Unfortunately, this is not a business I can recommend if you have specific grooming instructions for your dog. Our Irish Setter has been groomed here multiple times, yet the services have consistently felt lazy and inconsistent. Most recently, the grooming job was extremely poor, as shown in the photos. Despite our dog having an established "file" and us communicating our instructions directly to the groomer, we were later told it was still our responsibility to ensure everything was explained again. After we called to express our concerns, they asked us to send photos as evidence of the grooming. Following an investigation and conversations with both the owner and store manager, they admitted the groom was not up to their standards and apologized, which we did appreciate. What was disappointing, however, was the resolution they offered. Instead of refunding the service, they offered a discount on a future appointment. That felt presumptuous, considering this experience left us with little confidence in trusting them to groom our dog again. They also mentioned that, if we returned, they would make sure a groomer who "specializes in setters" handled him next time. This was frustrating to hear because our dog has been groomed there multiple times already, and that option was never previously mentioned. read more

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I'm fostering a dog who sheds a lot. The furminator shed-less treatment is just what I was hoping for. The staff are always so kind, friendly & sincere. Love this place, highly recommend!!!! read more

If u love your dog, you will never ever take your dog to this groomer!!!! They nearly killed my best friend by having BOTH the soft collar and the metal collar so twisted that the dog could barely breathe. I could not personally remove the metal collar because it was so tight against the neck. When I returned with the dog this morning, the only response was for me to wait for the manager. If you love your pet, go somewhere else!!!!!!!!!!!!!!!!!!!! read more

We LOVE Plush Paws for grooming services. Our Newfiedoodle has been getting groomed there for almost two years. My dog literally runs in to see Alex and is super excited to be there. All of the groomers work on tables completely visable to the customers and they treat the pets with so much love. They're about to move into a bigger spot and I'm so excited for their success. Highly recommend this local business! read more

Got a de-shedding treatment for both of my girls and a mini groom on my Aussie, they left very happy and so so pretty! A big thank you to Anastasia for being patient and gentle with my German Shepard as she does get nervous. I had an amazing experience here! read more

Plush Paws Pet Salon - Pet Groomers Near Me - Orlando, Florida

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Super cute little spot. They have a cute little store front to buy food & treats for your fur babies. I called on a Wednesday & they were super accommodating getting my pup in for that weekend because he was looking like a little overgrown wizard. They called me on Friday to see if my appointment could be pushed back they ended having a groomer call in sick, but they let me keep my original appointment. I dropped off my pup & they said it would take maybe 2.5-3 hours. It ended up only taking about 1.5 hours & they me a text 15 minutes before he was ready. They also groom right there in front of you so you know they're not mistreating your pup since that's always a concern. read more

Owner and staff have proven to not be sincere in their customer service and care of my furry and dear to my heart puppy friend. After almost a year of utilizing their services I was DISMISSED as if my time is not important and that they are not familiar with my dog who has regular grooms with the same Groomer. Website booking says a mini groom was scheduled when clearly my dog has never had a mini groom in past so then they want to tell me that because it was a mini Another groomer was assigned. Gave me the loption of coming back later for a full groom which my doodle desperately needed and the Groomer should know this. Because customer service of a small business is about building relationships. I declined and said I would shop for a new groomer. To be dismissed as if they are to busy to care that I drove for my scheduled appointment was appalling and the Owner as other previous reviews have stated does NOT listen because she quickly defends is sad. MY TIME & MONEY ARE IMPORTANT! read more

We were recommended this place by a friend who brings his australian shepherd, so I figured they'd be able to handle our tiny poodle mix. Checking in was quick and easy, and I felt confident in their handling of other dogs in the facility. They told us it'd be max 4 hours before we could pick up our dog, and we got the notice she was ready after about two and a half. Once we picked her up, the place was in full swing with every grooming station taken up by other dogs. The actual groomer who took care of our dog brought her out to us and let us know how it went. I appreciated that we could talk directly to the person who handled her and she looked like a whole new dog! We will definitely be back! read more

I showed the groomer a photo of my doodle puppy. I explicitly stated that I did not want her shaved and cut like the dogs that were being groomed at the time. I said I like her "scruffy" look and did not want her hair cut short. I stated I wanted the hair around her private parts and her eyes clipped, but I wanted her to look like she did in the picture taken six weeks ago. I am distraught that they "shaved" my puppy...even around the eyes. The top of her head looks like a poodle "puff". She doesn't even look like the same dog. To top it all off, the manager was argumentative and continually interrupted me. When I asked to speak with the owner, she said the owner was unavailable. I do NOT recommend this place. Apparently, they do not listen to their customers, and they are put out when the customers complain about the finished result. read more

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My husband and I have been going to Plush Paws for years and there has never been a mistake! Our pretty girl always comes back looking and smelling beautiful and so so happy, you can tell she enjoys her time there. I definitely recommend this company to everyone with furry babies! read more

Plush Paws Pet Salon - Pet Groomers Near Me - Orlando, Florida

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The whole team was so kind and helpful! Gabi is such a wonderful groomer and was so patient with Blue's first grooming appointment, he will definitely be back to see his new friend! read more

Plush Paws Pet Salon - Happy little cavapoo, freshly groomed - Pet Groomers Near Me - Orlando, Florida

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very disappointed. I took both my dogs in, one for a mini and one for a full groom. When I talked to them while dropping off, I explained my pomeranian needed a FULL groom and my malshi needed a MINI groom. They responded by saying that my malshi "absolutely does not need cut as he is very short already". About a hour and a half later, I called to double check that they had it correct and they said they understood and that they would call the groomer to come back. When I came to pick them up, I saw that they got it completely mixed up. My malshi with already short hair was basically shaved to his skin and my pomeranian with the longest hair ever wasn't even touched. I am just very confused how this can even happen as it is noticeable which dog needed cut and which didn't, on top of my telling them not once but TWICE. When I told them their mistake, she told me she "could not clarify my conversation with the groomer", but yet she showed no effort to even try. She then offered me to come back and to pay another $50 for my Pomeranian to get the cut that I booked. Absolutely not as it was their mistake and I was very clear. I was a loyal customer, recommending everyone I knew to take their fur babies there as I thought they were incredible the last few times. I told her I will be taking my Pomeranian else where and she told me to "have a nice day". Atrocious customer care, the lack of any kind of effort to resolve the companies mistake has me dumbfounded. In my year so of coming here, I have never experienced such horrible mannerism and lack of resolution skills. As the other groomers/workers sat and only watched the situation of incompetency unfold. I am deeply saddened the way the whole situation went. As I have had a very hard time finding a good groomer care in Orlando. I am at a lost for words. read more

Had a wonderful experience today! We moved from lake Mary to downtown Orlando and we debated going back to our old groomer (woof gang lake Mary) but that can be a 30-45 minutes drive so we had to find a new groomer. After reading the reviews I chose Plush Paws. I was very pleased! Cora is 56 pound Samoyed(double coat). I asked for a bath with shampoo and conditioner, blow dry, brushing, nail trim and grinding, ears cleaned, anal glands expressed, Teeth brushing, and for them to trim up her paws. I had read a few bad reviews on here so I was a little nervous. They still had the best reviews in my opinion so I gave it a shot. I was very thorough explaining exactly what I wanted. Even emailed them pictures of her after getting groomed at our previous groomer. They were very nice about all my high-maintenance-ness! haha I think communication is key and didn't want any miscommunications when it came to my little princess cora. Again thank you so much! We will be back next month! read more

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What a fabulous job they did on my 10 yr old Maine Coon cat today. He came home smelling so clean and I can tell he feels so much better with just how happy he is. My wife said all of the staff was so friendly and very quick too, less than two hours in and out. It's so hard to find a cat groomer and a good one at that - so I am very pleased to say that this will be our go-to from now on. Thank you!! read more

Plush Paws Pet Salon - my sweet Maine Coon, Pickle - Pet Groomers Near Me - Orlando, Florida

Sainty loves every one here & I just love his haircuts. The only place that doesn't poodle my doodle. Appointments are convenient to book online & if there's ever a schedule change needed, communication is great. I have a busy life style so I appreciate the open communication more than anything. Never had an issue, 10/10 recommend! read more

Plush Paws Pet Salon - Pet Groomers Near Me - Orlando, Florida

Amazing service, friendly staff! Amazing selection of unique toys and treats with an outstanding chew/ raw bar for my pup. I also utilize their doggy daycare while I work so my pet can play with his buds. Cant recommend Plush Paws enough! read more

Gabi did such a great job with Riley's grooming! I am an anxious pet parent and I project that onto my dog but Gabi was patient and reassuring. Riley smelled amazing and looked soooo cute after her appointment! read more

Plush Paws Pet Salon - Pet Groomers Near Me - Orlando, Florida

Ive been going to Plush Paws for almost 5 years now, ever since my dog was a puppy and I can't recommend them enough!! Tina is amazing with my dog and he always looks SO good after a groom with her. When Tina isn't available, I've had other groomers at this establishment groom my dog and again, always super happy with the outcome. I can confidently trust all of the staff! And they are always so happy to see my little fluff ball :) I'll be coming here for as long as I live in Central Florida. read more

Plush Paws Pet Salon - My dog, Kakashi, after a mini groom with Tina at Plush Paws - Pet Groomers Near Me - Orlando, Florida

My Chow Mushu always has fin at their daycare and it's nice to see updates online. Staff is always friendly. his baths are great too. Never had any problems. read more

Plush Paws Pet Salon - Fresh bath after daycare - Pet Groomers Near Me - Orlando, Florida

I brought my Pomsky to be washed and groomed. A beautiful cut and I was very impressed with the results. My dog is scheduled to return every six weeks. Thanks read more

I used to take my dog to PetSmart but they kept raising the price over and over. And then COVID happened and PetSmart put in this dumb rule where you have to have your dog bathed for them to do any grooming services, as if the Rona is just hanging out on my dog's fur waiting to be transferred to people. That's not how it works, folks... Eventually I got sick of paying $32 for a bath, brush, and nail trim when all I wanted was the nails so I searched for a new place. I'm so glad I found Plush Paws. I've only done the nail trim services so far but my dog is in and out in 10 minutes, the fee is cheap, and the customer service is great. I'm definitely not going back to PetSmart. read more

DO NOT BRING YOUR ANIMAL HERE!! If I could leave 0 stars for this salon, I would. I truly can't believe how unprofessional the groomers are, and more importantly, the owner of the salon. I brought my 8 year old dog in on October 7th for a full groom. A few days later I noticed there were tons of red bumps on her belly, that she had a bunch of bloody scabs in both of her ears, and she was rubbing her butt on the carpet so much that it became raw and inflamed. I called the salon on the 11th, didn't get an answer, so I left a voicemail explaining my concerns and asking if the groomer noticed any bumps on her belly or scabs in her ears during the groom, not placing any blame or trying to get someone in trouble, just genuinely trying to figure out the timeline. I left my name and number and never received a call back. I called again on October 14th, and I did speak with the woman who groomed my dog. I asked if she noticed any bumps on her belly or scabs in her ears, she said she did not. I asked her what products she used on her or if the blade was possibly dull, just trying to figure out why she was having this reaction. I told her I could send her pictures of what I saw so she could try to help me figure out what may have caused it. First she said, "oh well she's just a puppy and sometimes puppies react badly to their first groom." Again, my dog is 8 years old and has been groomed a countless amount of times, so that's not an option. She then apologized that it was a very busy day and she may not have properly sanitized her blades, and for that she was sorry. Then she offered to give my dog a medical bath free of charge. I thought about it for a bit, and I felt very uncomfortable bringing my dog back into a salon where a groomer admitted to not properly sanitizing. This was a huge red flag to me. On October 16th, I brought my dog to the vet as her skin was only getting worse. They ran some labs on her and determined that the bumps on her belly were a skin infection. The bloody scabs in her ears were most likely from an allergic reaction. They also had to express her anal glands as they had not been properly expressed, which is a service that is typically included in a full groom. I paid $78 including a tip to get my 12 pound dog groomed, then spent $288 at the vet between the visit, labs, expression, and medication my dog must now be on for 3 weeks. I was very upset and disappointed about all of this, so on October 17th, I went into the salon with pictures and the itemized bill from my vet, and asked to please speak with the owner or a manager. I felt at this point, I needed to inform her of the situation. I was told there was no manager and the owner was not in. One of the groomers asked what was wrong so I explained a little bit about what was happening. I was very calm and again expressed that I would like to speak to the salon owner and not a groomer, as I did not want any confrontation. The groomer who groomed my dog ended up speaking to me (which I find very unprofessional as I had already expressed I wanted to speak with the owner). She, of course, denied everything she said, and took no ownership for her actions. She took my name and number down for the salon owner to call me. I never received a call. On October 20th, I called the salon once again, asking to speak to the owner, and was told she was not in again. I told the woman I spoke to that I had come in on Tuesday and left my name and number and was still waiting for a call, she took my name and number to give to the owner and said she would be calling me, but yet again, she has not reached out. I find it so incredibly unprofessional and disappointing to not reach out to a client who expressed they are unhappy and was truly worried about the service they paid for. I feel the groomers negligence and lack of professional is what caused my poor baby to have such a bad reaction. I have tried and tried to hustle have a conversation and have been completely pushed aside. My dog has been suffering and the owner has NEVER reached out. Do not spend your $$ here!! read more

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Rosco loves this little pet salon! They do his manis/pedis (mail clipping and grind) amazing and give him a good teeth brushing! He always gets a little scared at the groomers, but they do a great job of making him feel comfortable. They also sell super cute toys - like his pupachino! read more

Plush Paws Pet Salon - Pet Groomers Near Me - Orlando, Florida

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My 22 lb cat Mojo has a hard time keeping her hiney clean. After several bad experiences at another pet salon I looked into my neighborhood groomer. I've been very happy with Plush Paws. Mojo gets a bath and sanitary trim and comes back smelling so fresh my other cat doesn't recognize her. It's pricey, but I believe you get what you pay for. read more

Plush Paws Pet Salon - Mojo and her pretty bandana - Pet Groomers Near Me - Orlando, Florida

Helpful staff. Competitively priced dog food. Call me when shipments of my dog's food comes in. Helped me find a dogwalker in the neighborhood. Overall very neighborly hub for pet stuff. read more

They did a good job. My biggest gripe was that my dogs nails were cut but not the pads underneath. I guess it was another extra fee. They nickel and dime you with extras. $10 nails $10 for grind and on and on. Their prices are higher than their website states and when you call they don't tell you either. I've never paid this much ever. The groomers were very nice. I traveled far to go to this salon, never again. Called back and the pads were another $6. Next day added to review. My dogs have never come home with fleas. Guess what? MY DOGS RETURNED HOME WITH FLEAS! I have never written such a negative review and I'm sorry I had to write this one. read more

I don't think you can go wrong bringing your pet to this salon. Laura took such good care of our dog Kohl for many years until he had to leave us two years ago. We shared many happy and sad times and she was always there to support me and take care of Kohl. I now have a 6 month old Bordoodle that I would love to take here but he gets car sick and has medication to take before we can go anywhere. He may not throw-up with the medication but he still drools like crazy within five minutes of being in the car and he would just undo the good bath and hairdo that she would give him. Thanks for many good years Laura. read more

I'm in town from Chicago, sheltering with family and our old groomers closed up shop right when it was time for our dogs to get trimmed up. I then gave birth before I could find a new groomer and have been in a tailspin since. On a recommendation from my mom(who has a full sized, rambunctious poodle-Benjamin) I took my maltipoo in to get shaved up for the summer. She had a few matts because we've been so busy with the baby but the ladies of Plush Paws handled her with care and kindness and didn't shame us for the state of her hair. This new mom is EXTREMELY grateful to the staff for taking care of one of my original babies. Can't wait to bring our Yorkie in and get him beautified as well. Honestly, the best cut our girl has had. read more

Plush Paws Pet Salon - Terrible posing but you can see the nice cut. - Pet Groomers Near Me - Orlando, Florida

Update: Our baby got her first Big girl haircut today and we couldn't be happier!! She now looks like the schnauzer she is. Laura is so wonderful. I'm glad she gave us some advice during our first visit, we listened and now Maddy is more comfortable when meeting new people. We found Plush Paws on Yelp, and I'm so glad we did. Laura is a puppy whisperer! She took such great care of our Miniature Schnauzer (Maddy) and Maddy loved her; which is insane since our pup hasn't been around many people and is a bit self conscious. Laura recommended a Mini Groom rather and a full groom to have Maddy get comfortable since it was her first grooming visit, Laura was more concerned about Maddy being comfortable than anything else (and we appreciated that soooo ! She did such an awesome job and on top of it all gave us some advice on helping Maddy come out of her shell. We can't wait for our Full Groom appointment! read more

Plush Paws Pet Salon - Pet Groomers Near Me - Orlando, Florida

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Best salon in town and I have shopped a lot of them. Attention to detail supreme. But my girls have corona fatigue and say. Bathe Me!!! read more

Plush Paws Pet Salon - Corona fatigue. Help I need a bath. Best pet salon in town. And I have shopped them all. Attention to detail is off the chain. - Pet Groomers Near Me - Orlando, Florida

After getting his undercoat defloofed, he looks so handsome. Such a great job. Took him back for a bath after giving him a couple showers post-lake fun. Still looking great. He's still getting used to getting cleaned in certain areas and the staff has done a great job working with him. They worked on some kinked hair behind his ear and let me know it will need some shaving. Great communication and work overall! read more

Plush Paws Pet Salon - after - Pet Groomers Near Me - Orlando, Florida

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Best Groomer!!!! Laura and her team are the best. My long haired chihuahua loves everyone there and always looks so good after grooming. My pitbull and cats have gone there too and love it. They pay attention to detail and really take time to make sure everyone looks perfect :) read more

Plush Paws Pet Salon - Pet Groomers Near Me - Orlando, Florida

We have been coming to Plush Paws for several years. They always do an outstanding job on our main coon. He gets two lion cuts or more a year!! He loves Laura and Tina! read more

First time coming to this salon...customer beware!!! The inexperienced groomer-Ana, shaved by my dog's ears so close that he was injured on both sides He did have some matting, but NOT...I repeat not, by his ears or neck. In addition, his ears for a Cockerspaniel were left too long & choppy. The crown of his head had a pompadour that was NOT blended evenly. I left a VM for the owner-Laura, to call me. I get the manager-Crystal, and only told to see my VET. No creams or powders, not my first time to get my dog groomed & NEVEr an injury like this. Nothing mentioned, until I EMAILed them pictures, except matting aka "the dog and his owners fault". If you cut by an ear & one side is injured, do you do the same thing to the other side of the head!?!? Also, you don't say anything! I have asked for a refund via email, but no response. ALL customers avoid this place!!! read more

Plush Paws Pet Salon - My injured Cockerspaniel!! - Pet Groomers Near Me - Orlando, Florida

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Just dropped Benji off and Tori performed a glorious groom. He was way overdue for a "do" and I'm thankful I finally got his tuchus in there. Tori listened to my specific desires for Benji to maintain his breed standard Cavalier King Charles look, "cleaned up, not perfect like a show dog, no buzzers just scissors/sheers to trim his hair" and delivered a handsome, neat looking special creature right back to me. I'll be a better momma and not wait so long until we visit Laura and the crew again. Keep up the wonderful work Plush Paws! read more

Plush Paws Pet Salon - Benji looking happy and handsome just after his groom and now in blissful recovery mode - Pet Groomers Near Me - Orlando, Florida

I took my golden retriever there a few months ago. They did a pretty good job, I'm not usually picky. It was more choppy then I would have liked but the little shop is fun. I looked at the day care area tho and it looked lacking to me. read more

It is hard to find a good pet groomer for cats and plush paws is definitely a great choice! my fur babies always come back looking and smelling wonderful! read more

Brought my dog here for the first time on Thursday and I'm usually flexible with how I ask them to groom my dog. Usually just asking for a short and cute cut. Well I got the short part minus the cuteness. I really have no idea what I'm looking at when I see my dog. She looks terrible. The hair on her is not cut with any precision. It's very jagged and choppy. Her ears are so short and it just doesn't match the proportion of her face. As a groomer even when I asked for short she did not give any suggestions and returned my dog with very choppy hair. I also had to call to ask if she had a bath because there was still black crusties that I could take off with my fingers by her eyes. I thought I would give them a second chance. But, this cut was just horrendous and an eye sore. read more

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This place is conveniently located on edgewater drive, right beside my vet's office. I like to have my dog get her shots, and then walk her across the street to pick up treats for her from this pet salon. It offers toys, treats, grooming services, a daycare, and gives access to non-anesthesia dental care from another company. Overall the staff are friendly and it offers a warm, homey environment for pets. read more

4.5 stars for a great grooming spot with an owner who takes care of any issues that may come up. My wife and I took our dog to Plush Paws based off its rave reviews. Located in College Park near Edgewater and Princeton, this dog grooming location is in a great little area. When I called to make an appointment, the owner answered and was very friendly. She was able to sneak me in for an 11:00am appointment on a Saturday, which was a great start to our experience. We arrived at the location a few minutes before 11. Some Orlando Weekly people were outside and wanting to see if we would vote for Plush as a best dog grooming location (a good sign). We decided to hold off to see how things went first and proceeded inside. The inside is a fun little shop with fun art on the wall (that you can purchase) and 2 grooming stations behind the counter. The owner, Laura I believe, and her employee Jessica said hello, looked at our shot records (they misread the records first and thought they weren't up to date, but we got that figured out decently quickly), recommended some add-ons to his hair cut (all of which we accepted), and got us all set. We were told he would be done in about 3-4 hours and would be called. About 4 hours later, I called to see how things were going. Turns out I had called just as they were finishing up. We headed back over to the store to pick up the dog. When we arrived, Laura went through everything that was done and took off our $5 Yelp check-in discount. She then had us make payment and asked about scheduling future visits, both of which were a little weird since we hadn't seen the dog yet (groomers usually have people pay after seeing the dog to get bigger tips for good work). We paid, told her we would schedule visits when needed in the future, and waited for the dog. After about 5-10 minutes, our dog came out looking great and with a cute sparkly bandana. They did a really great job in terms of execution and style. They then handed me our leash and started saying goodbyes when I noticed our $30 gentle leader leash was broken. While we had some issues with this at first, Laura did apologize and pay us the $30 to go buy a replacement. While I didn't like having to deal with the issue, the fact that the owner cared enough about our business to pay for something that happened while the dog was under their control shows that Plush Paws cares about their customers. Overall, Plush Paws is a dog grooming shop that has friendly people and performs excellent work. While we ran into a few issues, everything was handled by the staff, so I can confidently recommend this location. read more

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