3 stars is generous for my experience. I rarely have a smooth experience at this branch. Getting certified checks, sending wires, simple withdrawals, nothing is easy here. I hate coming here because I know it won't go well. I bring my attorney with me to make sure I am communicating clearly and it still isn't easy. I keep this account because it's sentimental to me because my dad started it for me when I was a child. When I ask for a six figure check the teller will announce to the entire room gasping who needs a check like this? I do and I don't want the whole neighborhood to know. My business banker that I talk to on the phone and never met treats me like gold. These people I see and bring longs donuts to are difficult to deal with. To me bank tellers are customer service representatives but I don't think they're trained that way. For people with simple banking needs this will probably suit you well. For a business this might not be the best option. read more