A great bank with reasonable rates. I had the pleasure of opening a business account while in…read moreCharlotte and they were able to accommodate me opening a business account especially during the pandemic. Customer service friendly and always clean. Visiting a bank teller is very quick and you'll be out in and out in no time however when you sign your name on the clipboard to see a banker it does take longer than 30 minutes.

This is the worst location! Love the team at Matthews and Mint Hill but this branch is terrible!read more

I had the pleasure of working with Derek N. Wilson (Assistant Vice President…read moreMortgage Banker Market Specialist) from this location. I never met him in person but from our first email interaction through my realtor he has delivered stellar service. He made the home buying process that much smoother with his knowledge, responsiveness, and willingness to answer any of my questions. All of my emails and calls were answered promptly. Thanks again Derek!! I'd not only recommend First Citizen Bank as a mortgage holder but more specifically Derek Wilson as as an excellent mortgage banker.

Almost missed this pulling out of this plaza but excited that I didn't! I love kiosk locations such…read moreas this that allows you to do your banking without having to find a full branch location.

This branch opened up not to long ago off of the Idlewild Rd exit and 485. The bank manager is…read moresuper friendly and all the employees are pleasant and helpful for whatever your banking needs. The parking lot is small, but never full and there is a drive thru (like all bank branches). The inside is well kept (fairly new) and efficient. My two biggest gripes about this branch is 1) the parking lot. It's not very easy to get in and out of the bank except when you are coming from 485. If you are headed toward 485 on Idlewild, you will have to make an early left at the stop light and then weave your way through the parking lot to get to the bank due to all the one ways and curbs. 2) hours - the banking hours for this branch start at 9am. Not very convenient if you have a ton of errands to do, but since the branch is kinda "out there" it sort of makes sense, but not really.

I am so glad this branch is open again. Although, not full-time staffed as before, I always get a…read moresmiling face and greeting and they have sorted my complicated transactions more than once. A great group of people at this branch.

Very friendly staff and a very clean workspace. The ATM has never failed me once. This is also…read morewhere we were able to get approved with an amazing deal for our first home

Rude I stood n line two tellers were open, one finished up with hurt Customer then I was waiting to…read morebe called next she looked at me and never said a word.the drive thru looked at me then her then came over and he said ma can I help you .. then I walked to him I only had a question, then she looked at me and called the other couple up .. now I'm gonna pull the race card. But, I was n North Carolina and the only black n the bank . You use how you want to!!

I was a business customer of this bank for 10 years. I have never been so disrespected or belittled…read moreby a company or its employees before in my life as I was today. They can not fulfill a simple banking request correctly and then want to belittle me and act like I'm crazy for being frustrated with the continuous incompetency I experience with employees at this branch and others in the area. I am taking my business elsewhere and seriously recommend all other businesses and individuals do the same. Matthew Lee and Bianca are particularly rude, despite their incompetence.

My review has to be at least 85 characters. Worst bank I have dealt with in my 73 years.read more

Inept drive thru attendants... can't understand them thru the cheap speakers .. super slowread more

Convenient location with separate ATM drive-thru for many people to drive up and use. Never needed…read moreto go inside.

Bank is at a good location. Right off independence. There are plenty of parking spaces, but parking…read moreis a bit hazardous with holes and curvy, but nonetheless, it's not bad. Employees were very friendly, and there is security. When I went, there was a line, but it did move swiftly. No problems at all.

Dirty, people loitering around the area and the cars. I would I felt uncomfortable. and I don't…read morerecommend this branch at any hour of the day regardless of the people that are working inside that I'm sure are very nice people I have to write more stuff to make it into a review but I don't really have anything else to say about it.