It's the first bank/credit union I've ever dealt with that didn't have tellers. I mostly do my…read morebusiness at the drive thru. You can bank inside, in the privacy of a closet, or just push a button and you can do things yourself or request a live body and one of the employees faces pops up on the screen to help you. Unreal! It's very easy. Even I, Ms. Untechy, can do it. Sometimes I even surprise myself. If you need to ask for a loan, have a credit card issue or whatever, there are 1 or 2 friendly people at the front desk that are happy to assist you or refer you to an employee who can help you. If you have to wait, you are offered coffee & tea to enjoy while you wait, Everyone at Kemba is very friendly and interested in assisting you. No one yells at you or tries to intimidate you and they don't make you wait for several hours as they bypass you and help other customers. I dealt with this at a nearby bank and will never deal with them again. They lie and don't come through with promises of help. They say they will do something and they don't. One of the banks own employees referred to their bank as toxic and I would strongly agree with them. The name of that bank is Huntington Bank on Hill Road. The young lady that manages that bank is a joke! I've never been treated poorly at Kemba. Everyone is always ready to assist me whether I call or come inside the bank. Kemba also pays higher interest. Go Kemba!

I've decided to close my account and move everything over to Kemba, as credit unions have better…read morerates for loans and interest. Also, I felt there's less up-selling here than my regular for-profit bank. This building was built brand new for Kemba, and everything is still new and clean inside. I like the seating area up front (you're not pushed to a cubby hole area off to the side). They have a nice coffee station (currently closed due to Covid). I really like having the ability for customers to video conference with a customer service agent in real time via a simple click on their indoor ATMs (this is also available at the drive-thru ATM). I spoke with Melissa while transferring my funds, and her helpful knowledge and explanations were fantastic. The good customer service I've receive here is much better than my previous bank.

At the Reynoldsburg, OH Kemba my husband and I received excellent customer service from Zackeia…read morethis past Saturday. She made sure to answer all of our questions, she was patient , a great listener and helped us get our issue resolved. She demonstrated how to care for others. Thank you for this much needed support at a time when we felt violated due to fraud. Keep up the outstanding work Zackeia!! - Val Dent

I have never had a bad experience at this location. Collin the branch manager went out of his way…read moreto help me through a tough period. I've have and will continue to go here.

To my surprise she actually followed through with sending the card FedEx to my mom within the two…read moredays! I shouldn't have had to go through what I did, but in the end she got her card as requested!

Seriously one of the rudest customer service's ever! I will be calling corporate. I can't believe…read morehow disrespectful they are. I'd never recommend anyone to bank with 5th 3rd. Once I get the chance, I will be going to PNC. If I could give a 0/5 star, I would!

The bank is in a nice area but they are very slow. Every time I go through the drive thru it's a…read moreline of cars. & I sit for over 30mins before it's my turn. It's the same when you go inside, long lines & seems like there's always someone new working which slows the process

Good people who helped me with my dad's account during a difficult time following his death.read more

The customer experience here was outstanding! I just completed my 11th move and new bank process,…read moreand Park and McKinsey especially were exceptional. They helped me open a new account, get a cashier's check, and install the App with proper settings. McKinsey went out of her way to help me through what could have been a stressful personal situation as well. And finally the location, parking, and facility was very nice!

Been going here for years. It has it's pros and cons. Most of the people in the lobby are helpful.read more

Very helpful. I've belonged to this credit union for almost 10 years and they have always been…read moreknowledgeable and helpful. My most recent encounter was with a loan officer named Jay. He went above and beyond to offer excellent customer service. Exceeded my expectations and our conversation allowed me to make an informed decision on a loan. Thank you, Jay!

Imagine this: You've been with a credit union for 19 and a…read morehalf years. You've financed multiple vehicles through them and never missed a single payment. Not once. Then one day, without warning, the same credit union goes into your personal checking and savings accounts and takes your money--automatically--to pay a car note you're not even 20 days late. No notice. No consent. No regard for whether you've eaten or how it affects your life. Loyalty means nothing when the system is designed to serve itself first.

I don't use 5/3rd Bank for anything other than my car loan, but I can say that the entire process…read morewas really easy. When it came time to pay it off, this branch helped me wrap things up. Located directly off 5th street, you'll arrive to find a small parking lot and a guard outside. Once inside, you'll notice that the office is rather outdated, but the staff was happy to help. I had to meet with a banker to make my final payment and he explained everything to me in detail, including their new policies for releasing my car title. I was in and out of there in a jiffy.

My bank should be able to accommodate my needs... If there is an online service to move money then,…read moretherefore I should be able to move MY MONEY.. but for some reason it's always under some kind of "maintenance".. then I get hit with an overdraft fee and yes I can get it waived but I my twice a year‍‍.. this bank is absolute trash and I intend on moving banks or non at all. So completely ridiculous

Just to keep everyone updated on my finances, I did go back and open a savings account like I said…read moreI would. Just like before the tellers were so nice to me, but this time they had a little popcorn machine in the lobby and were serving hot, fresh popcorn to all the customers! OMG I LOVE POPCORN! lol I also just found out that a friend I had referred actually opened an account as well, so I had a nice little bonus of $25 waiting for me in my account! I think I'll head on over to Orange Leaf and blow it all on some froyo :)

Smaller location than the other Cooper State Banks. When you first walk in there's a community…read moreboard to post events and business cards. Like the other locations you're greeted immediately with a smile and a hello. You get the feeling each transaction is unique even if the teller has accepted 50+ deposits before yours. It's the personable service that keeps me coming back.