It's the first bank/credit union I've ever dealt with that didn't have tellers. I mostly do my…read morebusiness at the drive thru. You can bank inside, in the privacy of a closet, or just push a button and you can do things yourself or request a live body and one of the employees faces pops up on the screen to help you. Unreal! It's very easy. Even I, Ms. Untechy, can do it. Sometimes I even surprise myself. If you need to ask for a loan, have a credit card issue or whatever, there are 1 or 2 friendly people at the front desk that are happy to assist you or refer you to an employee who can help you. If you have to wait, you are offered coffee & tea to enjoy while you wait, Everyone at Kemba is very friendly and interested in assisting you. No one yells at you or tries to intimidate you and they don't make you wait for several hours as they bypass you and help other customers. I dealt with this at a nearby bank and will never deal with them again. They lie and don't come through with promises of help. They say they will do something and they don't. One of the banks own employees referred to their bank as toxic and I would strongly agree with them. The name of that bank is Huntington Bank on Hill Road. The young lady that manages that bank is a joke! I've never been treated poorly at Kemba. Everyone is always ready to assist me whether I call or come inside the bank. Kemba also pays higher interest. Go Kemba!

I've decided to close my account and move everything over to Kemba, as credit unions have better…read morerates for loans and interest. Also, I felt there's less up-selling here than my regular for-profit bank. This building was built brand new for Kemba, and everything is still new and clean inside. I like the seating area up front (you're not pushed to a cubby hole area off to the side). They have a nice coffee station (currently closed due to Covid). I really like having the ability for customers to video conference with a customer service agent in real time via a simple click on their indoor ATMs (this is also available at the drive-thru ATM). I spoke with Melissa while transferring my funds, and her helpful knowledge and explanations were fantastic. The good customer service I've receive here is much better than my previous bank.

The bank is in a nice area but they are very slow. Every time I go through the drive thru it's a…read moreline of cars. & I sit for over 30mins before it's my turn. It's the same when you go inside, long lines & seems like there's always someone new working which slows the process

Good people who helped me with my dad's account during a difficult time following his death.read more

To my surprise she actually followed through with sending the card FedEx to my mom within the two…read moredays! I shouldn't have had to go through what I did, but in the end she got her card as requested!

Seriously one of the rudest customer service's ever! I will be calling corporate. I can't believe…read morehow disrespectful they are. I'd never recommend anyone to bank with 5th 3rd. Once I get the chance, I will be going to PNC. If I could give a 0/5 star, I would!

Very helpful. I've belonged to this credit union for almost 10 years and they have always been…read moreknowledgeable and helpful. My most recent encounter was with a loan officer named Jay. He went above and beyond to offer excellent customer service. Exceeded my expectations and our conversation allowed me to make an informed decision on a loan. Thank you, Jay!

Imagine this: You've been with a credit union for 19 and a…read morehalf years. You've financed multiple vehicles through them and never missed a single payment. Not once. Then one day, without warning, the same credit union goes into your personal checking and savings accounts and takes your money--automatically--to pay a car note you're not even 20 days late. No notice. No consent. No regard for whether you've eaten or how it affects your life. Loyalty means nothing when the system is designed to serve itself first.

I only use this bank a few times a quarter when I make a deposit for our American Heritage Girls…read moretroop. Sometimes it's the Hilliard branch, and sometimes Gahanna. Both feel completely friendly and welcoming, like you're a daily visitor they're glad to see, even though we must be one of their smallest accounts. The professional and friendly conduct of the employees makes you feel like they leave their personal lives at home and truly care about making the customer's day better. It makes it easy to want to trust them with your money, because they telegraph that they love their jobs and care about doing them well.

Great Bank, Just know THEY DO NOT make ANY MONEY available when you Deposit a check unlike JP…read moreMorgan, Key, Huntington or virtually anyone else!

Amazing staff manager is top notch all banks need customer service like they give will definitely…read morebe returning to this branch

Ok. I got what I wanted done and the person appointed as " concierge " was very good…read more However... I hate the changes. It's basically a kiosk building. One person to greet you and direct you to a closed small room where you have an "interactive" teller. The lady based in Whitehall was fine but I was just sad at having to scan my Id and talk to a screen. It felt so isolating. Total loss of community feel that I loved so much about Kemba. The interactive teller could not complete the transaction so back to the concierge, I went to stand behind one person. Three people were behind me. It felt like the grocery store bank of self checkout where one unfortunate employee is stuck dealing with all the customers. Very sad.

Once you have your account set up and get over the quirkiness, the benefits they provide make them…read morebetter than the bank across the street. They don't float your deposited paychecks and often have same day access. Car and home equity loans have lower rates. You can easily transfer funds between accounts to pay bills. The one annoying thing they do is offer free $1000 (garbage imo) disability insurance from an outside company so they can advertise to you for more insurance.