Have nothing but positive experiences with Chase Bank. I opened a small business checking account…read morewith Chase in Seattle when I got my first client. The bank manager helped with all things. I didn't have enough to deposit into the business account to open it and he made an exception. Once I received my client's check, I came back to the branch to have the account established and it was already done! The fees are average to high for small business accounts. Chase is not in the DC area the closest Chase to DC is Trenton NJ or West Virginia. I make the trips once every 6 - 8 weeks to deposit or use online/snail mail to deposit. Since I travel a great deal I have made ATM stops in Logan, LAX and other airports. Each problem or issue I had the phone reps are great and worked hard to solve my problem. I've always received a call back! Whether it is to help me with mobile services, online bill pay or using tax calculators or suggesting a better savings structure - I have had good experiences. My complaint is Chase is a big enough institution to open a branch in the DC metropolitan area. Since they do not have a branch here you can't get a business loan here to open a store front or expand your business. This is a MAJOR down fall and I hope Chase will contact the members in this area to strategize. With this complaint I will have to look at opening another business account with BOA or Wells Fargo or someone else to expand my business. It's too bad a great bank relationship can't take me to the next level. This is a 7 year relationship with multiple Chase banks and I hate to leave them over something I think is solvable. Also, my part-time employee was charged $12 fee to cash her payroll check because she is not a member of Chase. I think this is excessive and replaced her the check cashing fee. So now when I hire part-time or temporary help for a tradeshow I up their payment by $12 so they can cash the check at Chase and not lose any money. Chase you need to reduce this fee.

I tried to deposit 24 quarters into my checking account. Some mean woman denied the deposit. She…read moretold me go to TD Bank or Walmart. I went to 7-11 and exchanged the quarters to dollar bills. Chase sucks - they can't count from 1 to 24? I don't consider 24 coins an excessive coin deposit.

Back again Fantastic…read moreemployees who remember your name Great service Open 6 days a week Big parking lot Highly recommend !

Service with a frown and a sigh. Teller didnt run my deposit through the counting machine,…read morepractically threw the bills at me, and didn't offer an envelope. She wanted me gone asap. Sorry for inconveniencing you, ma'am.

Very friendly small community bank. They always have the same tellers to help out so they know…read morepeople by their first name. Always offer treats to the kids and also the dog. Very helpful and friendly bank.

OMG, i thought TD was bad, they make this bank look good. When my business was open they made sure…read moreeveryday that a new fee or processing fee was added onto my account. I can not tell you how many times I had to rush here to deposit cash due to their accounting abnormalities. I understand they are based in Newtown and perhaps the yuppies there do not track their accounts closely or not but the games they play are some of the oldest in the banking industry. " The old tricks are still the best tricks " For me I switched over to Wells Fargo and have never been more pleased. I would suggest they close this branch.

I had to travel from CT to NJ because there is no local branch because this is a regional bank. I…read morearrived and was told a teller could help me while 2 bankers sat by at their desks serving no one while I was there. I had gone to a Florida branch to give them a POA which was never processed and now low & behold I called today and it was not in the system, Thank you Robert Chapman, the teller, who was obviously working above his pay grade. After a 5 trip absolutely nothing got done as far as getting the POA in the system. I would never open an account with this bank or do any other business with them. Obviously their employees are poorly trained and incompetent to complete a simple task. Also wondering why 5 employees were there doing nothing but making mistakes! Please retrain your employees, they desperately need it!

andre maldonado carrying the service here. such great work. i called in earlier this week to set an…read moreappointment and was told id have one on Thursday. i come in today and boom! no appointment. i was told that id have to come back later in the afternoon but andre was actually willing and able to help us get our task done since one of his current appointments was running late/no show. how professional and amazing. big shoutout.

I wish Yelp would allow Zero ratings! This is why:…read more I am looking to purchase a home, for the first time, and was referred to the bank Mgr: Jim Natale, and was excited to get things rolling. With this being my first time purchasing a home, the entire experience, is new to me. I was asking so many questions, that I was hoping my intellect wasn't frowned upon. Now, initially, the communication between myself and Mr. Natale, or as he says, "call me Jim", was great. He seemed personable, friendly, and "on my side." After being asked numerous questions, (more like an interrogation), about my demographics and finances, "Jim", told me that he couldn't give me a true definite, without running my credit. I don't know much about home buying, but I am aware of "hard hits" vs "soft hits" on my credit report, and this was going to be a hard hit! I also know where my credit score and history stand. To avoid the hard hit, I shared my credit score, (from my last check), and my history. I said to Mr. Natale, (I don't care to call him Jim any longer), that I'm not comfortable with you running my credit, unless you are sure my loan application will process. He insisted that on running my report. Moving forward, I got a voicemail, from Mr. Natale, telling me to give him a call; that there are things that I need to do in order to better my credit, assuming he was willing to work with me. I mean, why leave a voice message, offering help, if you're not going to help?? And that's the last time I've heard from him. Nothing. Nada. Nunca. Crickets! I've called him and left a voice message asking him to follow up. I've emailed him, asking about his follow up. He emailed me back once, asking me to tell him my availability and that he'll give me a call. And once again, crickets! He completely vanished. His unprofessionalism tells me that, because of my credit, I am not worth his time and verbal promises of contacting me back. And if this is how he behaves with potential customers, I Can Only Imagine how his bank handles loans for other customers. Maybe I dodged a big bullet with this bank. (How can a manager of any business treat their customers or potential customers with such unprofessionalism and carelessness? I could never own a business or lead a business, and treat individuals as such. Shame on you!

Jim Natale and his team turned a daunting task with acquiring a mortgage into the most pleasurable…read morecustomer service encounter my wife and I have ever experienced. From the beginning, Jim provided his cell phone number to me and kept in contact consistently anytime I had a question no matter the day or hour. Being a busy family man, I felt Jim was always there and had my back even through the complicated real estate issues that were not even mortgage related. His efforts were genuine as he remembered details of our family and conversations we had throughout the process. It is easy to see how passionate he is as it is reflected through all of his team members. Each one of his team members displayed professionalism, patience, courtesy, and overall top notch customer service. Anyone seeking a mortgage would be beyond delighted to have Jim Natale and his team work for them. I can't find enough platforms to leave such great reviews for this group and only hope that someone reading this will take my context and use it to their advantage.

I worked with Mike. He was extremely personable, took time to answer all of my questions and was…read moreextremely accommodating, even though issues provided no commission for him at the time.

Do NOT go to Ryan unless you want to be judged and forced into a lecture on you financial situation…read morethat he has no idea about