My child caught hand foot and mouth disease here twice in 6 weeks. All they did was put a little…read morenot up in the window to inform people. No staff members informed anyone. They have a system that is capable of informing all the parents which they chose not to use. Apparently they are only required by law to put a note up the note was so small i never noticed it 7-8 times dropping my child off. the note had been up for more than a week. Their summer program just ended last week as well so I would be willing to bet there will be many more cases. Would give zero stars if I could.

I love it! My baby has been going here since he was 7 months old and he loves it too. The girls are…read morevery caring with everyone and you can tell they truly love the kids. My son gets very excited every time we get there, and I won't change that for anything in the world.

Pitter Patter is an awful daycare. My 2 year-old son was enrolled there for seven weeks and the…read morecare he received was abysmal. During just his first week there has was twice released to us at the end of the day with a dry BM in his diaper, indicating that he had been left to sit in his filth for quite some time. On the second of these two occasions, his diaper was barely fastened, and his sneakers were on the wrong feet. Only the most inattentive caretaker could remain oblivious to his improper gait. I brought this up in writing with executive director Kristi Hook, who never followed up with me, despite her assurance that she would look into it. Just one week later he was again released to us with a BM in his diaper, and additionally we saw that one of his feet had been forced into the heel counter of his sneaker, bending it inwards and resulting in a large blister on his heel. I messaged Kristi about this, attaching a picture of said blister, and was just flat-out ignored. I followed up a week later, and she only then informed that the teachers had apparently looked at his foot the following day and didn't see any blister, implying that I somehow imagined it. The last straw was this past Friday, when we noticed after bringing him home that his pants reeked of poo. I went to change his diaper expecting a BM, but instead just some dry fecal residue literally fell out as I opened it, with a fair amount still in his butt crack. That his pants smelled so strongly of feces despite there being only some residue tells me that he had again been left to sit in his filth for an extended period of time, until pick-up. As for the teacher who decided it wasn't necessary to fully clean him after a BM, all I can say is shame on you, and I hope you don't neglect your own kids like that. Each of these incidents on their own may not be exceptionally alarming, but that all of them (and more) happened, and in such a short span of time, with zero attempt on behalf of the facility to remedy it, speaks to a pattern of utter disregard. Pitter Patter prides itself on not being corporate-owned, but our son has spent upwards of a year between Bright Horizons in Northbrook and KinderCare in Schaumburg, and we never encountered anything like the above at those centers. See my Google review of KinderCare--I certainly give credit where it's due. This pandemic has made it especially hard for parents to keep tabs on their kids, so I am sharing our experience at Pitter Patter with others in the hopes that they heed my warning and be extra vigilant of the care their children receive. I do not recommend this daycare.

Lack of training and patience needed for today's more complex and nontraditional family members…read more Family run business were concerns are ignored if it pertains to anyone that is related to upper management or in our case told not to come back for bringing up our concerns. Would not recommend.