1. PNC Bank

1. PNC Bank

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Berea, OH

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Personal banking

Investment management

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Union Home Mortgage

Union Home Mortgage

(5 reviews)

By far, the most painful experience trying to refinance. They had no clue what was involved in a VA…read moreloan. Every week they added another requirement. I'm sure there's a list that shows everything that is needed. I was assigned to the Customer Direct Team Lead/Sr. Mortgage Advisor. Anyone with titles like that has no excuse to be as clueless to the process as he was. What does the rest of the team do? Finger paint? They cost us almost $2000 that we'll never get back. A most pathetic mortgage company. You'd have better results at Leroy's Used Car Lot and home finance.

If I could give negative stars to this company, I would over and over again. I wouldn't wish my…read moreworst enemy to have to work with Union Home Mortgage. EVER. Trying to purchase a home during the Coronavirus Pandemic with this company was the worst experience of my life. Prior to dropping our home loan in the middle of the process with no notice, Union Home Mortgage claimed they ordered a home appraisal on the home we were looking to purchase (they did not) and charged us $473 (which reputable mortgage companies don't do until closing) for an appraisal that never happened. After speaking with representatives for the company, our loan officer was assured we would be refunded our money. We were not. Being a first time home buyer, this process was completely new to us. I feel cheated and swindled by this company. I hope no one ever has to go through the ordeal we did when buying a home. Union Home Mortgage should feel ashamed by their actions. What disgusting, deplorable, and unprofessional "work" by this so called mortgage company.

PNC Bank - mortgagebrokers - Updated July 2026

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