I was a business customer of this bank for 10 years. I have never been so disrespected or belittled by a company or its employees before in my life as I was today. They can not fulfill a simple banking request correctly and then want to belittle me and act like I'm crazy for being frustrated with the continuous incompetency I experience with employees at this branch and others in the area. I am taking my business elsewhere and seriously recommend all other businesses and individuals do the same. Matthew Lee and Bianca are particularly rude, despite their incompetence. read more

My review has to be at least 85 characters. Worst bank I have dealt with in my 73 years.

This is a formal complaint lodged by a disabled veteran and non-curable cancer patient against Fifth Third Bank. We have done nothing illegal but have been treated and spoken to like criminals. My sister is RN at the VA Medical Center in Tuscaloosa, and until recently I was senior IT infrastructure engineer for XPO Logistics. We are both profesionals I served 10 years in the Army and was diagnosed with Stage 4 cancer in January of 2016. I would like to speak to the media about how Fifth Third treats cancer patients and disabled veterans. I am not sure if it was prejudice, incompetence, or negligence but I would like my case investigated and I would like my sister and I interviewed if possible. This whole situation could have been avoided by additional courtesy, effort, and communication. Situation: 1. Was awarded a large life insurance settlement (initially deposited at Charlotte Metro CU. Wired a large amout to sister account. Wired additional to my account) Accelerated Death Benefit for metastatic breast cancer. Sister and agreed she should open account at same bank as me to allow better access to funds as well as easier to move when needed. We opened it online since there is no Fifth Third in Alabama. My previous benefit of award (initially deposited at Charlotte Metro CU) had me bringing checks and cash from Charlotte Metro CU and it became very inconvenient to move money. This was an effort to avoid that. 2. Personal banker called phone that we use for main line and when I said my sister wasn't available, she hung up. Fifth Third initiated an email that seemed like a solicitation. We declined any services they were offering until the family can figure out what WE wanted to do with the 90k. Fifth Third did not inform anyone it was a fraud verification or security check and when my sister responded, she was reported for fraud. A simple email saying they needed to verify who she is, where funds came from, etc. would have been very easy. All my sister did was respond to an email INITIATED by Fifth Third, and was flagged. 3. Referred to fraud department and when sister attempted to clarify account status and funds. Was accused of hiding money from social security when she informed the account was to 1.) Help manage any medical bills I would incur 2.) Was from a life insurance settlement 3.) To be disbursed as I direct her (ie. Nephew (he is 13), sister, niece, etc.) 4.) Start a business P.S I am not on social security. She was treated like a criminal when she spoke to the representative and every statement she made the representative turned it into an accusation of a crime. 4. My primary account was then also frozen without so much as a conversation or phone call. My sister called twice and I left two to three messages without any response 5. Premium check for life insurance conversion (group to whole) was sent to AETNA to continue the remaining $39,000 in life insurance. Outside of the group policies I had with work, I cannot get any life insurance. If that check bounces while account is frozen, it will cost me and my family $39,000 in life insurance. I am concerned that check will be returned. 6. As of February 1, 2017, I have no medical insurance outside of my Veterans coverage. If I had a critical emergency this weekend, my funds are frozen possibly costing me the inability to obtain critical healthcare. Cobra should be re-instated in the next few weeks. Right now Fifth Third has my life in their hands. Once again, some of these funds was designated to my sister to help with any critical care decisions. 7. Even after explaining this was a life insurance benefit, providing stub at the branch and email, providing letter from life insurance company, as well as providing medical records with my diagnosis, I did not receive any calls explain the situation, an apology, or my money was not released. 8. After explaining the situation we were not given any options or resolutions. We were not even able to contact anyone directly. Fifth Third didnt even recommend a better way to manage the funds to avoid this in the future. read more

So I brought my daughters boyfriend to this bank at 12:15 to open an account. (at 12:15.) It is now 2 pm and the bank has been closed an hour and they haven't even gone in to the office yet. Sadly understaffed. I would not open an account here, now I know why they have these incentives to lure customers in. There was one couple in front of them. I brought him here because he is Navy and they had an interesting credit card and an incentive to open a new account and this would be his first individual account. How sad that they so under value their clients that they would have them 2 for 2 hours. Shame, Shame Shame. On top of that my daughter who has been sitting there for 2 hours cannot leave and they won't let her use their bathroom !!!! Really heartless. read more

By far this was the worse experience I had with dealing with a/any bank and the "Sr Mortgage Consultant" - Kyle H. from 5/3. The best way to describe the experience if you aren't white, male, and heterosexually don't waste your time. Kyle H. is Unprofessional, arrogant and typical - stay away from this bank and especially this branch (1818 Matthews Township Parkway, Matthews NC 28105. What I didn't get from this bank I got from another better, professional back. read more

Great place with pretty nice service 99% of the time. They are bankers are super nice and great with following up. But they really really need a bathroom. If you have to pee while waiting you have to go across the road which is not fun. At all. read more

My fifth third of choice, quick and the personal banker is extremely helpful every time .

I have been banking here for 10 years, now the only reason I stay is because of the location. I have been treated rudely, questioned as if I am trying to steal something when I am just trying to deposit a check into my account. I appreciate the safety factors in place and maybe they don't realize how they sound, but they need a service attitude check. This has only become really bad in the last year. And good luck if you need to call the branch, you end up in the endless prompts that are set up when you try to call. I could go on and on..... read more