They don't have anywhere near the number of brick and mortar location as major banks like Chase or…read moreBofA, but they offer some solid personal banking solutions with either no fees or very easy ways to avoid them.

Great bank. It's a larger bank than the one near me in East Brunswick. I went to this one, because…read moreI needed to get some items out of my safe. The staff were friendly, and gave me the form to sign to get into the safe room. The East Brunswick one as far as I know does not have a safe room. I got my things, and another staff member quickly signed me out. It was a very quick experience!

I'm annoyed with this branch. It was convenient to walk over to because I was right at East…read moreBrunswick square mall next door. I checked online, and the hours are listed as being open until 3 PM on a Saturday. I got there at 1:15 and two staff members were locking up the entrance. I knocked on the door and the woman employee pointed at the ATM in the foyer and said use that. That ATM screen said it was out of service. I walked around to the drive-thru ATM, and that one was also out of service. Staff were still standing in foyer so I said please can you let me in really quick, you're supposed to be open until 3:00 and both your ATMs are out of service. The male staff member was very irritated with me and said abruptly "no, we are closed. We are closed" and walked away. In the ten minutes I've sat in the parking lot typing this review no less than eight other cars have come by and tried to use the drive-thru or walked up to the front entrance only to find it closed and the ATM nonfunctional. This is so damn inconvenient. Everybody needs money on a Saturday afternoon and expects the bank to be open and the next TD location is all the way in Milltown.

This place is just terrible the machine just shreds my card when I tried to put $80 in and the best…read morething they can do is 7 to 10 day shipping on my next card. Just go to a more convenient bank this place is not convenient.

My mother passed. She was a signatory on a business account that I own with my wife. To get her off…read morea similar Bank of America account, I had to send in her death certificate by mail. With Chase, I was told that I had to go into the branch with the certificate as well as 2 forms of ID. When at this branch, I met with a rude banker. He kept asking me who owned the account. I said my wife and I. He kept asking as if I were under interrogation. Then, I asked if my wife joined us would that solve the issue. So, I got her to come in. Again, he was asking who owned the company. My wife and I said the both of us do 50/50. Then, he said that he needed documented proof of ownership. Why didn't he say this before I dragged my wife to the branch. He wasted our time. He was rude and, frankly, not too smart. Stay away from this branch and Chase altogether.

Chase has my mortgage and my main credit card which is a Disney Visa…read more About a month back, I went to this branch because I was not using the rewards and wanted to get a credit card that would have rewards that better fit my lifestyle. The rep sold me on a Chase Freedom Unlimited card. He went on to say that that if I allowed more charges to go thru on the Chase Disney Visa, I could call their 800 number and request a one time transfer of the reward dollars to the Chase Disney credit card as a statement credit and then close the account. IT WAS A LIE!! They have refused to honor that transfer. I have made over a dozen calls and no one is willing to give me an accommodation to honor the things said in the original meeting. I believe this to be FRAUD. If I cant trust things told to me by one of their reps, how can I continue to do business with them? I have spoken to reps and their escalation team as well. On the last call, I was told the branch manager would contact me within 48 hours with a resolution. We are beyond that time frame--- and no call or resolution. This has been nothing but aggravation. For reference, the rewards balance is $360. Yes--- that small amount! On average, between the mortgage and the credit cards, they make close to $1000 per month on my accounts in interest. Seems like a bad decision made by someone who is not looking at the big picture but that's their call to make. I just wanted to put that out there in case anyone was considering opening an account with them. Note: things you are told are not necessarily going to be true so don't make decisions based on what they tell you. THEY CANNOT BE TRUSTED. I will give them a few more weeks to fix this before I begin shopping around for a new credit card and then eventually do the same with my mortgage. They have destroyed a 22 year relationship we have had all in the interest of saving $360. Enjoy the money, Chase. The clock is ticking on us doing business. Adding this addendum: Chase refused to make good on their word to me. The credit cards are being cancelled accordingly.

Went to this location to use the Atm since I forgot to stop at the one im Sayreville... ATM was…read moreeasy to use...

Moved accts into GSCB Spotswood from another local bank that started charging for NOT using my…read moreATM/DEBIT card. No such thing here , no restrictions and services offered are better than most. Victoria and Kimberly were excellent. Great experience ... good old fashion neighborhood banking with lots of branches in the area!

I switched over to this credit union from Bank of America when they were threatening to charge a…read moremonthly fee for using our debit cards. It annoyed me so much I decided I'd rather support a smaller, more family oriented banking institution. What I love about this credit union: -personalized service- people already know my name! -very old school- call in and they'll mail you a check -only $5.00 to open an account -my immediate family members can join -low as heck interest rates on car and personal loans -exempt from paying car loan in summer months because I'm in education What's not so convenient: -not as many ATM's available -outdated interent and bill pay services -when checking account online, transactions don't always post immediately I'm going to stick with them for a while and see if I can grow some patience while working on not being just another person who needs everything done for me at lightning speeds.

Horrible experience at this branch. The managers are rude…read more The tellers are nice but the wait is long. They should hire more people and be friendly to ALL of their customers.

I always have to come here on a Friday and it is always super busy. I understand Fridays are…read morepaydays, but this bank is on the slower side. I never use the drive-through, but the lines are always really really long. When I finally find a parking spot, there are usually three people in front of me and the wait is on the longer side. Tellers and staff are friendly, so that makes up for the wait in my opinion. Sometimes this location is more convenient so I use it, but I try to use the Milltown branch when I can. Definitely more efficient.

I've had a savings account with RUFCU for a few years and finally used them for an auto loan. The…read morerate was excellent and the process was very easy. I've always heard about the personal touch of using a credit union as opposed to a large bank but now I finally know what that is like. I plan to purchase a home/condo in the next 12 or so months and I have every intention of using them for my mortgage.

From the owner: Rutgers Federal Credit Union is a full service financial provider proudly serving the Rutgers…read moreUniversity community for over 60 years.

Santander continues to amaze me with their predatory ATM fees and now inept mortgage process and…read morepractices. Go to a quick chek or wawa with "no surcharges" forget it, Santander bills $3 a transaction regardless of the ATM policy. We have a great relationship with the folks who run the branch, the people are very helpful and friendly. That's where the service ends. My wife and I have been customers for over 30 years, from Staten Island Savings bank, SI bank and trust, Sovereign and now Santander. I purchased a home recently, Santander had a fantastic interest rate, I thought long and hard, the branch manager who has been very good to me told me it would be a great experience. Unfortunately it hasn't worked out well, the requirements for the mortgage were ridiculous. Knowing my wife and I, the amount of money we have, monthly income deposits from our jobs etc, I figured this would be simple....wrong. Miserable process but we got through it. Now it turns out that the taxes that should be paid to the township have not been paid, several phone calls to Santander and no resolution to date. The funds for the quarters taxes were taken at closing months ago, taxes still have not been paid. Thankfully the small town we purchased in has reasonable and understanding tax collector who understands and has dealt with these situations. Do yourself a favor and bank somewhere else.

Been here before…read more Outside ATM available 24 hours Easy instructions Big parking lot Highly recommend

I have used this bank for a number of years. Excellent customer service. They treat you like…read morefamily. Very accommodating to assist.