My husband and I had the pleasure of working with Rachel Hitt from Reliance First Capital, and she…read morewas AMAZING!!! She was ALWAYS VERY professional and caring at the same time!!! She ALWAYS stayed connected and kept us in the loop!!! The part that impressed me the most was, even though we decided to go with a different company, she STILL spent time on the phone giving us MORE information and insight!!! This is the character of someone who TRULY cares!!! I have passed her contact info on to family members because I KNOW I can TRUST her!!!

My personal experience with refinancing with Reliance First Capital was made easier by the helpful…read moreand courteous service given to me by Mortgage Analyst Caley Curtis Phillips. He was there every step of the way, through the entire process, with his knowledge and especially his helpful, kind attitude. He made sure I understood any explanations he was giving me. I could reach him by phone or email knowing I would get a response as quickly as possible. He gave me the confidence that I was making the correct decision for my situation. I would definitely recommend Reliance First Capital. Make sure you are comfortable with your analyst, as I was with Caley. It will make a world of difference in your experience.

Terrible, just completely terrible…read more I have called 5 times and have never spoken to a customer service agent that had a solid grasp of the English language. Further, they make it incredibly hard to pay your loan. Their website is elementary and they genuinely do not want you to pay more than your minimum payment. Customer service is unable to answer any of your questions and they continually put you on hold while they attempt to answer the most basic question by looking through their work procedures. Just terrible all around and make sure your loan is not sold to these amateurs.

We have excellent credit. Got approved. A month has past and Near time for closing and now they…read morewant additional list of new items to close. Including 2024 taxes that we haven't even filed yet! This has cost us more money to have seller push out a later closing date. Very unreasonable and do NOT recommend them.

Awesome staff. They go way above what is necessary. In the mortgage business, service, attention to…read moredetail, etc are very important

George P. was so kind, patient and understanding. He took the time to sit with us and go through…read moreour mortgage line by line, explaining everything. He had even taken the time to calculate alternative scenarios to make sure we were making smart choices for the long-term. He made us feel empowered and confident with our decisions each step of the way. His entire team was exceptional to work with. I could not be happier to have worked with George!

Pnc bank as a business is the absolute worst. Customer service is totally incompetent. I've hung…read morein there with this bank as long as I could. The system here is ridiculous if you have any type of issue. I've had 3, and I can tell you this- no one seems to know what they are doing, ugh. Needless to say they are no longer my bank

Yesterday, within 24 hours of closing on a home, I am given an amount to bring in the form of a…read morecheck at 9:30 the following morning. Only...it must be a certified check, not one of my personal checks with Batman on them. Great Scott!!! Fortuitously, there happened to be a PNC branch down the road from the Keller-Williams office. They opened at 9AM, I got in, a bank employee got me my certified check sans any fees, and I still made the appointment at the real estate office punctually. Whew! I own a house, now!!!

I was very satisfied with the entire RMS group and any underwriters they use in the process of…read morebuying my house. I worked specifically with Evan Fels, who was very helpful and more than accommodating in helping me understand mortgage methodologies and provided more than enough information for me to choose the best loan type and terms for my situation. I ended up with the payment that I wanted and could not have been happier in dealing with Evan and RMS.

If I could give less than one star I could. We met with Brian Cross and through many discussions…read morewere assured that we would be able to get a mortgage on the house we loved. After he dumped us off onto another RMS associate that family members of mine have gone through, we were told that everything Brian suggested we do actually ended up hurting us in the long run when it came to obtaining a mortgage. After working through the first set of issues we were met with another set just as we believed all of our issues were worked out. If we had the correct information from the beginning I believe that the very stressful process of buying a home would have gone a lot smoother, and we would have been a lot happier with the advice that we were originally presented with. It looks like through the hard work of another RMS associate we will be able to still get the house that we love. I would not, nor will I ever recommend anybody ever talk to Brian about what they need to do in regards to obtaining a mortgage. He will do nothing but tell you what you want to hear, when in fact you may be looking for someone to help you along this very intimating and confusing process.