They were very polite when we bought a pair of shoes. My son wore the shoes once and brought them…read moreto me, the color was lighter around the ankle where his jeans had touched the shoe. It was as if the jean material had rubbed off the color. We returned to The Athlete's Foot multiple times but the employee could not help, their manager was never in the store, the employee didn't know when the manager was supposed to come in, and leaving a request to have the manager call us didn't work either (we left the phone message 7 weeks ago). The employee told my son that it looked like he had worn them to mow the grass (which would have resulted in damage on the lower part of the shoe, not around the ankle). The employee talked my 13-year old son into buying a shoe cleaner that recreated the problem on more areas of the shoe. Which meant now it didn't qualify to be returned to Nike. This was our first time buying from The Athlete's Foot. We usually drive to another company in Waxahachie. We were trying to support a local business. Customer service does not exist here. I'm not sure if the employee just didn't know that the cleaner could not be used on this shoe, or if his goal was to make it not qualify for return. Either way, I'm not impressed. We will not purchase anything else from this store. This was my son's first time buying his own pair of shoes with money he has made from his small business. They basically stole $243.57 from a juvenile.

Always have great deals and employees are super nice and helpful. They get most of the Jordan…read morereleases which is cool as well because now I don't have to drive so far to try and get them.

Everytime I come to addicted 2 kicks they take care of me. They always have the heat if you ever in…read moredallas check them out you. Can't loose

From the owner: Proudly located inside redbird mall, our store offers great value on hype sneakers & clothing as…read morewell as a cash free way to obtain these items with trade credit. Our store credit option allows customers to bring In used shoes in any condition & size for store credit. This helps lower prices & can creates trades. All our products are 100% authentic., we verify every item that is traded in. We also carry a huge selection of brand new sneakers from size 1c to 17 men & every size in between. Come by & check us out! We’re open 7 days a week!

On 9/6/22 this store provided the worst shopping experience I've had in years. The place looks OK…read morefrom I-35 but when you actually try to shop there you realize this is a bad dream if a store. I went in there strongly motivated to spend money on clothes for my elderly disabled friend, but I was defeated So disappointing, because I actually brought my friend with me. He is poor, but by golly, he deserves to be treated courteously! That did not happen at this Ross store. I feel terribly disappointed that we had to run into a rude and insulting salesgirl. My friend had been *very* excited to know he was about to get some decent clothes. It was kind of a big deal to him! When we left that store empty-handed I was just heartbroken on his behalf. He was looking forward to a special social event the next day and definitely need something to wear. I had a strong feeling we were being racially profiled. My friend is an American Indian (though he could be mistaken for Hispanic) and I'm extremely White. We're both senior citizens. Racial and cultural prejudice enable people to treat others as less-than-human, un-deserving of respect, dignity consideration. BESIDES racial and cultural prejudice, what DOES provoke people to treat others rudely? Neither one of us knows the neighborhood. My friend just moved to Desoto and doesn't drive, and I'm from North Dallas. I googled places to buy men's clothes in Desoto and found Ross. But before taking my friend here, I actually checked out Ross stores in Dallas and Ft Worth. (You see, I needed to be reassured the Ross "brand" has improved since I visited a bad Ross store several years ago) Yes, I actually visited Ross stores to make sure It would be OK to bring my friend to one. Those Ross stores were just fine and the prices were terrific. I thought we'd have a happy, productive shopping experience at the Desoto Ross. Nope. Just TOSS THIS ROSS!!! HERE IN DESOTO -- unlike at other Ross stores -- the parking lot is dark and littered with trash. Entrance looks like an employees-only backdoor. Inventory is not much better than a garage sale, and the prices are ridiculously high. (Completely out of line!). It's beneath Ross standards which, let's face it, aren't that high. Not enough to make you stay home? Try getting help from the rude employees! They act like their housekeeping chores are more important than what a customer asks. Just forget about using the dressing room if the clerk has to "do rack" whatever the heck that means! We found the dressing room blocked by a bunch of racks pushed together Eevery which-way -- as if children had erected a barricade. We were then DISS-served by a girl who rushed over to tell us the dressing room was "closed". She could not communicate in sentences, displayed the social skills of a hostile 8th-grader, and seemed to lack simple problem-solving skills. WHILE WE WERE TALKING TO HER, SHE TURNED HER BACK AND WALKED AWAY. No matter where you come from, no matter who you are, that is an insult. Am I mad at HER? Nope! She had poor home training, or lacked proper education at school, or she receives awful leadership from her supervisor. She probably missed out on every score: home, education and supervision. I'm sad that young people go out into the world without adequate preparation for retail sales jobs. (Really, of course, it is on me and on ALL of us who have not committed enough resources to our education system) Well, she is young, and I hope she'll gradually acquire the knowledge, skills and attitudes she needs to do the job. However, I do not think respect for others is easy to acquire. Nor is it easy to overcome racial contempt. This generally requires spiritual insight. Shame on Ross. This store needs leadership and management. And if they don't start doing what the retail industry calls "merchandising" ( look it up, Ross! ) they won't survive in business a heck of a lot longer. If this store isn't worthy of the investment they should close it

I was there to buy slacks and instead got discriminated for being Hispanic. I kept my calm and…read morespoke to manager's- plural and the best they could do was offer me 30% off. I declined mainly because i was disappointed and greatly disgusted that women of color would discriminate me another woman of color. Might not have been the same color but who is? I just wish the managers would put themselves in my position and ask themselves does 30% off make things better? I would have preferred them to tell me a training session will be held due to this unfortunate situation. I will never return and i will encourage my friends and family never to visit this location again. I might return with my camera on to show the customer service and how it differs depending on your race.