I was admitted there for an emergency procedure. I passed out on the side of the road and was taken there because it was the closest hospital. The Care that I was given at the hospital itself was a five star treatment. I wasn't their patient of a Kaiser patient, but I'll tell you what that was the best Care the best food the most friendliest nurses doctors staff. It was over the top amazing I was very sick and their patience with me and they care that they gave me was so overwhelmingly welcomed I appreciate it so much as in my daughters. I can't tell you how much I appreciate the time they took with me and let's get started with the food. The food was like being in a five star restaurant you got to order off a regular menu you got to order what you wanted and it was actually pretty darn good. I wasn't hungry a lot but just having that food and being able to pick what I wanted to eat was really good and when I left, it was like I was leaving family and friends because they all were there to say goodbye to me and take care of me leaving and making sure I was taken care of. I'm going home. I want to give a shout out to Allison and to Richard. they were very helpful and very nice they were to the nurses plus a lot of the other nurses that I got to know read more

Just like many of the others I had a very similar experience. One year ago son broke his arm and had to have surgery with Doctor Joshua Richards from an in- network who picked this facility. We were told we need to get this done right away. Given we thought we had Anthem insurance and the out of network fees would be capped, we would be ok. A year later we got a bill for $77,000 !?!! We tried calling to get help with this bill but they hang up on you each time you call, with no answering voicemail. Anthem denies our appeal for help and we don't know what to do with this. Anthem says that normally negotiated prices are 30-60 times less than this!!!! My husband and I are worried sick - how are we going to pay this?? How can doctors send people send to these places without giving them some warning or guidance upfront that they could get into financial trouble from medical bills like such? read more

This morning I had a surgical procedure on my knee with my favorite Orthopedic Surgeon, Dr. Aaron Salyapongse. This center is a first class, five diamond facility. The staff members were extremely nice, caring, provided great service, and on top of every detail. Especially Zoe and TK. The Anesthesiologist was great too, very caring, knowledgeable and quite professional too. I don't remember a thing after the table hop. I felt great coming out of my procedure. This center only does Orthopedic surgery, which is a huge plus in many, many ways. All the best... THANK YOU VERY MUCH EVERYONE!! read more

Let me first start by saying the people there were extremely kind and even tho the dr was 45 min late they kept me in the loop. The horrible thing is that I just got my bill for simple knee surgery and it says I owe $51,870 !!!! Mind you, this wasn't a replacement!!! Wtf! I'm wanting to assume they coded it wrong because when I first got there they had the wrong Dr on the files for paperwork I was filling out. I'm super pissed because this is highway robbery! I would've never gotten this done if I k ew it was going to cost this much, hell, I would've just opted for the knee replacement instead! I'm calling and I want to See a detailed bill. All they sent me was this is the amount you owe read more

I initially wrote a positive review of Pleasanton Surgery Center but have removed it due to what I feel is *Excessive* billing, and I'm updating this review with that information. I had a brief outpatient procedure to remove a tiny cyst on my finger. The surgery was performed at the Pleasanton Surgery Center by Dr. Horner with Tri Valley Orthopedics. While I realize that doctors and health facilities have contracted rates with your health insurance for each service provided, I don't understand the process of billing 100x more than what is allowed by contract (no exaggeration on the 100x!). Dr. Horner billed my health insurance $7,790.00 for his services for my 30 minute surgery. Wow! Pleasanton Surgery Center billed my health insurance $5,000.00 for "surgery". I thought $12,800 was a little much to be billing my health insurance for such a small surgery in which I was only under local anesthetic, but I let it go, thinking that was the end of it. Not ever expecting that they might try to bill more than that! Boy, was I wrong! I then received another Explanation of Benefits showing that Pleasanton Surgery Center billed my health insurance $30,000.00!! This does not include their original $5K bill, or Dr. Horner's $7800 bill. WTF?! Almost $43,000 these people have billed to remove a tiny bump on finger?! My labor and delivery charges didn't even equal $43K and I was in the hospital for 2.5 days!! Needless to say I have called both Tri Valley Orthopedics and Pleasanton Surgery Center to ask for a detailed bill. I then called my health insurance to ask if they could tell me what all the charges are for.. According to my health insurance company, the $5,000 bill from Pleasanton Surgery Center was for a single shot into my finger to numb it. Of which they paid $74 bucks. Yep, the contracted rate is $74 for the shot and Pleasanton Surgery Center submitted a bill for $5,000.00. Doesn't it seem a little unethical to try to get $5,000 for a single shot?? Really?? This all sounds so ludicrous that I still can't believe it. I'm still waiting for an itemized bill on the $30K because I want to make sure that everything billed for was actually performed on me! Thank goodness I have health insurance or these people would be attempting to put us in the poor house with their outrageous claims! I am never again using Pleasanton Surgery Center OR Tri Valley Orthopedics (what started out as a painless bump is now still very sore over a month after my surgery - I went from painless to pain!) read more

I just had total hip replacement surgery done on 2/15/2019 and I was so impressed with the staff there. The entire staff was polite, attentive and friendly. I was a bit nervous when I arrived but was well taken care of from beginning to end. Outpatient surgery centers are the way to go and this one is excellent. I look forward to a repeat performance when hip #2 is done in a few months! read more

Hi so I had surgery approx 4 days ago. I love my surgeon but besides the front desk didn't have an awesome experience. I had an amazing front desk person very attentive and nice. The primary nurse that called me was fine when I arrived definitely not a lot of TLC. The IV was incredibly painful my wrist is completely bruised . The anesthesiologist not awesome I had expressed " would like clean anesthesia " no gas etc. notes were made, now I did choose not to have a nerve block primarily because I didn't feel comfortable with dr Con. My IV was being started the anesthesiologist spoke to me regarding block then a comment was made " I hate the site of needles " and went behind the RN. First if I come from healthcare have had numerous surgeries, procedures etc and never ever have been told this. Kidding or not , not appropriate . I got according to most of my previous surgeries minimal meds got approx 2 mg versed I was wheeled into surgery sobbing. I have on average in the past gotten at least 4-5 mg of versed prior to surgery. I was upset in recovery extremely nauseous I don't believe I received any antiemetic while in surgery. The pain was excruciating and the nausea didn't help. I asked the RN in recovery her name she said " yeah I am bad about that" seriously. I as I have expressed gone to other surgery centers in the area and gotten lots of caring and TLC. I got care but felt like I was a bother plus I got to see the bed cleaned next to me while I was recovering . Would have liked to have the current drawn with more privacy. I was offered water and graham crackers I couldn't get the pain med down ( felt I could barely swallow) the pain med was crushed and put into jello. Yuck ! I got zofran in recovery which didn't help then got decadron. The anesthesiologist brought up to give compazine even though I am allergic . Ummm no . I left with ginger candies and a " vomit bag" Which was used all the way home. I was walked to the back door felt shaky but wanted to get home. I did receive a post op call the next day in which I addressed my concern with the anesthesiologist she said" sorry I wasn't there yesterday " . read more

Had a billing issue between my insurance and the surgery center that was over 2 years old and a very large bill. After speaking with Cindy at PSC, the biggest headache and stressor of my life was solved in less than 48 hrs. As for the original surgery- everyone was wonderful and everything went smoothly. Thank you Cindy for everything you did!!! read more

Like others have said before me, the staff, nurses, etc. are all wonderful and give excellent care. But their accounting/finance department leaves a lot to be desired. I don't know if this is a normal practice or not, but a few days before my simple procedure, they called and wanted my credit card to cover what my insurance wouldn't. Ok, fine. When I got my EOB, they obviously covered more, so I was entitled to a refund. It was like pulling teeth trying to get it back and after several phone calls and getting the run around, I finally got my $63 refund 4 months after my procedure. I doubt they go back to research these kinds of discrepancies, so either check your EOB carefully or drefuse to pay them upfront. read more

I love reading the reviews as I am in the same boat. We keep getting EOB for some high amount months after the surgery. We were told the surgery would be only $200 out of pocket and by the looks of all the EOB's we will owe LOTS more $. We are very confused as to what is going on! read more

I wish I could give lower than one star but I cant. I have never heard of a surgery center canceling a surgery cuz of your BMI. They must not be a qualified surgery center if they cannot let everyone use their facility...talk about discrimination!!!! read more

From start to end, the staff there went above and beyond to ensure my comfort was a priority. I get very sick after any pain meds or anesthesia, and this was the first time i woke up and didnt get sick! Everyone was so supportive! excellent place! read more

March 2012 - Another billing issue. When they called me the day before the procedure, they told me I was lucky because there would be an anesthesiologist on staff the day of my procedure. First words out of my mouth - as long as they are part of the preventative care coverage I have so it is 100% paid by insurance. No problem. I am just now getting EOB's - and the anesthesiologist was $800! NOT part of my BC provider network, so after the patient savings, remaining annual deductible, and only paying 50% for the non-provider - I owe $718! I am going to fight this all the way - but DO NOT TRUST information given to you by PSC. Today when I called to ask why they lied to me before the service, they claimed to have no idea if the anesthesiologist that is hired is part of the BC network because they come out of a group. What a crock! :( read more

Cindy and Leena are both awesome! While my surgery ran late due to the surgery before me, they were very sweet in helping me remain calm. Cindy went over and beyond... Awesome lady! read more

I was very pleased with Dr. Roth's team at Pleasanton surgery center. I had shoulder surgery May 2016. They provided very personal care that was top notch - they even put on music with my personal music preference to calm my nerves before surgery. Everyone was excellent, from the receptionist when I first arrived to the nurse who helped me out after surgery. I am grateful to Cindy for her amazing bedside manner and keeping my friends and family updated by text as well as Chris who took amazing care of me after I came out of the anesthesia. Thank you to all of you! read more

My husband had to have hand surgery and the hospital staff was fantastic as was the facility. I haven't had any issues with the billing and just had a pay my co-pay which was expected. read more

The billing system at this facility is poor. I had a procedure 18 months ago and they continue to turn my supposed unpaid balance over to a collection agency. They do not answer their phone, return calls or make note of checks that have been sent and cashed. Very poor customer service. read more