This is the easiest bank I've ever used. Any questions I have? They have answers. I'm having a bad…read moreday? They're smiling lil sunshine stars. Night deposits are super convenient, there are about a million atms all over the city, they notarize stuff for me no problem, have me tips on home loans and budgeting. I don't know what more I could expect from a bank. Thanks y'all!

Worst branch ever. Three weeks ago I sat in the drive thru and was not greeted by anyone for ten…read moreminutes. Called the republic customer service line who called the branch and let them know someone was waiting...more than seven minutes passed before she finally shows. I made my cash deposit and she never even said a WORD once it was made. Just threw the receipt in the tube and walked away. Last week tried to close account but had to make cash deposit to bring total to 0.00 because unexpected auto withdrawal was posted. Teller told me I had to wait 24 hours before she closed and guaranteed that I did not need to return to close account and that she sent herself email to do it following day. Ha. I'm back at the branch a week later because she failed to do her job. And now she's arguing with me from another teller location. Ridiculously unprofessional. I've never had issues with other branches but unfortunately this was nearest my new home. Avoid at all costs.

Just wanted to give a shout out to Elizabeth for her excellent customer service! I was at the door…read moreopening this morning and Elizabeth opned up and as usual met everyone with that bright smile...and she greeted all 3 of the waiting customers by name!! I felt like "Norm" on cheers!! lol. This branch is great!! Thank you Elizabeth for being you!!

I've been doing business with Centra for several years. This particular branch's customer service…read moreis great. From the tellers right up to the branch manager, they are outstanding.

Jamie the Branch manager helped me when she didn't even have to. I was having issues chasing a…read morecheck and she patiently worked through the problems and resolved the issues for me.

I went to this bank as a favor for a family member- to pay a bill. I had the money and knew a bit…read moreof her info to verify it was the correct account. Easy enough! The teller I worked with was friendly. Also, being the only customer in the bank, I was in and out in no time. The bank is a bit set back from the main road, thus you'll likely see the sign at the road for L&N before you see the building itself. That said, it was easy to get to. I don't see myself going back anytime soon as I don't have an account there (and I prefer online bill pay) but I can see why my family member has an account here!

Do not use any tax refund service that offers refund advances from Republic Bank. It is a total…read morewaste of time and fees for the tax service. I was denied twice. I have NEVER been denied before. Reading online that a lot of people are being denied by Republic this year.

This location is where I go for my office, so I'm there 2 times a week. Within 6 months, I've…read moregotten to know the group of tellers who are just fantastic! Jackson is in charge of getting sweets for customer appreciation each Friday. Jill remembered what I got my parents for Christmas (tickets to a show) and asked if they had enjoyed it! The others are just as great.. Our office will be moving in the Spring, but I will continue to come to this Shelbyville Road location because of the friendly staff. All my deposits for the dozen accounts I work with are handled quickly and correctly. I've seen them interact with other business folks and am thoroughly impressed with the group. It makes running a boring errand fun! So, if you are thinking of banking local, open up an account at this branch of Republic Bank!

Outstanding commitment and attention to detail to make all your financial needs easier and far more…read moremanageable. River City Bank staff makes you feel valued and appreciated. They go out of their way to meet your financial needs and solve your financial problems. Great people with a wonderful convenient facility.

Horrible customer service. I have never been treated this way by any business. MY Brother…read morerecently passed away and I called and asked what I need to supply a death certificate, so I brought a certified copy to the bank and after waiting over an hour, the manager returned and said they had to have a court order. So I had to hire an attorney to do the paperwork to file for the court order and then when we showed up to close his account, they took the court order to the manager and after 45 minutes he came out of his office to ask questions and he seemed very unsure. He asked, "is there more paperwork for this court order?" I told him no and then he said he would have to call the bank's attorney and he returned and said he had to leave a message. The branch manager again acted very unsure and said he needed a death certificate, even though the court order could only have been supplied if my brother was deceased and I provided a certified death certificate to the court in order to get this order. I called the court and they told me that the order was the only thing that the bank needed and should comply with the order. We were sitting for almost 3 hours and the manager finally came out of his office and said they were going to "go ahead this time." I asked what he meant and he just said that they were going to honor the court order and close his account. We waited again and this time for 40 minutes for him to provide a check to close the account.

Solid bank located off Bardstown road shortly after entering the city of Mount Washington…read more I have an elderly relative who does not drive anymore who pays some bills through this bank so once a month I make the 10 min trip since i live close to Mount Washington and drop off there bills and checks for them. I usually always use the drive thru and the workers are always very nice and work with a quickness. No real complaints from me. They always deliver the services I need. They do have shorter hours and close early on a Saturday ( noon) but for a smaller bank in a smaller community I understand that.

I am very impressed with the customer service at this location. One hot and sunny day I had the…read moremisfortune of having to take a long walk from Paul's Fruit Market further down Taylorsville Road to get home. If you are familiar with the area, you will know there are no good places to stop along the way. When I reached the bank, the first business really to stop in to rest and cool off, an employee came up to me and asked if I needed anything. I asked for water and without even asking me if I was a customer he provided me a bottle. It turns out I am not a customer and am happy with my current bank but I am happy to leave a positive review for Republic Bank based on this impressive customer service experience and, if necessary, I would look into turning to them in the future.

Republic bank steals the bank through CD investment accounts. I had invested 10,000 or more I went…read moreto check on it and they said "it is gone". They are located in Louisville, KY.

The people at this credit union are what make it great, and the ones at this branch as well as…read moreBobbie at the Jefferson branch were fantastic with my auto loan and any CDs I have gotten. All questions I have had and any issues have always been addressed quickly and effectively, though I have gone in person at times. Presently I am in a discussion with my COBRA provider and Park has been so great providing all the information I need them to. Their rates are always competitive with other credit unions and banks.

We have been with Park since 2021. Seems like they had some growing pains before I got here, but…read morenow I'm really pleased with the service. My partner and I have both changed our names and they made it easy to accommodate that. I like the ITM. The app works fine, though I do wish you could access photos of your checks after you deposit them for reference later. Everyone in branch is kind and helpful; I don't feel like I'm just a number.