Citizens Union Bank

I use this Bank when I need to deliver UPS packages and to make deposits and they are always really…read morefriendly and nice when I am there and when I use them. It's a nice structure nice looking building and good people I have no issues whatsoever

WesBanco Bank

This is a nice bank that does good business here in Mount Washington. It has been a staple out here…read morefor many years and it is very clean and nice on the inside and outside. They take care of their customers and they are very friendly and courteous

From the owner: Founded in 1870, WesBanco, Inc. is a multi-state, bank holding company. We are a diversified and…read morewell-balanced financial services company, with a community bank at its core. We've built a national reputation as a safe, sound and profitable bank holding company while we have maintained our community bank orientation. We merge technology with people to support our commitment to personal customer service. WesBanco's banking subsidiary WesBanco Bank, Inc., operates branches and offices in eight states. In addition, WesBanco operates a century old trust business, an insurance agency, WesBanco Insurance Services, Inc., and a full-service broker/dealer, WesBanco Securities, Inc. At WesBanco what matters most to you, matters most to us.

First Harrison Bank

Nice local bank here in Mount Washington they always do good business my mom has a lock box up here…read morethat I have to go frequently visit in the people are always really nice the carpet and Decor is a little old but besides that nice little Bank Mount Washington Community looks good on the outside I recommended

PNC Bank

3.8

Mike is so great and helpful. everyone there is very friendly most off them remember you ny name …read more I think that is great to be greeted by your name. it's in a convenient location. and I like the fact that they are open until 5 pm I hope Mike never leaves there. Don't know what I would do with out him.

If you've been the one PNC Bank it probably been all of them this is the one up in the Mount…read moreWashington. Right on the corner next to the McDonald's it has nice people that give you money there comes out of your bank account of course and that's about it the good thing about this places they have ATM on the outside but they have one on the inside also just in case. I have no complaints really don't have a lot to say I've always done banking with them and everybody there is nice

L&N Federal Credit Union

3.1

(10 reviews)

They answered all my questions about my account I never have any issues with L &N they are always…read morevery nice.

Always helpful and reliable. I wouldn't have my credit Union account anywhere else. Have had them…read moresince the early 1980's.

First Harrison Bank

There's a nice bank that I have gone into a few different occasions my mom has an account up here…read more And they've always been super friendly super nice and everybody's always been very helpful with all my banking expensive it's definitely worth checking out

Park Community Credit Union

1.0

Wish I could give them a zero star review. Absolute worse bank I have ever dealt with. These people…read moreare crooks and will steal your money from you. I recently had fraudulent transactions on my account and immediately reported it. Covering my transactions fifthird left the fraudulent charge pending on my account for server Al days causing me to receive a total of $296 in overdraft fees. Fifthird only reversed $74 of this fees in the provisional credit. I again immediately called the dispute team and reported that this was not correct. They then did a "courtesy reversal" in the amount of $111 and told me that I would receive the remaining $111 once the dispute was finalized. They LIED. The case finalized Feb. 4th and I was told that all overdraft fees had been reversed and that the remaining $111 would not be refunded. This is the way that you lose business. Keeping you customers in the dark and lying to them over and over again. I knew something wasn't right when the charge was never removed and overdraft after overdraft hit the account. I immediately stopped using the account all together to wait out the claim and see the outcome of it all. So glad I went with my gut instinct or they probably would have gotten me for much more.

Chase Bank

3.0

This particular office of Chase Bank is like an upgraded ATM with two live bankers. Here they have…read morelet go of the teller role, which makes this old cashier nervous. But Alejandra reassured me that several of the other locations do have tellers - so I am thinking of this location as an ATM+. As Alejandra - one of the personal bankers - walked by me, I quickly shouted my question: "Is there any way I can get a new account without a picture ID?" Alejandra was just about as sweet and engaging as you can be when the answer is simply, "No". "How else can somebody send me money? I have lost my wallet and don't have any of my ID's or any cash!" There followed a maybe three-minute, very helpful brainstorming session between Alejandra and me and the young guy who she had come out of the office to help - who turned out to be another employee, Alston, on an off day. It was Alston who came up with the idea of using the Apple Pay on my phone. I think that is going to somehow play a role in solving my dilemma. Alston and Alejandra were both great at customer service and also very good problem-solvers. I would be delighted to have either of them as my cashier or my personal banker.

Holding deposits no call back from managers as promised . They need window tellers for handicapped…read morepeople .

Cash-A-Check

5.0

This isn't like any other payday loan place. They are very caring and will work with you. This is…read moreold fashioned service!

From the owner: Cash A Check provides outstanding customer service by maintaining a clean, family-oriented…read moreatmosphere. Conveniently located in the Crossroads Station Plaza in Mt Washington, Kentucky, we are open six days a week, whenever you find yourself in need of a cash loan. While you are here, you may also pay a wide range of bills at our bill pay center. Plus your first loan is FREE! (Plus $1.00 to the state database) To Open an account, you will need: A valid Kentucky Driver's License or ID Proof of address Proof of income 30 day bank statement with activity and direct deposit A blank check You MAY NOT have any bankruptcies

L&N Federal Credit Union

3.1

(10 reviews)

They answered all my questions about my account I never have any issues with L &N they are always…read morevery nice.

Always helpful and reliable. I wouldn't have my credit Union account anywhere else. Have had them…read moresince the early 1980's.

Commonwealth Credit Union

3.3

(7 reviews)

I decided to join when I purchased another car. The process was pleasant and I received friendly…read moreservice. The building was really nice and modern. My favorite service is the coin counter and it came in handy when I hosted a penny wars fundraiser. Could you imagine rolling all those coins? I was prepared to do so, but my committee suggested that I head to the bank. They were right, there were a lot of coins. Also, there is a waiting area stocked with refreshments. Try it out.

I have bank at Commonwealth credit union for a very long time. I have always gotten good service…read morefrom this location. I have never had to wait for service and the staff is always pleasant. They have refreshments inside and it is nice to pick up a water on a hot day. This location is convenient to our house and near other businesses we use.

Fifth Third Bank

This is one of the best branches Fifth Third has, the staff is very helpful and one of the most…read morefriendliest that I've been to.

Excellent customer service! I have never been treated so well by any bank and the interest rate is…read moregreat too!

Republic Bank & Trust Company

3.7

(3 reviews)

Hands down the worst place to bank.. I am closing on my house today and they won't let help me wire…read morethe money over the phone & insist that I come in to do it. However, you must make an appointment to go in the lobby. My closing is at 10am and they don't open until 9am. I tried to do it online last night and it would not let me and I went to do it after work yesterday and they close at 4pm. The lady on the phone acted like she could care less & basically blamed me for their lack of availability. Stay away if you want any customer service.

I know most people have a love/hate relationships with most banks. We need them and they need us…read morebut some banks are just hard to deal with. I have been with Republic about 10 years now. I have tried many different banks for personal and business though out the years but Republic is the best. They give the personal service on a small bank while having the clout of a large bank. I think their online banking is one of the best I have tried. They never charge me fees for simple services like cashing a check or using the ATM. My checking account doesn't charge any fees either. I recommend them for any of your banking needs.

Citizens Union Bank - banks - Updated July 2026

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U.S. Bank Branch

3.5

The US bank at Kroger on Buechel bypass has always been very nice and helpful, but today they have…read moreoutshined themselves! I had been having problems with the pin on my debit card. I had been entering the correct one before but I couldn't get in at the ATM! The toll free rep for US bank couldn't help and the app required my current pin to go forward, so that didn't help either.SO- standing there at the ATM, the bank had just closed but one of the tellers saw me waiting for a telephone rep and offered to help. Luz took my debit card and within moments reset my debit card pin. I am truly grateful to her for going out of her way to help me.

This branch is hit or miss. I've been here at all times throughout the day and the waits have…read moreranged from none to over 30 minutes. Sometimes there are 4 or 5 people working and other times there are just 2 people. The unfortunate thing about US Bank is there isn't really a location close with a drive thru. I'll continue to visit here just for convenience but if you can go to another location, I'd highly suggest that route.

PNC Bank

3.5

I phoned both a branch and their main telephone number and spoke with customer service person to…read moreinquire about currency exchange. Both failed to mention that there was a minimum amount of money that the bank will exchange. I wasted my lunch hour and gas to find that out. **PNC - Poor non-thinking company. ...or in mortgage terms.....probably never close

I used to primarily bank at PBI, but after moving downtown, I'm so glad I decided to make the…read morechange to PNC. This one in particuler probably has the friendliest staff I have ever encountered at any bank! When I first came in to open an account, The manager (I forgot what his name was,) was great and instantly came to my rescue when I was needing to open a student account. He helped me out without forcing me to get any credit cards, loans, etc. I also had another instance when I lost my debit card and desperately needed a new one, since all of my money is on one account. The teller was instantly able to print me off a new card, and it took no longer than 5 minutes. Before at PBI, I would ALWAYS have to wait at least 2 weeks, and that was just horrible and inconvenient. On the plus side, it's right on U of L's campus and is so close by for whenever I need to come in!

Chase Bank

3.0

(7 reviews)

has by far the worst ATM in the whole city. the tellers are always very professional and helpful…read morebut it sucks to have to waste their time because the ATM is so terrible.

Pretty poor experience here. Tried to set up an account for my kid and exchange dollars for foreign…read morecurrency. I tried calling numerous times to set up appointments and confirm what I needed to bring. No one seems to answer the phones. When I showed up, I was told I needed an appointment even though there were a lot of staff and no customers on site. In terms of currency, I asked for small bills and came back several days later to pick up my order. They gave me larger denominations despite my specific for smaller bills. Overall a lackluster set of experiences.

Park Community Credit Union

1. Agents are condescending and if you ask questions they proceed by screaming at you (no…read moreexaggeration). Pitiful customer service 2. Wayyyyyy to conservative. I have a 700 plus credit score and they gave me a $500 credit card ....woo. Let it collect dust in my drawer for almost a year. Credit line increase? Nope denied 3. Louisville resident ? Choose another credit union and you'll thank me later

I absolutely love my credit union! Especially this location being their corporate headquarters, is…read moremy favorite branch. All of the tellers are very friendly and courteous. On occasions when depositing larger checks which typically require a hold, they release the holds almost immediately. Above and beyond great experience for the past 6+ years.

Abound Credit Union

3.0

I've been a member for over 30 years, when I moved to Jefferson county I did not have access to a…read morebrick and mortar location. I relied on online access which is convenient. So glad to have this location close to other business's, on main streets, accessible restaurants.

Commonwealth Bank & Trust

3.9

(7 reviews)

We put a contract on our home May 5. We didn't close until July 21. And we were still waiting on…read morefinal paperwork 10 minutes before closing. The bank contact was confused, made a lot of mistakes, failed to ask us pertinent questions at the start of our loan (which caused further delays) and basically made this entire process a nightmare. I will go out of my way to make sure everyone knows of the nightmare situation we endured with Commonwealth Bank in Louisville, KY.

Great people,professional, courteous and friendly. Like the simplicity of their on line banking…read moresite. For an older person (71) some other bank and credit card sites can be difficult to use.

Stock Yards Bank & Trust

4.5

This is not my favorite branch but, it is very convenient. It is on the way to the Snyder and is an…read moreeasy in/out. The staff is friendly and helpful when you need it. There is a very convenient drive-in ATM and teller stops as well. The best thing is that is it right across the street from my favorite Starbucks and in the same shopping center with my favorite doughnut shop.

I absolutely love banking at Stock Yards. The website is so easy to use. There are many local…read morelocations which are super convenient to get to around the city. I even have the option to make ATM withdrawals in $10 increments which is hard to do with most banks. The customer service department is fast to answer considering I usually do everything online. This bank was great when closing on my house. The payments are easily deducted and no work for me.

River City Bank