I booked this sedan service for a "night on the town" and had a great experience. Our driver was Abe and he picked us up in Bryn Mawr and took us to the City. Abe was on time, courteous and kind and booking with the company was a breeze. I HIGHLY recommend this company if you're looking for a ride to the airport, a night on the town, have a wedding or prom. read more

By far the best car service I've used! My CEO comes in from Munich a few times a year and he wants to visit 5 to 7 customers per day when he comes to a town in my territory. He is extremely particular and wants perfection. I've had drivers from other services that wouldn't plan ahead, or wouldn't enter in all the stops in their GPS, or wouldn't check to make sure they had the right borough of Manhattan, or they weren't professional, etc. Drivers have caused unwanted stress to an already stressful day. This was not the case with here. Robert well exceeded our expectations! We had a 12 hour day of going to 7 different customers in the Philadelphia area and he made the day go seamlessly. As mentioned my CEO is very particular and he was growing frustrated that we didn't have time to stop and get him coffee and a Kind Bar between appointments. Robert went out during our meeting and came back with coffee and a box of Salted Carmel Kind Bars which he must have overheard my CEO say was his favorite. That immediately removed the tension in the car and allowed us to focus on the upcoming appointments. Robert did something so simple that was above and beyond what was required of him that day. I will always use Avalon from here forward and ask for Robert to be my driver. He cares about what he's doing and he cares about the client. Sincerely, Ben read more

This is an incredible car service. I've used them many times for trips to the airport, but recently my mother needed a daily ride to and from Penn Hospital (she can't drive in city traffic). She's confused by things like Uber, and we wanted a service that would be reliable. Avalon Limo was such a gift during this hard time! They were kind, flexible, and just went out of their way to take care of my family. Honestly, I know we could not have gotten through the past two weeks without them. Every driver went out of his way to help my mom, one of them even helped her pack and unpack medical equipment. If you call, no doubt you will get Sara--and she is such a pleasure to work with. She answers the phone immediately. There is never any waiting or wondering with this service. If you want the anxiety taken out of a trip, just call Avalon Limo. I can't thank them or compliment them enough. read more

This morning my driver never showed. Apparently, there was a miscommunication with scheduling. They offered another driver but by the time they did, I decided to drive myself from ML to NYC. Had a positive experience with the first driver too. Sadly, I will not use service again because of concern over reliability. read more

I really appreciate the prompt service from Sara... We had a couple of hiccups, but she made sure those were fixed before our booking date! Sayed, our driver was awesome he didn't know a lot about the city because he was from somewhere else in Pennsylvania, so we had to give him some directions, but his driving and personality were great! We rented the hummer limo bus which is supposed to fit 18 "comfortably," but i would say they may've measured that with small high school girls... if you and your party have any sort of hips i say 14/15 max.... Other than that it was a good experience and i will call on this company again for future endeavors... Jeremy read more

This company has consistently proven to be reliable, personable and efficient. We live in CA. My son goes to school in PA. Many times his flight arrives at midnight after the trains have stopped running. We have used Avalon to pick him up at the airport and deposit him in his dorm. Prices are reasonable. On one occasion there was some confusion and the car did not arrive. Sara drove out herself, picked my son up and took him to the airport. Customer service at its finest. read more

Great service. On time pick up at home and airport. Great communication from drivers. Would definitely use Avalon again!

Great service! My plane was delayed 5 hours and I immediately contacted Avalon. When I got off the plane, got my luggage, went through Customs at Newark after 22 hours of traveling, the car was there! Thanks! read more

Avalon is the absolute best limo company I have ever dealt with, they not only provided us with a great experience on the night of my stepson's prom, the customer service leading up to the night of was impeccable. Sara is absolutely amazing and because they were so awesome, this is the only limo company I will ever use from now on. Robert the driver was equally awesome and I truly appreciate him getting the kids to the prom and back safely and for being so patient when things didn't happen on time, thank you. Thank you Avalon for the wonderful experience. read more

Highly recommended. Sara and team went above and beyond to make sure my wedding proposal evening was extra special. The driver, Ed, is also a true professional. He drove us wherever we wanted without hesitation. I look forward to working with them again for my wedding. read more

OUTSTANDING!!! Avalon Limo service is the only name & number you need to save in your phone of any of your transportation needs. I received professional, kind service from the start of my making the reservation (with Sara) who is OUTSTANDING, ... more about her later... :) to my 5 hour trip from Philly to Pittsburgh (with driver Abe) who was very friendly & OUTSTANDING, to my return trip from Pittsburgh to Philly (with driver Jim) who very personable, and equally OUTSTANDING! Both were professional, well groomed drivers in black suit & tie arrived EXACTLY on time in beautiful, new, spotless Cadillac vehicles. Each one in his own way made the trip all the more enjoyable. Now, back to Sara. :) She deserves her own separate yelp page. She is an ACE at her job - in-spite of all the Krazy (Scheduling) I threw at her: My needing Odd pickup & drop-off times; my not having a definite return date (but still needing to schedule a return); ) My scheduling a pickup return from a totally different hotel than the one I initially gave them; My needing to move my return pickup time from 12:00noon to 8:00AM the next morning. THE NEXT MORNING WAS A MONDAY! Sara Handled all of my travel Krazy, OVER THE WEEKEND. Where I would normally receive voicemails from other companies saying no one would be available to help me until the start of business on Monday - SARA PROMPTLY REPLIED BACK to every email I sent over the weekend. Up to and including Sunday night! She was ALWAYS pleasant, positive, and ALWAYS made it happen! If I could I would give Sara TEN STARS! read more

I have never dealt with a more insensitive supervisor in my life. I called them after coming home from a long trip to inform them about their large advertisement card stucked to my car windshield. They told me that they use a third party company to circulate the cards and she will not give me the company's name or do anything about removing the large card that's stuck to the windshield of my car nor tell the third party company to top delivering these cards. I informed her that my car was parked on private property and signs marked, " No Solicitation " are posted throughout my development. Avalon Limousine supervisor told me to "get over it" she went further by stating " I know you had worst things happen to you in your life then this". Well one thing for sure, I have never dealt with a more insensitive person like this Avalon Limousine Supervisor. I would have mentioned her name but she would not give it to me. She was at work on Sunday, June 26 @ 2pm. I don't what to blame the wrong person.. If this is their best foot forward, I will walk before I use their services because I like pleasant companies. read more

Avalon is great! Prompt, on time car service, clean cars, super polite driver! I will be using them again and hope to use them for a larger event like a wedding soon! read more

We had a few issues the day of with our limo driver but the owner went out of her way to contact us and apologize. And also made a point to fix things in any way she could short of being able to change what happened. read more

Fantastic experience. Sara went way over and above to make sure my daughter's Sweet 16 was special. It was a surprise and it was super stressful for me. Sara helped me organize all the details of the trip and took SEVERAL of my anxious calls, even late in the evening. We booked the 30 passenger party bus and the kids absolutely loved it! The lighting, the sound system, TVs, all were perfect! Our driver Martin was amazing and great with a whole bus load of loud 15 and 16 year olds. He did everything he could to make sure everything ran smoothly, which it did! I am a perfectionist and I without hesitation would recommend Avalon to anyone in need of a limo company. I am so thankful that with all the other choices our there I chose Avalon. read more

The experience started out great. The staff was very helpful and accommodating when taking my reservation over the phone and allowing us to split the deposit between two people's credit cards. However, at 4:30pm on the Friday night before our limo trip (5:30pm Saturday) I got a call saying that there was only a Ford E-Line Van available for us and not the 10 passenger stretch limo we had reserved... Obviously this was not okay. I understand that things happen but this unacceptable and nearly ruined my daughters Birthday party. Thank God we were able to find another company last minute that had something available in the middle of Fall wedding season. I got lots of apology's and a lot of excuses as to what happened... 1) I must of selected sedan online when I booked (I didn't even book online) 2) The new computer system had a glitch and they overbooked. 3) The person who took my reservation on the phone was new and didn't know there was only one stretch limo available ... they weren't even going to offer me a discount on the van. They did refund our deposits quickly so I appreciated that. The manager Sara was apparently on vacation over the 3 weeks I dealt with this company. From the sounds of the other reviews I wish she would have been able to help. read more

Avalon Limo was reasonably priced and I enjoyed working with Sara up until my wedding. However, on my wedding day, my groom texted me wondering where the 26 passenger Limo bus was. Multiple members of my family and bridal party spent over an hour trying to contact them to figure out where they were and what was going on. After an hour, my husband finally got someone on the phone and was told that no one was coming, offering no assistance and NO EXPLANATION. We had reserved the limo bus for 4 hours in order to spend quality time as a smaller group to get photos and enjoy the day and Avalon limo completely took that away. I never got any photos at 2 of my planned locations due to the hour and a half of photography time we lost because of their incompetence. Luckily, we have amazing family, friends and photographers that helped salvage what time we had left. After the wedding, I had to check in every other day to get my full refund. It took almost 3 weeks to get my original deposit back and a week to get my final payment back. I am astonished that the refunds were not processed immediately and a proactive genuine apology was not sent for stranding me on my wedding day. Do not use Avalon under any circumstances. read more