Nothing short of 5 stars. John went above and beyond with our pickup which included loading heavy…read moreluggage and with the long ride was nothing but positive and polite. This is our 3 time using them. Very honest and transparent company. Highly recommend.

My friend stopped driving a couple years ago when he turned 85 and has been using Best Taxi, and…read morerecommended them to me last month. I've used them four times for PHL (Airport) transport and service has been reliable, prompt, and worth the extra $$ over Uber or Lyft. The driver has always been at my condo 5-10 minutes prior to scheduled pickup for early morning departure. Last Saturday we came back to PHL (1/14/22) from Palm Beach, Fl around 5:15 pm. The driver called and texted us to let us know he was waiting in a White Lincoln, clear instructions of meeting place, and we found his car as soon as we left the terminal. It was freezing Saturday night and we probably would have still been waiting for Uber by the time we got home. Excellent reliable service

Cab was on time. Wasn't the cleanest I have been in. I…read moredidn't sit back in my chair as there was an open yogurt container. Not sure how long it has been there since my pick up was @ 10 am and he said was slow day before. Driver was great. Nice and helpful

I was traveling alone and was at the airport at 1:30am. I had filled out a request on their website…read moreahead of time for a scheduled pickup. I received a single email saying, "our taxis are at the arrival side" and no other information. Once I got to the taxi pickup area, I tried calling the company and the person who answered talked over me and hung up on me when I was trying to confirm that I was in the correct location, and to let them know I had already scheduled a ride with them. I ended up having the airport employees help hail me a cab, which happened to be from the same company. The communication was extremely poor, and not what anyone wants to deal with in the middle of the night after a long flight. I will not be using their services again.

Terrible. I booked a taxi and had to cancel it 2 days in advance and he refused to refund it…read more Ridiculous.

Unethical. What…read morestarted at a positve experience with a driver (named Jonathan) arriving to my house at the exact time requested, a seamless drop-off at my requested destination turned turned into a frustrating experience. Upon arrival to destination, I gave my credit card to the drive to cover the $60+ fare, and he wrote down the credit card # on his clipboard. I game him a $10 cash tip in the meantime. I was also looking for pickup later in the day, so told him I would be looking for a ride later for a return trip home. No problem, and he supplied his cell # to text him later. Later in the day, I proceed with a text and he texts back to say he is not in the area and no other drivers are available within 20-30 mins. No problem, I pursued another taxi company and requested a pickup. Not too much later, my Main Line taxi driver calls to let me know he can come to pick me up, but he was a little way away. No problem, I'll wait for him. After an hour, no cab and I ended up taking my "backup" from another cab company. Lo and behold a phone call from Main Line saying my taxi had arrived. At this point, I had already taken my "backup" cab the 45 min commute home and was resting comfortably. Over and done with, right? Nope. I check my credit card statement a few days later to see 2 pending transactions from Main Line taxi. One was for the original cab ride ($60) and another charge had appeared for $81. Turns out the driver went ahead and charged me a fare for his failed pickup after having been over an hour late. Needless to say I have since disputed the fraudulent charges with my bank and will do everything in my power to make people aware of the difficulty I encountered. Take into consideration that this could be a case of one renegade driver, but it does reflect negatively on Main Line Taxi as a whole. I'll be relaying the same to the Better Business Bureau.

Always on time. Pleasant, knowledgable, careful drivers. Willing to go the extra mile to help/pleaseread more

Have used Bill and Goldie's rides for years and in multiple cities. All of the drivers are timely,…read moreprofessional, keep a tidy rig and make me feel safe and well cared for. I could not recommend more highly.

1 day notice and they were easily able to collect my daughter and bring her home from the Philly…read moreAirport. They were early, professional, and according to her "super nice!" During the reservation time they were very responsive and quick! We will use them again!

Dewan arrived 10 minutes early for our trip which was great..very nice and clean Yukon Denali for…read morethe trip. Flawless trip to Phila. For the return trip home he was waiting for us when we landed. Dewan is very personable and goes out of his way to make your experience memorable. Would highly recommend him.

Tried to get to the VA Hospital last night. A Monday night about 10 PM. Obviously, it was…read moreurgent.Thankfully, not deadly. Not much of a choice in Philly for a taxi, so I called a few with better star-rating, but either they didn't answer, or couldn't come. This is the one that told me "5-10 minutes." We waited 20, but he was sick again, so we came in. It's nine hours later, he was able to sleep, and never did hear from that taxi.

What is up with the shady cab drivers in Philadelphia?? I have been to cities all over the place…read moreand have NEVER been asked to pay in cash or had the driver act annoyed if I didn't. Very rude and unprofessional. If you want to steal on the down low, that is on you, but you do not solicit cash from passengers. It was bad enough the guy showed up with a friend in the passenger seat, very unprofessional. Not only should the number of people in the car be limited right now with the virus, but not all women would feel safe getting into a cab with 2 men in the front. I had a bad experience with another taxi company too. I was also told by a greeter on the street that it happens often. Drivers deserve for people to use Uber and Lyft if they cannot be professional. This does not make tourists want to visit if they cannot even take a cab to get somewhere without being harassed and treated with disrespect. Your company takes credit cards and that is what most people use. Deal with it or get a new job.

Scammers, awful drivers, and liars working in support. Their driver almost caused multiple…read morecollisions on RT. 1, and reported it to them, but got hung up on after being told that the driver blamed everyone around him! I explained that I have a dash cam with 2K resolution, which is when their rep hung up! I would never trust this company and I'm glad Uber and Lyft are slowly putting them out of business.

Airport pickup from license TX-51789. I get in the cab, I'm giving the address and I get hit in…read morethe cheek by a moth. So, I exclaimed. He said I had an attitude. Did I want a ride, or did I want to sit around and look for a moth. I said I want to go. He said "i don't know, you seem like you have an attitude". I got out because I'm not going to be held hostage by a misogynist. This made him angry and he continued to yell at me that I had an attitude. Again, this was all because I exclaimed when smacked in the face with a moth inside a taxi, which made him threaten not to drive me because I "had an attitude". When I got out of the car, he continued to scream at me, so I told him I was reporting his behavior. He continued to follow and scream at me as I attempted to get in the next taxi, which led to the female taxi attendant at the airport having to redirect him while I l held my hand in front of my face l to show disengagement. This driver should be removed.

Yes if you are Philly and don't want to drive around I suggest you go with this taxi service. It…read morewas wonderful for us going to restaurants and hotels.

I called for an early morning ride to the airport for the following day. The person on the line was…read morevery pleasant and said they would send a confirmation email. I called twice that evening to confirm and they did finally send an email but it didn't have any details about the ride so I asked for them to confirm the location, date and time. They did and said they'd call 15minutes in advance of arrival. They didn't come and I had to do a ride share. They called me when I was on the airplane and asked if I needed a taxi. I explained that I needed a taxi a few hours before but they didn't seem to understand.

Wonderful company! Will definitely use them again if the need arises. I work for an attorney's…read moreoffice and a client needed to get to our office for Arbitration. Five Star was very helpful with pick up - drop off and payment. Highly recommend! Heather K.

hello my name is donna from the crowne plaza , i want to give special thanks to jim !!!!! hes a…read morewonderful kind person, he was one of the biggest helps i had since the frist time we met..... he a good looking man.... love donna floody room 828 the hilton hotel

Uber will always get 5 stars from me…read more Living in one of the 5th largest cities in the U.S., it is often hard, no, impossible to be anything other than a nameless face in a crowd, an otherwise anonymous customer number or just a delivery address. As many issues that Philly might have, there is an unfettered joy and sense of adventure for me with the random, chance encounters the city offers. As I am conveyed back and forth to the South Street vet with my sick little white cat, once again I get to have some funny, interesting, happy, poignant and occasionally simply dull, yawning interactions with Uber's legions of drivers. I love getting a minute peek into the thoughts and lives of these drivers who are so often taken for granted and treated like robots. Sure, some of these folx have complicated lives, second and third jobs and want nothing more to get through their shift in peace and quiet. As an introvert, I always test the conversational waters when I step into an Uber vehicle. If the driver answers me in monosyllables, I take it he or she simply wants to drive, thus I keep to myself. Some drivers are possibly bored yet enthused about chatting so as a result I have been privileged to learn about their families, their country of origin, their snack preferences, some of the odd/interesting/pesky passengers they've conveyed, music tastes and most of all-how connected everyone of us really are. Almost as good, since I don't drive, is having the little kid in me awakened and absolutely thrilled at going out for a car ride. (Sure, it isn't free but the little boy in me never even considers that. He simply has a blast seeing the city from a vehicle...) While Uber is a business, it would be nothing without its drivers. Sure, sometimes they are slow to arrive or they flip your trip to another driver. From time to time, a driver is having a rotten day and acts out a bit. Examine your conscience. Haven't you had similar days or nights, no matter what you do for a living? Rather than bitching and moaning, treat your Uber ride as a way to connect with someone you'd probably never meet in your regular social circle. See your driver like the unique, silly, grouchy, aspiring, single parenting, hard working, dream filled human being they are; under the t-shirt, under the jacket, under the trucker's cap, behind the knock off shades-they are someone just like you.

Yeah I just thought you got to pay $20 to retrieve your item if you accidentally dropped it or lost…read moreit inside the Uber. I took a ride across me $7 I dropped my item that's only like $7 and they charge me $20 to retrieve it it's like holding your item for ransom. So I look at it like if it's an item that's not worth retriever leave it be and if it is worth retrieving more likely you won't be able to get it and they won't reimburse you but yet they will charge you $20 to retrieve your own items. I use Uber a lot and they're about to lose a very good customer because they care about the money more than they care about their customers