In my opinion, this institution is a huge setback to our area. They seem to be more concerned with…read moretheir own interests than the people they "serve". I have tried for over a month to contact patient relations. I got one call back from "Ashley". I called back leaving messages to call back, but now for over a month, they have seemingly deliberately ignored my requests. I put another call in to the main 3333 number to make a fresh request. The person answering clearly knew who I was and what the situation I was calling about was. I was assured I would be called back, but as of one week I have heard nothing. In general, I hear many people say that the doctors there generally don't really care about their patients, that they are arrogant, and don't communicate well. There is much more that i could say, but i will say that a large majority of the staff, are genuine people from our area, and do their job well, but the medical providers are the main problem that i have noticed and heard complaints about. There are definitely some good doctors, but they apper the exception not the rule. i only have experience with certain providers. Some are great some not at all. I do hear feed back from a number of people i know who feel similarly. One other important observation is that when you rate a Stanford doctor highly, they give you a rating questionnaire AFTER EVERY VISIT. Once you give a bad rating, say because you learned that an "excellent " physician was actually a "fair weather friend" and suddenly wasn't so good at all if things got challenging, then they seem to stop asking for evaluations. You will notice that their physicians public individual ratings are based on internal surveys, and it is difficult to find a way to rate the physician outside of their internal system, thus likely artificially boosting their ratings by limiting the negative ratings...

Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.

Had to take both my young kids this morning to the urgent care to have my son and I checked for…read moreStrep since my daughter had it. We got there right as it opened and before we could even sit down we were brought back, greeted nicely and Adam was so sweet and was the one to check out my son and I and made us all feel so good! The staff was great! But Adam was so friendly especially working on a Sunday which isn't always fun! So thank you for a nice easy experience! We were in and out so fast!

Fast and efficient service, but quoted $159, then hit with additional $300 bill afterwards.read more

I took my son for a quick checkup. All went well. Didn't wait too long. We had an appointment…read more The pediatric urgent care is moving to Pleasanton for those that may not know. I took a photo of the sign, you can see that sign for the address.

A Bureaucratic, Inaccessible System That Wastes Patients' Time…read more Many Sutter Health specialists are housed at this facility. I cannot understand what benefit these doctors see in making themselves so inaccessible to patients, including those with excellent insurance and the ability to pay for care. There are serious problems with this system, yet upper management appears either unaware of them or unconcerned. The fact that a healthcare organization can create this many barriers for patients and remain highly profitable is deeply disturbing for those of us who have busy lives and still got to work to make a decent living. It represents much of what is wrong with healthcare administration in California. Here's the story: We simply wanted to schedule an appointment with one of their speciality departments. The ordeal consumed approximately 35 minutes in the middle of a busy workday, and we still did not receive an appointment. First, the appointments could not be scheduled online even though we have worked with Sutter in the past. The online scheduling system forced us to make a phone call on a workday. The first five minutes were then wasted dealing with Sutter Health's robotic assistant, which was terrible and repeatedly failed to understand what I was saying. Even after requesting a live agent, the system continued to badger me with more questions before finally transferring the call. The live agent was pleasant, but the registration process took another 15 to 20 minutes and included an impressive collection of questions that had little to do with scheduling a specialist appointment. Management is welcome to review the recorded call. Short of asking for my plumber's current whereabouts or whether I had remodeled my kitchen in the past five years, they seemed determined to conduct a full census of my life before allowing me anywhere near the information about my doctor's availability. Did I need a wheelchair? Did I live in a long-term-care facility? Was my insurance provided through my employer? Did I work full-time or part-time? I was busy and calling for one simple reason: to make an appointment. Ask for my insurance card number and Date of Birth, should take less than five minutes and still get them what they need. Instead, Sutter has apparently decided that wasting patients' time is cheaper than hiring enough competent staff to obtain information already available through an insurance card. One has to wonder whether the system is truly underfunded or whether its priorities simply lie somewhere closer to the executive suite than the patient waiting room. The call was finally transferred to the specialty department, where a curt and patronizing representative explained that the office requires a "faxed" referral (like they are in the ninteenth century), along with recent bloodwork and physicians' notes. After the fax is received, we can apparently expect or basically "hope" that someone calls us. If no one calls, we are expected to call back and ask what happened. But there is no direct telephone number for the specialty department. That means going through the same malfunctioning robot and the entire general scheduling process again, potentially wasting another 20 to 30 minutes of a working person's day. How is this an acceptable or productive process for requesting a basic medical appointment? To make matters worse, many of their physicians are not accepting new patients. In my experience, the access problem here is substantially worse than at other healthcare systems. Stanford Health Valley Care, for example, provides a much more functional patient experience through a MyHealth account and their records are in the system, they generally do not have to overcome this many administrative hurdles or give a referral to seek speciality care. Having excellent PPO insurance that tells me referrals are not needed and the ability to pay should not be irrelevant because an institution has built a wall of bureaucracy between its physicians and its patients. This is not patient-centered healthcare and this is absolutely not a doctor centered healthcare either. It is an administrative obstacle course. The doctors that work here should know better than to work with them.

Everyone I have dealt with here is super friendly and uber professional. I was working with Dr…read more Burgar for a surgery on nerves in my elbow. She was very thorough and kind and explained things clearly. Kristen is Physical Therapy was great. Very personable and funny. It's great you can have your procedure and PT in the same office of your Dr appointments. I highly recommend this place.

Excellent Docs, Nurses and all around staff - My husband was…read morethere during COVID for 30 days and he had the best care and comfort from them all- I wasn't allowed to visit but I knew he was safe and sound - I felt comfortable knowing he was in great hands..

It's a good thing the care teams are very good. The facility itself is VERY old and really needs to…read morebe torn down. Rooms are small. Bathrooms in the shared rooms are impossible to use with a walker. Very disappointed that they have discontinued PT on weekends. I was here last year after back surgery and am back again with a broken leg. Nursing, PT and CNA teams are great. The rest leaves a lot to be desired. While this is on the Stanford facility it doesn't seem to be connected and continuity of records and meds is lacking.

Dhwanhi was an excellent physical therapist. She was extremely supportive, very careful with me…read morephysically while adjusting me and demonstrating new exercises. The exercises she added to my roster of daily work hit just the right level -- gentle enough to not put me on the floor in pain, challenging enough to push my improvement just a little bit every day. I really appreciated her calm and positive approach.

This is for the DUBLIN pharmacy. You people blow the top off of F**ed up. Why do I have to fight…read moreevery month for a prescription, thats due every 28 days. Not 29, not 30, EVERY 28 days. No matter what the script is, it's always an issue here. Always. No wonder Kaiser is so hated amoung people. Jesus get your shyt together.

This facility has some of the most incompetent "therapists" I have ever met. They hire anyone with…read morea license and a pulse, and it's a major disservice to Kaiser members. Having self-harm ideation? Change your thoughts. Having PTSD flashbacks? Change your thoughts and forget about it. Having debilitating depression? Change your thoughts. They are negligent and will try to gaslight you into believing all your mental health issues can be solved by simply changing your thoughts and pretending they don't exist. This place is a shame to mental health care and should be shut down.

Whoever is in charge of this department should be fired, simple…read more Horrible place. I don't think they understand what it means for a patient to wait/reach out for months to secure a therapist. A specific lady manually arranges appointments in the "back office". They are living 1990s.

For over a month I have had to go through insurance and get dragged around by John Muir and Dr…read more Tafreshian's team. And ultimately when I fulfill all of their requests and requirements they say we are not accepting, even though thankfully in the notes of the case it was noted she would. Look you shouldn't say on your own website that you are "accepting new patients." If you don't want new patients then fine, don't send us in a lollygag. Horrible professionalism on Dr. Tafreshian. Horrible professionalism from John Muir in Pleasanton.

I always get the best of care by the whole team here in Pleasanton. Dr.Duggal has been the best of…read moreall ! I highly recommend this office

Changing primary care doctors and care teams is difficult and stressful; it was difficult for me…read moreleaving a great team and doctor at KP when changing insurance. Aside from some logistical differences and inconveniences, I'm quite happy and relieved to have found Dr. Kwong. I first saw her after a big car accident all bruised and casted up and she was sympathetic and took her time talking to me and easing my health worries. She was quick to ask questions and discuss health care planning with me. Today was my 2nd visit for a wellness exam and again, she was thorough and kind. Ashley did my blood draw (I HATE needles) and it was seamless. Thanks Ashley for your ease in demeanor and trying to provide a "low key/chill vibe" to the 6 yr old in me. Thank you Bay Valley team for your care and service. As a patient, it means a lot.

45 minute wait time for blood draw. 2 people in waiting room already. Then 2 others checked in…read moreafter I did. Everyone got seen before me. Receptionist said all others had checked-in prior to me, when I literally saw those two other people walk through the door and check in after me. I asked if they had checked in online and if that was an option. All the receptionist said was "they checked in first". Okay. Sorry for asking. Extra star because the blood draw actually happened? Like, can't fault them because that actual part happened.

Took a neighbor here in need of help as he had cut his hand while cutting a fruit. He checked-in…read moreand was seen in about 10-15 minutes. Thankfully there was only two person ahead of him. There is a nice TV playing peaceful music in the waiting area. Overall, service was fine. He got his treatment he needed to stop the bleeding. Glad I was able to help this neighbor out.

The urgent care and service I received was fantastic! The Doctor (Loewen Do, Kiranjeet) who saw me…read morehas her billing done though and outside contractor (patientonlinepay.com) send a bill over text messages that looks like a Florida Road Toll scam. I asked them to provide an invoice so I can match it up to my EOB and also the IRS requires a receipt when using an HSA. They did not send me an invoice and the next message I got was from a collection agency. Highly unusual and unethical, I would avoid this business only because of the Dr and her chosen method of billing patients.