profile. I was on the phone with her for 30 minutes read more