The people in this bank are friendly as soon as you walk in the door. You get the personal touch…read morethat so many are missing nowadays. We were greeted quickly, and served by an energetic, thoughtful and friendly lady just as quickly. We knew immediately that we wanted to bank with First Citizens. We are even considering moving some of our accounts from other institutions.

We banked with Mountain Credit Union (Fletcher office) for over 30 years, but that ended the day…read moreone of the tellers at the Waynesville branch called my husband a "dumb a$$" on the phone. He was "conveniently" disconnected immediately after that remark. Then she called back and had the nerve to deny ever calling him that. He had her on speaker phone and I heard her call him that name as well. We will not give our business to a bank that treats their customers that way!! We happily went to TD Bank the very next day.

Beware of Mountain Credit Union We moved to Franklin, NC…read morelate last year to join our son who had a job here. We bought a house on Town Mountain together. This spring we decided we wanted to set up accounts with a local bank or credit union. Mountain Credit Union was just down the hill, was a nice facility and staffed with seemingly nice people so we set up saving and checking accounts with them. We also wanted to get a loan to consolidate some of our debt to make it easier to pay each month. We were given an application and over the next 6 weeks we gathered all the documents they required and had to do some title adjustments which cost us some money, and they said they had to hold a chunk of money for a credit check or appraisal, or both, I'm not sure. We called them last week to see what the status of our loan was, and they said it was "tied up in Underwriting" but they should know something next week. Today we got a call from them telling us our loan was not approved. I asked why that was and she said it was because we "have not been living here for two years." That being so, why did they even give us a loan application, or send it to "Underwriting?" They wasted 6 weeks of our time, caused a hit on our credit rating, cost us money in the process of getting all their paperwork together when they knew from day one that we had just moved here. Well, I've never seen very many cars there so now I know why. I don't know if it was a scam or just gross incompetence, but I don't think they deserve any star. Hopefully there is a more trustworthy financial institution here somewhere.

Thanks June Tassillo for helping us get our house sold! We followed your advice & were able to sell…read morein no time! You made the process very easy & took care of all the last minute details before closing! Your knowledge of the Western North Carolina community was invaluable to us!

I had June as my Realtor back Aug 9TH 2013 when Mike and I got our very first home in Franklin ,,,…read moreShe is one of the most caring and Considerate people I know ,,, she listen to what our needs were and what we were able to afford !! So if you want a honest hardworking Realtor who is always our for your best interests it's June !!

Michael was very flexible and helpful during our search for a home. He sought the details of our…read morewants/needs, then gently educated and guided us as we explored the area's options. Being attentive to new listings, he brought a house to our attention that was not on our list. Thanks to his awareness of the local real estate market we are settled into our new home.

I enlisted Mason Peak to assist me in locating and purchasing an investment property in the…read moreFranklin, NC area based on the recomendation of a friend.. Michael Peak provided stellar service, always providing valuable insights on local considerations, values and locations. Once the property was identified and we submitted the offer he acted as my man on the ground providing names of vendors and coordination to get services and inspections executed in an expedient way. Through this whole process I travelled to Franklin for one day to do the initial inspection and the second time I showed up was to sign paperwork for closing. I could not have asked for a better representative and it was an absolute pleaser to deal with this agency.

I strongly recommend using an independent insurance agent for car and property coverage. An IA will…read morego to bat for you when there is a need in dealing with your insurer like no one else. Wayah Agency has carried my coverages for several years, and Nathan Bishoff specifically as my agent, has help me numerous times with claims, changes in coverage and location. I have, in past, purchased directly from a major company and lived to regret it. IA's are the best way to go, undoubtedly. And, Wayah insurance Agency is a prime example of that quality. Wendell Willard

Mr. Jeff Cloer helped me get Health Insurance 5 years ago, he was so helpful, professional and…read morekind. He explained all the options available in a clear and understandable way. AND he sends a birthday card with a kind thought (this is year 5 for my wonderful card). Husband forgets, but not Mr. Cloer! Thank You, Virginia