I really wanted to like them; it's family-run and it's important to me to support family business vs corporations. Faith runs the office while Mike supervises a team in the field.
It was basic: unhook several sinks prior to counter replacement, then re-connect plumbing with new parts as needed. This incl. installing our new faucets on the three sinks, and turning the DW back on. They also installed a new toilet. Well.....
They had to return because the dishwasher had no water when we ran it. (They forgot to turn valves back on). They then had to return because the new toilet was leaking (Mike TOLD ME it wasn't tightened down enough). They then had to return because 1 of 2 new sinks were leaking (it also wasn't tightened down enough). We had multiple guys in, so it wasn't just one guy who made all the mistakes. I did request Mike only as he was the owner and I thought that would mean it would be done correctly the second time around.
Both Faith and Mike are very friendly and of course didn't charge us for any of the return visits to correct the issues, but it was frustrating to spend a grand and have 3 callbacks from the original job.
I thought it was behind me when I needed a plumber again. I thought "maybe it was just a bad time-I'll call them again". Faith set an appointment 3 weeks away, right before Christmas and as it wasn't a real emergency, I waited. The day and time came and passed. No show/No call. I call and there's just a message of a family emergency on their answering machine. I leave message, no callback until well after Christmas from Faith who said specifically "they had a medical emergency in Portland" and to call her if I still needed help.
So.... I'm just over giving multiple chances and if you don't like multiple call-backs for stupid isht maybe you'll think twice. (And yes, I did send homemade jelly home with Mike their first visit out. That's me...I typically give gifts to new people who visit my home...call me crazy! Lock me up.). And yes, when I am frustrated at having to callback multiple times I am also human and get frustrated, rarely to the point of crying, but if Faith wants to expose that human moment then, YES- they had me literally SOBBING, SHOUTING on the phone. I'm shocked (but not) this or any vendor would even bring up the fact they made their customer get to the breaking point that they were sobbing. They're the only vendor who's caused me to break down. Did I have other personal things going on concurrently? Sure. Health things? Absolutely. I'm not here to try to curry favor or get sympathy, jfk. It's a review. Take it or leave it...some people cannot take any criticism and learn from it. I take my experiences and learn from them. read more